IBM Personal Computer H80 Series User Manual

RS/6000 Enterprise Server Model H80 Series

IBM

User's Guide

SA38-0565-01

Contents

Safety Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix

Electrical Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix

Laser Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi

Data Integrity and Verification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii

About This Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xv

ISO 9000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xv

Online Publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xv

Related Publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xv

Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvi

Chapter 1. Introducing the Model H80 . . . . . . . . . . . . . . . . . . . . . . . . 1

Chapter 2. Using the Model H80 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Operator Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Scrolling Ball Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Powering Off and Powering On the System . . . . . . . . . . . . . . . . . . . . . . . 4

Powering Off the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Powering On the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Powering Off and Powering On the System Using the Service Processor . . . . 5

POST Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

POST Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

1 Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

5 Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

6 Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

8 Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Console Strategy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Reading the I/O Drawer Operator Panel Display . . . . . . . . . . . . . . . . . . . 10

Checkpoints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Using the Keyboards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Using the Three-Button Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Handling the Mouse Correctly . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Caring for the Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Cleaning the Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Using the 3.5-Inch Diskette Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Write-Protecting 3.5-Inch Diskettes . . . . . . . . . . . . . . . . . . . . . . . . . 16

Loading and Unloading the 3.5-Inch Diskette . . . . . . . . . . . . . . . . . . . 17

Using the CD-ROM Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Loading the CD-ROM Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Unloading the CD-ROM Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Preface iii

Cleaning the CD-ROM Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Emergency Eject . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Ergonomic Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Using the Service Processor and Service Director Features . . . . . . . . . . . . 21

Service Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Service Director . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Chapter 3. Using the Service Processor . . . . . . . . . . . . . . . . . . . . . . 25

Service Processor Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Accessing the Service Processor Menus Locally . . . . . . . . . . . . . . . . . 27

Accessing the Service Processor Menus Remotely . . . . . . . . . . . . . . . . 27

Saving and Restoring Service Processor Settings . . . . . . . . . . . . . . . . . 27

Menu Inactivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

General User Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Privileged User Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Service Processor Setup Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

System Power Control Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

System Information Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Memory Riser Card 1 Memory DIMM Locations for Service Processor Menus . 49

Memory Riser Card 2 Memory DIMM Locations for Service Processor Menus . 49

Processor Card Memory DIMM Locations for Service Processor Menus . . . . 50

Language Selection Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Call-In/Call-Out Setup Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Modem Configuration Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Serial Port Selection Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Serial Port Speed Setup Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Telephone Number Setup Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Call-Out Policy Setup Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Customer Account Setup Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Service Processor Procedures in Service Mode . . . . . . . . . . . . . . . . . . . 60

Service Processor Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

System Power-On Methods . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Service Processor Reboot/Restart Recovery . . . . . . . . . . . . . . . . . . . . . 64

Boot (IPL) Speed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Failure During Boot Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Failure During Normal System Operation . . . . . . . . . . . . . . . . . . . . . . 64

Service Processor Reboot/Restart Policy Controls . . . . . . . . . . . . . . . . 65

System Firmware Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Determining the Level of Firmware on the System . . . . . . . . . . . . . . . . 67

Update Diskette Images and Instructions . . . . . . . . . . . . . . . . . . . . . . 67

Configuring and Deconfiguring Processors or Memory . . . . . . . . . . . . . . . . 70

Run-Time CPU Deconfiguration (CPU Gard) . . . . . . . . . . . . . . . . . . . . 70

iv RS/6000 Enterprise Server Model H80 Series User's Guide

Run-Time Memory Page Deconfiguration (Memory Gard) . . . . . . . . . . . . 71

Service Processor System Monitoring - Surveillance . . . . . . . . . . . . . . . . . 71

System Firmware Surveillance . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Operating System Surveillance . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Call-Out (Call-Home) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Console Mirroring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

System Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Service Processor Error Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

System POST Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

LCD Progress Indicator Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Service Processor Operational Phases . . . . . . . . . . . . . . . . . . . . . . . . . 78

Chapter 4. Using System Management Services . . . . . . . . . . . . . . . . . 81

Password Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Display Error Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Remote Initial Program Load Setup . . . . . . . . . . . . . . . . . . . . . . . . . 85

SCSI Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Select Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Multiboot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Select Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

OK Prompt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Exiting System Management Services . . . . . . . . . . . . . . . . . . . . . . . 93

Chapter 5. Using the Online and Standalone Diagnostics . . . . . . . . . . . 95

Online and Standalone Diagnostics Operating Considerations . . . . . . . . . . . 95

Selecting a Console Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Identifying the Terminal Type to the Diagnostics . . . . . . . . . . . . . . . . . . 96

Undefined Terminal Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Running Online Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Running Standalone Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Running the Diagnostics from a TTY Terminal . . . . . . . . . . . . . . . . . . . 97

Required Diagnostic Attributes . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Additional Communication Attributes . . . . . . . . . . . . . . . . . . . . . . . . 100

Additional Keyboard Attributes . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Additional Printer Attributes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Online Diagnostics Modes of Operation . . . . . . . . . . . . . . . . . . . . . . . . 103

Service Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Running the Online Diagnostics in Service Mode . . . . . . . . . . . . . . . . . 103

Concurrent Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Running the Online Diagnostics in Concurrent Mode . . . . . . . . . . . . . . . 105

Maintenance Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Running the Online Diagnostics in Maintenance Mode . . . . . . . . . . . . . . 105

Standalone Diagnostic Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Running the Standalone Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . 106

Preface

Chapter 6. Introducing Tasks and Service Aids . . . . . . . . . . . . . . . . . 109

Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Add Resource to Resource List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

AIX Shell Prompt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Analyze Adapter Internal Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Backup and Restore Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Certify Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Change Hardware Vital Product Data . . . . . . . . . . . . . . . . . . . . . . . . . 114

Configure Dials and LPF Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Configure Reboot Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Configure Remote Maintenance Policy . . . . . . . . . . . . . . . . . . . . . . . . . 116

Configure Ring Indicate Power-On Policy . . . . . . . . . . . . . . . . . . . . . . . 118

Configure Surveillance Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Create Customized Configuration Diskette . . . . . . . . . . . . . . . . . . . . . . . 119

Delete Resource from Resource List . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Disk Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Disk to Disk Copy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Display/Alter Sector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Display Configuration and Resource List . . . . . . . . . . . . . . . . . . . . . . . . 121

Display Firmware Device Node Information . . . . . . . . . . . . . . . . . . . . . . 121

Display Hardware Error Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Display Hardware Vital Product Data . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Display Machine Check Error Log . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Display Microcode Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Display or Change Bootlist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Display or Change Diagnostic Run-Time Options . . . . . . . . . . . . . . . . . . . 123

Display Previous Diagnostic Results . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Display Resource Attributes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Display Service Hints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Display Software Product Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Display System Environmental Sensors . . . . . . . . . . . . . . . . . . . . . . . . 125

Examples . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Display Test Patterns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Download Microcode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Download Microcode to PCI SCSI RAID Adapter . . . . . . . . . . . . . . . . . 128

Download Microcode to Disk Drive Attached to a PCI SCSI RAID Adapter . . 129

Download Microcode to a PCI FC-AL Adapter . . . . . . . . . . . . . . . . . . . 129

Download Microcode to Other Devices . . . . . . . . . . . . . . . . . . . . . . . 129

Fibre Channel RAID Service Aid . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Flash SK-NET FDDI Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Format Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Hardfile Attached to SCSI Adapter (non-RAID) . . . . . . . . . . . . . . . . . . 131

Hardfile Attached to PCI SCSI RAID Adapter . . . . . . . . . . . . . . . . . . . 133

Optical Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

vi RS/6000 Enterprise Server Model H80 Series User's Guide

Diskette Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Generic Microcode Download . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Hot Plug Task . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

PCI Hot Plug Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

SCSI Hot Swap Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

RAID Hot Plug Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Local Area Network Analyzer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Log Repair Action . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Periodic Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

PCI RAID Physical Disk Identify . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Process Supplemental Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Run Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Run Error Log Analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Run Exercisers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Exerciser Commands (CMD) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Abbreviations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Memory Exerciser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Save or Restore Hardware Management Policies . . . . . . . . . . . . . . . . . . 143

SCSI Bus Analyzer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

SCSD Tape Drive Service Aid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Spare Sector Availability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

SSA Service Aid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Update Disk-Based Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Update System or Service Processor Flash . . . . . . . . . . . . . . . . . . . . . . 147

7135 RAIDiant Array Service Aid . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Examples . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

7318 Serial Communications Network Server Service Aid . . . . . . . . . . . . . . 150

Chapter 7. Using the System Verification Procedure . . . . . . . . . . . . . . 151

Step 1. Considerations before Running This Procedure . . . . . . . . . . . . . . . 151

Step 2. Loading the Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

Step 3. Running System Verification . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Step 4. Additional System Verification . . . . . . . . . . . . . . . . . . . . . . . . . 153

Step 5. Stopping the Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

Chapter 8. Hardware Problem Determination . . . . . . . . . . . . . . . . . . . 155

Problem Determination Using the Standalone or Online Diagnostics . . . . . . . 155

Problem Determination When Unable to Load Diagnostics . . . . . . . . . . . . . 164

Appendix A. Environmental Notices . . . . . . . . . . . . . . . . . . . . . . . . 169

Product Recycling and Disposal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Environmental Design . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Unit Emissions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Preface vii

Appendix B. Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

Appendix C. Service Processor Setup and Test . . . . . . . . . . . . . . . . . 173

Service Processor Setup Checklist . . . . . . . . . . . . . . . . . . . . . . . . . 173

Testing the Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

Testing Call-In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

Testing Call-Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

Serial Port Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

Appendix D. Modem Configurations . . . . . . . . . . . . . . . . . . . . . . . . 177

Sample Modem Configuration Files . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

Generic Modem Configuration Files . . . . . . . . . . . . . . . . . . . . . . . . . 177

Specific Modem Configuration Files . . . . . . . . . . . . . . . . . . . . . . . . . 177

Configuration File Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178

Examples for Using the Generic Sample Modem Configuration Files . . . . . . 180

Customizing the Modem Configuration Files . . . . . . . . . . . . . . . . . . . . 180

IBM 7852-400 DIP Switch Settings . . . . . . . . . . . . . . . . . . . . . . . . . 181

Xon/Xoff Modems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

Ring Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182

Terminal Emulators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182

Recovery Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182

Transfer of a Modem Session . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183

Recovery Strategy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184

Prevention Strategy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184

Modem Configuration Sample Files . . . . . . . . . . . . . . . . . . . . . . . . . . . 186

Sample File modem_m0.cfg . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186

Sample File modem_m1.cfg . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

Sample File modem_z.cfg . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

Sample File modem_z0.cfg . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

Sample File modem_f.cfg . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196

Sample File modem_f0.cfg . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199

Sample File modem_f1.cfg . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205

Reader's Comments — We'd Like to Hear From You . . . . . . . . . . . . . . . 207

viii RS/6000 Enterprise Server Model H80 Series User's Guide

Safety Notices

A danger notice indicates the presence of a hazard that has the potential of causing

death or serious personal injury. Danger notices appear on the following pages:

A caution notice indicates the presence of a hazard that has the potential of causing

moderate or minor personal injury. Caution notices appear on the following pages:

For a translation of the safety notices contained in this book, see the System Unit

Safety Information, order number SA23-2652.

Electrical Safety

Observe the following safety instructions any time you are connecting or

disconnecting devices attached to the workstation.

DANGER

An electrical outlet that is not correctly wired could place hazardous

voltage on metal parts of the system or the devices that attach to the

system. It is the responsibility of the customer to ensure that the outlet

is correctly wired and grounded to prevent an electrical shock.

Before installing or removing signal cables, ensure that the power

cables for the system unit and all attached devices are unplugged.

When adding or removing any additional devices to or from the system,

ensure that the power cables for those devices are unplugged before

the signal cables are connected. If possible, disconnect all power

cables from the existing system before you add a device.

Use one hand, when possible, to connect or disconnect signal cables

to prevent a possible shock from touching two surfaces with different

electrical potentials.

During an electrical storm, do not connect cables for display stations,

printers, telephones, or station protectors for communication lines.

Preface ix

CAUTION:

This product is equipped with a three–wire power cable and plug for the user's

safety. Use this power cable with a properly grounded electrical outlet to avoid

electrical shock.

DANGER

To prevent electrical shock hazard, disconnect the power cable from

the electrical outlet before relocating the system.

CAUTION:

This unit has more than one power supply cord. To reduce the risk of

electrical shock, disconnect two power supply cords before servicing.

RS/6000 Enterprise Server Model H80 Series User's Guide

Laser Safety Information

The optical drive in this system unit is a laser product. The optical drive has a label

that identifies its classification. The label, located on the drive, is shown below.

CLASS 1 LASER PRODUCT

LASER KLASSE 1

LUOKAN 1 LASERLAITE

APPAREIL A LASER DE CLASSE 1

IEC 825:1984 CENELEC EN 60 825:1991

The optical drive in this system unit is certified in the U.S. to conform to the

requirements of the Department of Health and Human Services 21 Code of Federal

Regulations (DHHS 21 CFR) Subchapter J for Class 1 laser products. Elsewhere,

the drive is certified to conform to the requirements of the International

Electrotechnical Commission (IEC) 825 (1st edition 1984) and CENELEC EN 60

825:1991 for Class 1 laser products.

CAUTION:

A class 3 laser is contained in the device. Do not attempt to operate the drive

while it is disassembled. Do not attempt to open the covers of the drive as it

is not serviceable and is to be replaced as a unit.

Class 1 laser products are not considered to be hazardous. The optical drive

contains internally a Class 3B &Type. laser that is nominally 30 milliwatts at 830

nanometers. The design incorporates a combination of enclosures, electronics, and

redundant interlocks such that there is no exposure to laser radiation above a Class

1 level during normal operation, user maintenance, or servicing conditions.

Preface xi

xii RS/6000 Enterprise Server Model H80 Series User's Guide

Data Integrity and Verification

Notice

IBM computer systems contain mechanisms designed to reduce the

possibility of undetected data corruption or loss. This risk, however,

cannot be eliminated. Users who experience unplanned outages, system

failures, power fluctuations or outages, or component failures must verify

the accuracy of operations performed and data saved or transmitted by the

system at or near the time of the outage or failure. In addition, users must

establish procedures to ensure that there is independent data verification

before relying on such data in sensitive or critical operations. Users should

periodically check the IBM support websites for updated information and

fixes applicable to the system and related software.

Data Integrity and Verification xiii

xiv RS/6000 Enterprise Server Model H80 Series User's Guide

About This Book

This book provides information on how to install and remove options, use the

system, use diagnostics, use service aids, and verify system operation. This book

also provides information to help you solve some of the simpler problems that might

occur.

ISO 9000

ISO 9000 registered quality systems were used in the development and

manufacturing of this product.

Online Publications

RS/6000 publications are available online. To access the online books, visit our Web

site at: http://www.rs6ððð.ibm.com/resource/hardware_docs/

Related Publications

The following publications are available:

Ÿ The System Unit Safety Information, order number SA23-2652, contains

translations of safety information used throughout this book.

Ÿ The RS/6000 Enterprise Server Model H80 Series Installation Guide, order

number SA38-0575, contains information on how to set up and cable the system,

install and remove options, and verify system operation.

Ÿ The RS/6000 Enterprise Server Model H80 Series Service Guide, order number

SA38-0566, contains reference information, maintenance analysis procedures

(MAPs), error codes, removal and replacement procedures, and a parts catalog.

Ÿ The 7014 Model T00 Rack Installation and Service Guide, order number

SA38-0577, contains information regarding the 7014 Model T00 Rack, in which

the RS/6000 Enterprise Server Model H80 Series may be installed.

Ÿ The RS/6000 Diagnostic Information for Multiple Bus Systems, order number

SA38-0509, contains diagnostic information, service request numbers (SRNs),

and failing function codes (FFCs).

Ÿ The RS/6000 Adapters, Devices, and Cable Information for Multiple Bus

Systems, order number SA38-0516, contains information about adapters,

devices, and cables for your system. This manual is intended to supplement the

service information found in the RS/6000 Diagnostic Information for Multiple Bus

Systems.

Preface xv

Ÿ The PCI Adapter Placement Reference, order number SA38-0538, contains

information regarding slot restrictions for adapters that can be used in this

system.

Ÿ The Site and Hardware Planning Information, order number SA38-0508, contains

information to help you plan your installation.

Trademarks

The following terms are trademarks of International Business Machines Corporation

in the United States, other countries, or both:

Ÿ AIX

Ÿ RS/6000

Other company, product, and service names may be trademarks or service marks of

others.

xvi RS/6000 Enterprise Server Model H80 Series User's Guide

Chapter 1. Introducing the Model H80

The RS/6000 Enterprise Server Model H80 Series is a multiprocessor, multibus

system packaged in drawers. The processors and memory are packaged in a 5

EIA-unit central electronics complex (CEC drawer), and the I/O devices are in a 5

EIA-unit I/O drawer. The basic system consists of one CEC drawer and one I/O

drawer in the same rack. Connections between the CEC drawer and I/O drawers

are made through a number of cables which include the V/S COMM cable, RIO

(Remote Input Output) cables, and JTAG cable.

The CEC drawer supports one processor card, which can have up to six processors,

each having its own L2 cache. The processors share common system memory.

The system memory resides on one or two memory riser cards in the CEC drawer.

Up to 16 GB of user memory can be installed.

Power is provided to the system rack through an ac power cord that is connected to

a distribution bus. Power is connected from the distribution bus to each drawer

independently. All drawers use 200 - 240 V ac power.

The primary I/O drawer has the following:

Ÿ 14 PCI slots

Ÿ System operator panel

Ÿ SPCN controller

Ÿ Interrupt and system bus control logic

Ÿ Service Processor

Ÿ Optional boot DASDs

The PCI bus speeds are as follows:

Ÿ Up to 33Mhz for the four 32 bit slots at 5 V

Ÿ Up to 66Mhz for the ten 64 bit slots at 3.3 V

Slots 1-5, 8-10, 13 and 14 support either 32 or 64 bit PCI adapters. The remaining

slots are 32 bit only.

The primary I/O drawer has space for up to three media devices (tape, CD-ROM,

and diskette drive). Two optional disk drives can occupy PCI slots 13 and 14.

Chapter 1. Introducing the Model H80

RS/6000 Enterprise Server Model H80 Series User's Guide

Chapter 2. Using the Model H80

This chapter discusses system power control and use of options such as the

keyboard, mouse, and drives supported by the Model H80.

Operator Panel

The following diagram shows the locations of the operator panel display and

components of the operator panel.

Power On/Off Button

Power On/Off LED

Operator Panel Display

Reset Button

Disturbance or System Attention LED

Scrolling Ball Indicator

The first time ac power is connected to the system, or whenever ac power is

disconnected from the system and then reconnected, a scrolling ball that moves from

left to right may be visible in the operator panel display before the first 8xxx progress

code appears; it might not display long enough to be visible. If seen, it may remain in

the operator panel display for a time of less than one second, or up to three to five

seconds, depending on the system and configuration.

Chapter 2. Using the Model H80

Powering Off and Powering On the System

This section provides procedures for powering off and powering on the system.

Powering Off the System

If the system is operating under AIX, type the shutdown -F command to power off

the system.

If you cannot use this method, you can power off the system by using the following

operator-panel power button procedure.

Attention: Using the power button on the primary I/O drawer operator panel to power

off the system might cause unpredictable results in the data files, and the next IPL

will take longer to complete.

1. Open the rack door.

2. Press the power button on the primary I/O drawer operator panel.

The power LED on the primary I/O drawer operator panel starts blinking at a fast

rate. B0FF appears in the primary operator panel display.

When the power-off sequence is complete, the system goes into Standby mode, as

evidenced by the following:

Ÿ OK message displays in the primary operator panel display.

Ÿ The primary I/O drawer operator panel LED will start blinking at a slow rate.

Ÿ The CEC drawer power LED will start blinking at a slow rate.

Powering On the System

Perform the following steps to power on the CEC drawer and attached I/O drawer:

1. Open the rack door. Look for OK in the primary operator panel display, which

indicates that the system is in Standby mode.

2. Press the power button on the primary I/O drawer operator panel.

The power LED on the primary I/O drawer operator panel starts blinking at a fast

rate. Checkpoints codes (9xxx) appear in the operator panel display.

When the power-up sequence is complete; the following events occur:

Ÿ The power LED on the primary I/O drawer operator panel stops blinking and

stays on.

RS/6000 Enterprise Server Model H80 Series User's Guide

Ÿ The power LED on the CEC drawer stops blinking and stays on.

Powering Off and Powering On the System Using the Service Processor

The system can be powered off and on using the System Power Control menu,

which is a Service Processor menu that is available to the privileged user. See

“System Power Control Menu” on page 39.

Chapter 2. Using the Model H80

POST Indicators

POST (Power-On-Self-Test) indicators indicate tests that are being performed as the

system is preparing to load the operating system. The POST indicators are words

that display on the system console. Each time that the system starts a different step

in the POST, a POST indicator word appears on the console. Each word is an

indicator of the tests that are being performed.

The POST screen displays the following words:

Memory Memory test

Keyboard Initialize the keyboard and mouse. The time period for pressing a key to

access the System Management Services, or to boot from a default boot

list is now open. See “POST Keys” on page 7 for more information.

Network Self-test on network adapters

SCSI

Adapters are being initialized

Speaker Sounds an audible tone at the end of POST

RS/6000 Enterprise Server Model H80 Series User's Guide

POST Keys

The POST keys, if pressed after the keyboard POST indicator displays and before

the last POST indicator displays, cause the system to start services or boot modes

used for configuring the system and diagnosing problems. The keys are described

below:

Note: The program function keys (F1-F12) on a keyboard attached to the I/O

drawer are no longer used and will be ignored. After the keyboard POST indicator

displays, you must use the numeric number keys to enter input.

1 Key

The numeric 1 key, when pressed during POST, starts the System Management

Services (SMS) interface.

5 Key

The numeric 5 key, when pressed during POST, starts the default boot list mode,

located in firmware.

This mode attempts to boot from the first device of each type found in the list. It

does not search for other bootable devices of that type if the first device is not

bootable. Instead, it continues to the next device type in the list. The firmware

supports up to five entries in the boot list.

The default boot sequence is:

1. Diskette

2. CD-ROM

3. Hard File

4. Tape Drive (if installed)

5. Network

a. Token Ring

b. Ethernet

6 Key

The numeric 6 key works like the numeric 5 key, except that firmware looks for a

boot record according to the custom bootlist that was set up by System Management

Services.

Chapter 2. Using the Model H80

8 Key

To enter the Open Firmware command line, press the numeric 8 key after the word

keyboard displays and before the last word (speaker) displays during startup. After

you press the 8 key, the remaining POST indicators display until initialization

completes.

When initialization and POST are complete, the Open Firmware command line (an OK

prompt) displays.

Use the Open Firmware command line to set up adapters that are not configurable

with the System Management Services. Your adapter documentation directs you to

use this option if it is needed.

To exit from the Open Firmware command prompt, type reset-all or power off the

system and reboot.

RS/6000 Enterprise Server Model H80 Series User's Guide

Console Strategy

The firmware starts a console-selection sequence at system boot time if any of the

following are true:

Ÿ A console has not yet been selected

Ÿ A previous console-selection sequence timed-out

Ÿ A change in the system configuration has affected the console (keyboard

installed/removed, mouse installed/removed, graphics adapter installed/removed

or moved to another PCI slot).

The console-selection sequence allows you to select (from the appropriate input

device) any one of the available console devices. If no console is selected within

approximately 60 seconds, serial port 1 (S1) is selected as the console and the

selection sequence times-out.

Attention: If an ASCII terminal is attached to serial port 1 (S1), and there is any

interaction with this terminal:

Ÿ After OK displays in the operator panel

AND

Ÿ Before the power-up sequence is initiated

the firmware will still use this terminal as the console, regardless of the previous

console selection.

After a console has been selected, the console-selection sequence is only started at

boot time if there is a change in the system configuration (as described above), or

the contents of the system's nonvolatile memory (NVRAM) are lost.

Note: Moving an ASCII terminal from one serial port to another (from S1 to S2)

cannot be detected by the firmware, so it does not constitute a configuration change.

You can also initiate a system console-selection sequence from the SMS menus.

Chapter 2. Using the Model H80

Reading the I/O Drawer Operator Panel Display

The operator panel display is used to:

Ÿ Track the progress of the system unit self tests and configuration program.

Ÿ Display codes when the operating system comes to an abnormal end.

Ÿ Display system messages.

Checkpoints

During power-on self-test (POST), four-digit checkpoints are displayed indicating the

progress of the testing. If an error is detected that requires attention, the system unit

halts with an eight-digit error code displayed in the upper row of the operator panel

display, starting in the leftmost position. This eight-digit error code identifies the error

(see RS/6000 Enterprise Server Model H80 Series Service Guide for a listing of the

error codes).

The four-digit checkpoints are in the form of nnnn, where n is an alphabetic or

numeric character.

10 RS/6000 Enterprise Server Model H80 Series User's Guide

Using the Keyboards

Several keyboards are available for the system unit. The keyboards have various

keys that enter data and control the cursor location. The keyboards can be engraved

for the languages of different countries.

The functions of each keyboard depends on the software used. The character sets

for the keyboards are contained and explained in the documentation for your

operating system.

Num

Lock

Caps

Lock

Scroll

Lock

Screen

Scroll

Lock

Esc

F10

F11

F12

Pause

Break

SysRq

(

)

Page

Num

Lock

Backspace

Insert

Home

Page

Down

Tab

Delete

End

Home

Pg Up

;

Caps

Lock

Enter

Shift

End

Pg Dn

Enter

Ctrl

Alt

Ctrl

Ins

Del

The keyboard is divided into four sections:

1. Function keys are multipurpose keys, and their function is controlled by the

operating system.

2. Typewriter keys are similar to those on a standard typewriter. Their function is

controlled by the software.

3. Control keys move the cursor on the screen and do programmed control

functions. The movement and functions depend on the application used.

4. Numeric keypad is arranged like a calculator to help when typing numbers.

Chapter 2. Using the Model H80 11

All of the keyboards adjust for typing comfort. To tilt the keyboard, pull out the

keyboard legs. The legs snap into position. To decrease the tilt of the keyboard,

rotate the keyboard legs until they snap into the bottom of the keyboard case.

The keyboard cable plugs into the keyboard connector at the rear of the I/O drawer.

12 RS/6000 Enterprise Server Model H80 Series User's Guide

Using the Three-Button Mouse

The mouse is a hand-operated locating device. A three-button mouse is available for

use with the system unit. Consult your application publication for the exact use of

the three-button mouse.

You can use the mouse to perform such functions as positioning a cursor, selecting

items from a menu, or moving around in your document much easier and faster than

if you used only the keyboard. The cursor moves exactly as you move the mouse on

a flat surface, such as a desktop.

When you move the mouse around on a flat surface, the cursor moves on the

display screen; the movement changes the position of the cursor.

With the mouse buttons, you can perform functions such as selecting and

deselecting options, extending your selection, or choosing a command. The precise

function of your mouse depends on the software you are using.

The mouse has a cable that plugs into the mouse connector at the rear of the

primary I/O drawer.

Handling the Mouse Correctly

For best operation, handle the mouse with care. Incorrect handling can damage the

mouse.

Do not:

Ÿ Operate the mouse on cloth, unfinished wood, newspaper, or carpet

Ÿ Drop or hit the mouse

Ÿ Carry the mouse by holding onto the cable

Ÿ Expose the mouse to extreme temperatures or direct sunlight

Ÿ Place the mouse in liquid spills

Chapter 2. Using the Model H80 13

Caring for the Mouse

Make sure that the operating surface for the mouse is smooth, clean, and flat. For

example, you can operate the mouse on the following surfaces:

Ÿ Finished wood

Ÿ Glass

Ÿ Enamel

Ÿ Plastic

Ÿ Paper (except newspaper)

Ÿ Metal

Rough surfaces collect contaminants that can be transferred to the interior of the

mouse by the ball. Rough surfaces can also cause the pads located on the bottom

of the mouse to prematurely wear. A deeply pitted surface could cause erratic

operation of the mouse. The surface you use should be free from spills, dirt, dust,

lint, wax, eraser dust, and other foreign matter.

Additional things to check:

Ÿ Inspect the work surface for spills or other contaminants.

Ÿ Dust the work surface.

Ÿ If you are using a paper pad, inspect it for wear and replace it if necessary.

14 RS/6000 Enterprise Server Model H80 Series User's Guide

Cleaning the Mouse

To clean the mouse, do the following:

1. Remove the retaining ring (1) by turning it counterclockwise, in the direction of

the arrow as shown in the illustration.

2. Remove the ball (2).

3. Inspect the ball for contaminants. Wipe it clean with a dry, lint-free cloth.

4. If the ball is dirty, wash it in warm, soapy water. Rinse and wipe the ball with a

lint-free cloth until dry.

5. Inspect the ball cavity (3) in the mouse for foreign materials. If there are any

foreign materials, remove them.

6. Replace the ball.

7. Replace the retaining ring on the mouse and align it with the open slots in the

ball cavity.

8. Turn the retaining ring clockwise until the open slots are covered and you hear

the ring snap into place.

Chapter 2. Using the Model H80 15

Using the 3.5-Inch Diskette Drive

The Model H80 has a 1.44MB diskette drive installed vertically in the front.

The 1.44MB diskette drive can format, read, and write diskettes compatible with the

following diskettes:

Ÿ 1.0MB diskettes with 720KB formatted data capacity

Ÿ 2.0MB diskettes with 1.44MB formatted data capacity (HD)

Format the diskette according to its specified capacity.

Write-Protecting 3.5-Inch Diskettes

Write-protecting diskettes is necessary so that important information is not

accidentally lost.

When diskettes are write-protected, you can read information from the diskettes, but

you cannot write information onto them.

There is a write-protect tab on the 3.5-inch diskette.

To locate the write-protect tab, turn the diskette over with the label facing down.

Ÿ To prevent writing onto a diskette, slide the write-protect tab to open the protect

slot, as shown in the following illustration.

16 RS/6000 Enterprise Server Model H80 Series User's Guide

Ÿ To allow writing onto a diskette, slide the write-protect tab to cover the protect

slot, as shown in the following illustration.

Loading and Unloading the 3.5-Inch Diskette

To load a diskette into the drive, insert the diskette in the diskette drive with the

labeled metal shutter first. Push the diskette into the drive until you hear a click.

The click indicates that the diskette is securely in position in the drive.

To unload the diskette, push the diskette-unload button. The diskette unloads

partially from the drive. Remove the diskette.

Chapter 2. Using the Model H80 17

Using the CD-ROM Drive

CAUTION:

A Class 3 laser is contained in the device. Do not attempt to operate the drive

while it is disassembled. Do not attempt to open the covers of the drive, as it is

not serviceable and is to be replaced as a unit.

Your CD-ROM drive looks like the one shown in the illustration, and the controls are

located as indicated.

Headphone Jack

Volume Control

Status Light

Tray Opening

Emergency Eject Button

Load/Unload Button

When the CD-ROM is set to On, the status light indicates one of several conditions.

The following are status light states and the respective conditions of the CD-ROM

drive:

Ÿ Off during standby with the tray loaded or unloaded

Ÿ Blinks from insertion of the tray to completion of initialization

Ÿ Blinks slowly when disc is dusty

Ÿ Blinks fast when in the audio mode

Ÿ Lights during data transfer operations

Ÿ Lights steadily when:

– No disc is in the tray

– The disc is in the tray upside down

– Some condition exists that should be checked. If this occurs, contact your

service representative.

18 RS/6000 Enterprise Server Model H80 Series User's Guide

Loading the CD-ROM Drive

Press the unload button to open the tray. Place the disc, with the printed side away

from the tray, into the tray. Slip out the bottom tabs to hold the disc in place. Push

gently on the load/unload button. The drive automatically pulls the tray into the drive

and prepares the disc for reading.

Unloading the CD-ROM Drive

Push and hold the unload button until the drawer comes out, and then remove the

disc.

Cleaning the CD-ROM Drive

This CD-ROM drive has an internal head-cleaning mechanism, and therefore does

not require an external cleaning device. The internal cleaning mechanism cleans the

head every time the tray is operated.

Always handle discs carefully by the edges to avoid leaving fingerprints or scratching

the disc. This helps the disc to maintain good readability. Discs can be wiped with a

soft, lint-free cloth or lens tissue. Always wipe in a straight line from the inner hub to

the outer rim.

Chapter 2. Using the Model H80 19

Emergency Eject

Note: Execute the following procedure only in an emergency (such as when the

tray will not eject even though you have pressed the unload button).

1. Insert a small diameter rod, such as a straightened paper clip, into the

emergency eject hole. (Refer to the illustration below for the location of the

emergency eject hole.)

2. Push in the tool until you feel resistance.

3. Maintain a small amount of pressure on the rod while pulling on the tray with

your fingernail.

4. Pull the tray open and remove the disc.

Headphone Jack

Volume Control

Status Light

Tray Opening

Emergency Eject Button

Load/Unload Button

Note: Normally the tray makes a ratcheting sound when you pull it open using the

above procedure.

20 RS/6000 Enterprise Server Model H80 Series User's Guide

Ergonomic Information

After you have set up your system, we encourage you to visit the Healthy Computing

Web site. Good ergonomic practice is important to get the most from your

workstation and to avoid discomfort. This means that the equipment and the

workplace should be arranged to suit your individual needs and the kind of work you

do.

The Healthy Computing Web site gives ergonomic guidelines to help you understand

the ergonomic considerations that you should know when working at a computer

workstation. The address is:

http://www.us.pc.ibm.com/healthycomputing

Using the Service Processor and Service Director Features

The Service Processor and Service Director features protect users against

unnecessary system downtime by keeping support personnel (both internal and

external) aware of any unexpected changes in the system environment. In

combination, the two features provide a flexible solution to automated system

maintenance.

Service Processor

The Service Processor runs on its own power boundary and continually monitors

hardware attributes, the AIX operating system, and the environmental conditions

within the system. Any system failure which prevents the system from returning to

an operational state (a fully functional AIX operating system) is reported by the

Service Processor. The Service Processor is controlled by firmware and does not

require the AIX operating system to be operational to perform its tasks. If any

system failures are detected, the Service Processor can take predetermined

corrective actions. The methods of corrective actions are:

Ÿ Surveillance

Ÿ Call Home

Ÿ AIX Operating System Monitoring

Surveillance is a function in which the Service Processor monitors the system

through heartbeat communication with the system firmware. The heartbeat is a

periodic signal that the firmware can monitor. During system startup, the firmware

surveillance monitor is automatically enabled to check for heartbeats from the

firmware. If a heartbeat is not detected within a default period, the Service

Processor attempts to reboot the system until the system either restarts successfully,

Chapter 2. Using the Model H80 21

or a predetermined retry threshold is reached. In the event the Service Processor is

unsuccessful in bringing the system online (or in the event that the user asked to be

alerted to any Service Processor-assisted restarts), the system can call home to

report the error.

The Call Home function can be initialized to call either a service center telephone

number, a customer administration center, or a digital pager telephone number. The

Service Processor can be configured to stop at the first successful call to any of the

numbers listed, or can be configured to call every number provided. If connected to

the service center, the Service Processor transmits the relevant system information

(the system's serial number and model type) and Service Request Number (SRN). If

connected to a digital pager service, the Service Processor inputs a Customer Voice

Telephone Number defined by the customer. An established sequence of digits or

the telephone number to a phone near the failed system could be used to signal a

system administrator to a potential system failure.

During normal operations, the Service Processor can also be configured to monitor

the AIX operating system. If AIX does not respond to the Service Processor

heartbeat, the Service Processor assumes the operating system is hung. The

service processor can automatically initiate a restart and, if enabled, initiate the call

home function to alert the appropriate people to the system hang.

Unlike the Service Director, the service processor cannot be configured in a

client/server environment where one system can be used to manage all dial-out

functions for a set of systems.

Prior to installing the Service Director feature, ensure that you have the latest level of

system firmware. You also need a properly configured modem. For more

information on configuring a modem, see “Modem Configuration Menu” on page 54.

Service Director

The Service Director is a software extension to the AIX operating system that

monitors the system while the AIX operating system is running. The Service Director

monitors and analyzes all recoverable system failures, and, if needed, can

automatically place a service call to a service center (without user intervention).

The service center receives the machine type/serial number, host name, SRN, and a

problem description. The service center analyzes the problem report and, if

warranted, dispatches a service person to the customer site. The service center also

determines if any hardware components need to be ordered prior to the service

person's arrival.

22 RS/6000 Enterprise Server Model H80 Series User's Guide

The Service Director code also gives the user the option to establish a single system

as the problem reporting server. A single system, accessible over the user network,

can be used as the central server for all the other systems on the Local Area

Network (LAN) that are running the Service Director application. If the Service

Director application on a remote client decides a service request needs to be placed,

the client forwards the information to the Service Director server which dials the

service center telephone number from its locally attached modem. In this scenario,

the user only needs to maintain a single analog line for providing call-out capabilities

for a large set of servers.

A modem is required for enabling automated problem reporting to the IBM service

center. Configuration files for several types of modems are included as part of the

Service Director package. Refer to “Modem Configuration Menu” on page 54 for

more information on configuring your modem.

Chapter 2. Using the Model H80 23

24 RS/6000 Enterprise Server Model H80 Series User's Guide

Chapter 3. Using the Service Processor

The service processor menus make it possible for you to configure service processor

options, as well as enable and disable functions.

Service processor menus are available using an ASCII terminal when OK is displayed

on the primary I/O drawer operator panel or when the service processor has

detected a server problem (such as a surveillance failure).

For a summary of the service processor functions and the methods used to invoke

them, see the following table.

Chapter 3. Using the Service Processor 25

Service Processor Functions

Service

Processor

Menus

Service

Processor

Service

SMS

(ASCII or

graphics

terminals)

(ASCII

Aids

terminals)

(ASCII or

graphics

terminals)

Read VPD image from last system boot

Read System POST Errors

Read Service Processor Error Logs

View Progress Indicators from last boot

Power-off System

Y³

Y²

Read NVRAM

Start Talk Mode

Enable/Disable Console Mirroring

Setup Reboot/Restart Policy

Enable/Disable Modem

Y¹

Setup Modem Configuration

Setup Dial-out Phone Numbers

Setup Surveillance

Select Modem Line Speed

Update System EPROMs

Save/Restore Hardware Maintenance Policies

Change General Access Password

Change Privileged Access Password

Select Language

Y²

Enable/Disable Unattended Start Mode

Y¹

Passwords required (if set):

Operating system root password

Privileged-access password

General access (power-on) password

26 RS/6000 Enterprise Server Model H80 Series User's Guide

Service Processor Menus

The service processor menus are divided into two groups:

Ÿ General user menu - the user must know the general-access password.

Ÿ Privileged user menus - the user must know the privileged-access password.

If the server is powered off, the service processor menus can be accessed locally or

remotely.

Accessing the Service Processor Menus Locally

Service processor menus can be accessed locally by connecting an ASCII terminal

to serial port 1 (S1), serial port 2 (S2), or serial port 3 (S3). Access to the service

processor menus is not available on serial port 4 (S4). Because the presence of the

ASCII terminal cannot be confirmed by the service processor, you must press a key

(any key) on the ASCII keyboard to confirm its presence after OK appears in the

primary drawer operator panel display.

When you gain access, the service processor prompts you for a password (if set),

and when verified, displays the service processor menus.

The service processor menu prompt, represented by ð>, 1> or 2> indicates the serial

port to which the terminal is connected.

Ÿ ð> indicates serial port 1 (S1)

Ÿ 1> indicates serial port 2 (S2)

Ÿ 2> indicates serial port 3 (S3)

Accessing the Service Processor Menus Remotely

If your system has a modem connected and is configured for call-in (see “Modem

Configuration Menu” on page 54), the service processor menus can be accessed

remotely as follows:

1. With the system powered off, call in from a remote terminal.

2. The Service Processor detects ring-indicate and prompts you for a password (if

set). When verified, the service processor menus display remotely.

Saving and Restoring Service Processor Settings

All the settings you make (except language) from the service processor menus can

be backed up either for recovering from a fault that may corrupt these settings, or for

replicating these settings to other servers that include a service processor.

Chapter 3. Using the Service Processor 27

The service aid, Save or Restore Hardware Management Policies, can be used to

save your settings after initial setup or whenever the settings must be changed for

system operation purposes.

It is strongly recommended that you use this service aid for backing up service

processor settings to protect the usefulness of the service processor and the

availability of the server. Refer to “Save or Restore Hardware Management Policies”

on page 143 for information about this service aid.

Menu Inactivity

To prevent loss of control due to power loss or power surges, the service processor

attempts to leave menu mode after 10 minutes of inactivity by simulating the option

99 selection. This attempt is successful on menus containing the 99 option. On the

other menus, the attempt is unsuccessful and the following message displays with

each attempt:

Illegal value entered

Press Return to continue

28 RS/6000 Enterprise Server Model H80 Series User's Guide

General User Menu

The menu options presented to the general user are a subset of the options

available to the privileged user. The user must know the general-access password,

if set, to access this menu.

GENERAL USER MENU

1. Power-on System

2. Power-off System

3. Read VPD Image from Last System Boot

4. Read Progress Indicators from Last System Boot

5. Read Service Processor Error Logs

6. Read System POST Errors

99. Exit from Menus

Ÿ Power-on System

Allows the user to start up the system using the current ASCII terminal as the

active console.

Ÿ Power-off System

Allows the user to power down the system using the current ASCII terminal as

the active console.

Ÿ Read VPD Image from Last System Boot

Displays manufacturer vital product data, such as serial numbers, part numbers,

and so on, that were stored from the system boot prior to the one in progress

now.

Chapter 3. Using the Service Processor 29

Ÿ Read Progress Indicators from Last System Boot

Displays a number of the boot progress indicators, which may include service

processor checkpoints, IPL checkpoints, and/or AIX configuration codes, from the

previous system boot. This information can be useful in diagnosing system faults.

The progress indicator codes are listed from top (latest) to bottom (oldest).

This information is not stored in nonvolatile storage. If the system is powered

down using the power-on button on the operator panel, this information is

retained. If the ac power is disconnected from the system, this information will be

lost. For an example, refer to “LCD Progress Indicator Log” on page 77.

Ÿ Read Service Processor Error Logs

Displays the service processor error logs. For an example, refer to “Service

Processor Error Logs” on page 75.

Ÿ Read System POST Errors

Displays the results of the System Firmware POST (Power-On Self Test). Your

server may be able to start in the presence of POST errors if there are sufficient

working system resources. If POST errors occur during startup, this error log,

when used with the diagnostics, helps to isolate faults. For an example, refer to

“Service Processor Error Logs” on page 75.

Ÿ Exit from Menus

Selecting this option will exit the service processor menus. You can re-enter the

menus by pressing any key on the console.

30 RS/6000 Enterprise Server Model H80 Series User's Guide

Privileged User Menus

The following menus are available to privileged users only. The user must know the

privileged access password, if set, to access these menus.

Main Menu

At the top of the Main Menu is a listing containing:

Ÿ Your system's current firmware version

Ÿ The firmware copyright notice

Ÿ The system name given to your server during setup

You need the firmware version for reference when you either update or repair the

functions of your service processor.

The system name, an optional field, is the name that your server reports in problem

messages. This name helps your support team (for example, your system

administrator, network administrator, or service representative) to more quickly

identify the location, configuration, and history of your server. The system name is

set from the Main Menu using option 6.

Chapter 3. Using the Service Processor 31

Note: The information under the Service Processor Firmware heading in the

following Main Menu illustration is example information only.

Service Processor Firmware

VERSION: MMððð313

SYSTEM NAME

MAIN MENU

1. Service Processor Setup Menu

2. System Power Control Menu

3. System Information Menu

4. Language Selection Menu

5. Call-In/Call-Out Setup Menu

6. Set System Name

99. Exit from Menus

Ÿ Service Processor Setup Menu

See “Service Processor Setup Menu” on page 33 for more information.

Ÿ System Power Control Menu

See “System Power Control Menu” on page 39 for more information

Ÿ System Information Menu

See “System Information Menu” on page 44 for more information.

Ÿ Language Selection Menu

See “Language Selection Menu” on page 52 for more information.

Ÿ Call-In/Call-Out Setup Menu

See “Call-In/Call-Out Setup Menu” on page 53 for more information.

Ÿ Set System Name

Allows setting of the system name.

32 RS/6000 Enterprise Server Model H80 Series User's Guide

Service Processor Setup Menu

The Service Processor Setup menu shown below is accessed from the Main Menu:

SERVICE PROCESSOR SETUP MENU

1. Change Privileged Access Password

2. Change General Access Password

3. Enable/Disable Console Mirroring:

Currently Enabled

4. Start Talk Mode

5. OS Surveillance Setup Menu

6. Reset Service Processor

7. Reprogram Flash EPROM Menu

8. Serial Port Snoop Setup Menu

98. Return to Previous Menu

99. Exit from Menus

Note: Unless otherwise stated in menu responses, settings become effective when

a menu is exited using option 98 or 99.

Chapter 3. Using the Service Processor 33

Passwords

Passwords can be any combination of up to eight alphanumeric characters. You can

enter longer passwords, but the entries are truncated to include only the first eight

characters. The Privileged Access Password can be set from Service Processor

menus or from System Management Services (SMS) utilities (see Chapter 4, “Using

System Management Services” on page 81). The General Access Password can be

set only from Service Processor menus.

For security purposes, the service processor counts the number of attempts to enter

correct passwords. The results of not recognizing a correct password within this

error threshold are different, depending on whether the attempts are being made

locally (at the server) or remotely (through a modem). The error threshold is three

attempts.

If the error threshold is reached by someone entering passwords at the server, the

Service Processor commands the server to resume the initial program load (IPL).

This action is taken based on the assumption that the server is in an adequately

secure location with only authorized users having access. Such users must still

successfully enter a login password to access AIX.

If the error threshold is reached by someone entering passwords remotely, Service

Processor commands the server to power down to prevent potential security attacks

on the server by unauthorized remote users. The following table lists what you can

access with the Privileged Access Password and the General Access Password.

Privileged

Access

General

Access

Resulting Menu

Password

None

Set

None

Service processor MAIN MENU displays

Users with the password see the service processor MAIN

MENU. Users without password cannot log in.

Set

Users see menus associated with the entered password

34 RS/6000 Enterprise Server Model H80 Series User's Guide

Ÿ Change Privileged Access Password

Set or change the Privileged Access Password. It provides the user with the

capability to access all service processor functions. This password is usually

used by the system administrator or root user.

Ÿ Change General Access Password

Set or change the General Access Password. It provides limited access to

service processor menus, and is usually available to all users who are allowed to

power on the server, especially remotely.

Note: The General Access Password can only be set or changed after the

Privileged Access Password is set.

Ÿ Enable/Disable Console Mirroring

Console mirroring is supported on serial port 1 (S1), serial port 2 (S2), and serial

port 3 (S3). When Console Mirroring is enabled, the service processor sends

information to all serial ports. The serial port from which console mirroring is

enabled is referred to as the active port. The mirror port is determined when

keyboard input is detected from one of the other ports. From this point on, the

service processor only sends information to the active port and the mirror port.

This capability can be enabled by local or remote users, providing local users

the capability to monitor remote sessions. Console mirroring can be enabled for

the current session only. For more information, see “Console Mirroring” on

page 74.

Ÿ Start Talk Mode

In a console-mirroring session, it is useful for those who are monitoring the

session to be able to communicate with each other. Selecting this menu item

activates the keyboards and displays for such communications while console

mirroring is established. This is a full duplex link, so message interference is

possible. Alternating messages between users works best.

Chapter 3. Using the Service Processor 35

Ÿ OS Surveillance Setup Menu

This menu can be used to set up operating system (OS) surveillance.

OS Surveillance Setup Menu

1. Surveillance:

Currently Enabled

2. Surveillance Time Interval:

2 minutes

3. Surveillance Delay:

2 minutes

98. Return to Previous Menu

– Surveillance

Can be set to Enabled or Disabled.

– Surveillance Time Interval

Can be set to any number from 2 through 255.

– Surveillance Delay

Can be set to any number from 0 through 255.

Refer to “Service Processor System Monitoring - Surveillance” on page 71 for

more information about surveillance.

Ÿ Reset Service Processor

If this option is selected, entering Y will cause the service processor to reboot.

36 RS/6000 Enterprise Server Model H80 Series User's Guide

Ÿ Reprogram Flash EPROM Menu

This option updates the system EPROMs. After entering Y to indicate that you

want to continue, you are prompted to enter the update diskettes. Follow the

instructions on the screen. When the update is complete, the service processor

reboots.

All system EPROMs that can be reprogrammed are updated at the same time.

They are as follows:

– System Power Control Network programming

– Service Processor programming

– IPL programming

– Run-Time Abstraction Services

Chapter 3. Using the Service Processor 37

Ÿ Serial Port Snoop Setup Menu

This menu can be used to set up Serial Port Snooping, in which the user can

configure Serial Port 1 as a "catch-all" reset device.

From the Service Processor Main Menu, select option 1, Service Processor

setup menu, then select option 8 (Serial Port Snoop Setup Menu).

SERIAL PORT SNOOP SETUP MENU

1. System reset string:

Currently Unassigned

2. Snoop Serial Port:

Currently Unassigned

98. Return to Previous Menu

á^1>

Use the system reset string option to enter the system reset string, which resets

the machine when it is detected on the main console on Serial Port 1.

Use the Snoop Serial Port option to select the Serial Port to Snoop.

Note: Only Serial Port 1 is supported.

After Serial Port Snooping is correctly configured, at any point after the system

unit is booted to AIX, whenever the reset string is typed on the main console, the

system unit uses the Service Processor reboot policy to restart.

Pressing Enter after the reset string is not required, so make sure that the string

is not common or trivial. A mixed-case string is recommended.

38 RS/6000 Enterprise Server Model H80 Series User's Guide

System Power Control Menu

This menu is used to set power control options. Other menus that control boot

options are available here:

SYSTEM POWER CONTROL MENU

1. Enable/Disable Unattended Start Mode:

Currently Enabled

2. Ring Indicate Power-On Menu

3. Reboot/Restart Policy Setup Menu

4. Power-On System

5. Power-Off System

6. Enable/Disable Fast System Boot

Currently Enabled

7. Boot Mode Menu

98. Return to Previous Menu

99. Exit from Menus

Ÿ Enable/Disable Unattended Start Mode

Use this option to instruct the service processor to restore the power-state of the

server after a temporary power failure. Unattended Start Mode can also be set

through the System Management Services (SMS) Menus. It is intended to be

used on servers that require automatic power-on after a power failure. For more

information, see “System Power-On Methods” on page 62.

Chapter 3. Using the Service Processor 39

Ÿ Ring Indicate Power-On Menu

RING INDICATE POWER-ON MENU

1. Ring indicate power-on :

Currently Enabled

2. Number of rings:

Currently 3

3ð. Refresh Modem Settings

98. Return to Previous Menu

Ring indicate is enabled by default on both serial port 1 (S1) and serial port 2

(S2). When ring indicate power on is enabled, call-in is disabled.

If ring indicate power-on is enabled and call-in is already enabled, you will be

asked to confirm your choice. Refer to the message displayed on your screen.

If the ring indicate power-on setting is changed, you must select option 30,

Refresh Modem Settings to update the modem settings. If option 30, Refresh

Modem Setting is selected, and the modem(s) have not been configured, you will

be asked to configure the modems first. See “Call-In/Call-Out Setup Menu” on

page 53 for information on configuring modems.

Option 2 is used to set the number of rings.

40 RS/6000 Enterprise Server Model H80 Series User's Guide

Ÿ Reboot/Restart Policy Setup Menu

The following menu controls Reboot/Restart Policy:

Reboot/Restart Policy Setup Menu

1. Number of reboot attempts:

Currently 1

2. Use OS-Defined restart policy?

Currently Yes

3. Enable supplemental restart policy?

Currently No

4. Call-Out before restart:

Currently Disabled

98. Return to Previous Menu

Reboot is the process of bringing up the system hardware; for example, from a

system reset or power on. Restart is activating the operating system after the

system hardware is reinitialized. Restart must follow a successful reboot.

– Number of reboot attempts - If the server fails to successfully complete the

boot process, it attempts to reboot the number of times specified. Entry

values equal to or greater than 0 are valid. Only successive failed

reboot/restart attempts count.

– Use OS-Defined restart policy - Allows the service processor to react or not

react in the same way as the operating system to major system faults by

reading the setting of the operating system parameter Automatically

Restart/Reboot After a System Crash. This parameter may or may not be

defined, depending on the operating system or its version/level. If the

operating system automatic restart setting is defined, then it can be set to

respond to a major fault by restarting or by not restarting. See your operating

system documentation for details on setting up operating system automatic

restarts. The default value is YES.

Chapter 3. Using the Service Processor 41

– Enable supplemental restart policy - The default setting is NO. If set to

YES, the service processor restarts the system when the system loses

control as detected by service processor surveillance, and either:

The Use OS-Defined restart policy is set to NO.

The Use OS-Defined restart policy is set to YES, and the operating

system has NO automatic restart policy.

Refer to “Service Processor Reboot/Restart Recovery” on page 64.

– Call-Out before restart (Enabled/Disabled) - If a restart is necessary due to

a system fault, you can enable the service processor to call out and report

the event. This option can be valuable if the number of these events

becomes excessive, signalling a bigger problem.

Ÿ Power-On System

Allows immediate power-on of the system. For other power-on methods, see

“Powering On the System” on page 4.

Ÿ Power-Off System

Allows the user to power-off the system.

Ÿ Enable/Disable Fast System Boot

Allows the user to select the IPL type, mode, and speed of your boot capabilities.

Attention: Selecting the fast IPL results in several diagnostic tests being skipped

and a shorter memory test being run.

42 RS/6000 Enterprise Server Model H80 Series User's Guide

Ÿ Boot Mode Menu

The Boot Mode Menu allows you to select a boot mode.

Boot Mode Menu

1. Boot to SMS Menu:

Currently Disabled

2. Service Mode Boot from Saved List:

Currently Disabled

3. Service Mode Boot from Default List:

Currently Disabled

4. Boot to Open Firmware Prompt:

Currently Disabled

98. Return to Previous Menu

To select a boot mode, select a number and press Enter. The item

corresponding to the selected number toggles from Disabled to Enabled. If the

same number is selected again, the item toggles from Enabled to Disabled. If a

boot mode is Enabled, the Boot mode selected is performed, and the

Disabled/Enabled selection is reset to Disabled. Following is a description for

each boot mode:

– Boot to SMS Menu

When enabled, the system boots to the System Management Services

(SMS) Menu.

– Service Mode Boot from Saved List

This selection causes the system to boot from the saved service mode boot

list (saved in NVRAM). This is normally used to try to boot Customer

Diagnostics from the CD-ROM drive. If the system boots AIX from the disk

drive and AIX diagnostics are loaded on the disk drive, AIX boots to the

diagnostics menu.

Using this option to boot the system is the preferred way to run Online

diagnostics.

– Service Mode Boot from Default List

This selection is similar to “Service Mode Boot from Saved List,” except the

system boots from the default boot list that is stored in the system firmware.

Using this option to boot the system is the preferred way to run Standalone

diagnostics.

Chapter 3. Using the Service Processor 43

– Boot to Open Firmware

When this selection is enabled, the system boots to the Open Firmware

prompt.

System Information Menu

This menu provides access to system configuration information, error logs, system

resources, and processor configuration.

SYSTEM INFORMATION MENU

1. Read VPD Image from Last System Boot

2. Read Progress Indicators from Last System Boot

3. Read Service Processor Error Logs

4. Read System POST Errors

5. Read NVRAM

6. Read Service Processor Configuration

7. Processor Configuration/Deconfiguration Menu

8. Memory Configuration/Deconfiguration Menu

9. Power Control Network Utilities Menu

98. Return to Previous Menu

99. Exit from Menus

Ÿ Read VPD Image from Last System Boot

Displays manufacturer's vital product data (VPD), such as serial numbers, part

numbers, and so on, that was stored from the system boot prior to the one in

progress now.

44 RS/6000 Enterprise Server Model H80 Series User's Guide

Ÿ Read Progress Indicators from Last System Boot

Displays a number of the boot progress indicators, which may include Service

Processor checkpoints, IPLROS checkpoints, and/or AIX configuration codes,

from the previous system boot. This information can be useful in diagnosing

system faults.

The progress indicator codes are listed from top (latest) to bottom (oldest).

This information is not stored in nonvolatile storage. If the system is powered

down using the power-on button on the operator panel, this information is

retained. If the ac power is disconnected from the system, this information will be

lost. For an example, refer to “LCD Progress Indicator Log” on page 77.

Ÿ Read Service Processor Error Logs

Displays error conditions detected by the service processor. Refer to “Service

Processor Error Logs” on page 75 for an example of this error log.

Ÿ Read System POST Errors

Select this item to review the results of the POST (Power-On Self Test). Your

server may be able to start in the presence of POST errors if there are sufficient

working system resources. If POST errors occur during startup, this error log,

when used with the diagnostics, helps to isolate faults. Refer to “System POST

Errors” on page 76 for an example of this error log.

Ÿ Read NVRAM

Displays Non Volatile Random Access Memory (NVRAM) content.

Ÿ Read Service Processor Configuration

Displays current service processor configuration.

Chapter 3. Using the Service Processor 45

Ÿ Processor Configuration/Deconfiguration Menu

This menu allows the user to change the system processor configuration. If it is

necessary to take one of the processors offline, this menu allows you to

deconfigure a processor, and then reconfigure the processor at a later time. An

example of this menu is shown below:

PROCESSOR CONFIGURATION/DECONFIGURATION MENU

77. Enable/Disable CPU Repeat Gard: Currently Enabled

1. ð 3.ð (ðð) Configured by system

2. 1 3.1 (31) Deconfigured by system

3. 2 3.2 (ðð) Configured by system

4. 3 3.3 (ðð) Configured by system

5. 4 4.ð (ðð) Configured by system

6. 5 4.1 (ðð) Configured by system

7. 6 4.2 (ðð) Configured by system

8. 7 4.3 (ðð) Configured by system

98. Return to Previous Menu

Note: This table is built from vital product data collected during the last boot

sequence. The first time the system is powered up, or after the system's

non-volatile ram (NVRAM) has been erased, this table may be empty. The table

is rebuilt during the next boot into AIX.

The fields of the previous table represent the following:

Column 1 (1.) Menu selection index.

Column 2 (0) Logical processor device number assigned by AIX. You can

display these logical device numbers by issuing the command lsdev

-C ] grep proc on the AIX command line.

Column 3 (3.0) Processor address list used by the service processor and should

be ignored.

Column 4 (00) Error status of the processors.

The error status of the each processor is indicated by AB, where B indicates the

number of errors and A indicates the type of error according to the following

table:

1: Bring-up failure

2: Run-time non-recoverable failure

3: Run-time recoverable failure

4: Group integrity failure

A status of 00 indicates that the CPU has not had any errors logged against it by

the service processor.

46 RS/6000 Enterprise Server Model H80 Series User's Guide

To enable or disable CPU Repeat Gard, use menu option 77 of the Processor

Configuration/Deconfiguration Menu.

Note: The processor numbering scheme used by the Service Processor is

different from the numbering scheme used by AIX. Consult the AIX

documentation before configuring or deconfiguring a processor to ensure that the

correct processor is selected.

Ÿ Memory Configuration/Deconfiguration Menu

These menus allow the user to change the system memory configuration. If it is

necessary to take one of the memory DIMMs offline, this menu allows you to

deconfigure a DIMM, and then reconfigure the DIMM at a later time.

When this option is selected, a menu displays, showing the memory riser cards

in the system. Type the number of the memory riser card on which the DIMM is

plugged that you want to configure or deconfigure. An example of this menu is

shown below:

MEMORY CONFIGURATION/DECONFIGURATION MENU

77. Enable/Disable Memory Repeat Gard: Currently Enabled

1. Memory riser card 1

2. Memory riser card 2

98. Return to Previous Menu

Note: If there is only one processor in the system, system memory may reside

on that processor assembly. In that case, you are given the option to select the

processor card from the list. After you select a processor card or a memory riser

card, a menu allowing the selection of a memory DIMM is displayed. An

example of this menu is shown below:

Chapter 3. Using the Service Processor 47

MEMORY CONFIGURATION/DECONFIGURATION MENU

77. Enable/Disable Memory Repeat Gard: Currently Enabled

1. 11.16(ðð) Configured by system

3. 11.18(ðð) Configured by system

5. 11.2ð(ðð) Configured by system

7. 11.22(ðð) Configured by system

2. 11.17(ðð) Configured by system

4. 11.19(ðð) Configured by system

6. 11.21(ðð) Configured by system

8. 11.23(ðð) Configured by system

9. 11.24(ðð) Configured by system 1ð. 11.25(ðð) Configured by system

11. 11.26(ðð) Configured by system 12. 11.27(ðð) Configured by system

13. 11.28(ðð) Configured by system 14. 11.29(ðð) Configured by system

15. 11.3ð(ðð) Configured by system 16. 11.31(ðð) Configured by system

98. Return to Previous Menu

Memory DIMMs are managed as a group.

Deconfiguring a DIMM will make the whole group unavailable.

ð>

Note: This table is built from vital product data collected during the last boot

sequence. The first time the system is powered up, or after the system's

non-volatile ram (NVRAM) has been erased, this table may be empty. The table

is rebuilt during the next boot into AIX.

The error status of the each memory DIMM is indicated by AB, where B indicates the

number of errors and A indicates the type of error according to the following table:

1: Bring-up failure

2: Run-time non-recoverable failure

3: Run-time recoverable failure

4: Group integrity failure

A status of 00 indicates that the memory DIMM has not had any errors logged

against it by the service processor.

To change the memory configuration, select the number of the memory DIMM. The

memory DIMM state will change from configured to deconfigured or from

deconfigured to configured. Memory DIMMs are managed as a group;

deconfiguring a DIMM makes the whole group of four DIMMs unavailable.

In the example menu shown above, each line shows two DIMMs and whether they

are configured.

The physical location of a DIMM is determined by xx.yy, where xx is the riser card

location (11 for riser card 1 and 10 for riser card 2) followed by the DIMM location on

the riser card, according to the following two illustrations.

48 RS/6000 Enterprise Server Model H80 Series User's Guide

To enable or disable Memory Repeat Gard, use menu option 77 of the Processor

Configuration/Deconfiguration Menu.

Memory Riser Card 1 Memory DIMM Locations for Service Processor

Menus

15: 11.16

13: 11.20

11: 11.24

9: 11.28

16: 11.18

14: 11.22

12: 11.26

10: 11.30

8: 11.31

7: 11.29

5: 11.25

3: 11.21

1: 11.17

6: 11.27

4: 11.23

2: 11.19

Memory Riser Card 2 Memory DIMM Locations for Service Processor

Menus

16: 10.34

14: 10.38

12: 10.42

15: 10.32

13: 10.36

11: 10.40

9: 10.44

10: 10.46

7: 10.45

5: 10.41

3: 10.37

1: 10.33

8: 10.47

6: 10.43

4: 10.39

2: 10.35

Chapter 3. Using the Service Processor 49

Processor Card Memory DIMM Locations for Service Processor Menus

8: 3.48

7: 3.50

6: 3.52

5: 3.54

4: 3.55

3: 3.53

2: 3.51

1: 3.49

Ÿ Power Control Network Utilities Menu

This menu allows the user to do a lamp test on the operator panels and display

or change the I/O type.

POWER CONTROL NETWORK UTILITIES MENU

1. Lamp Test for all Operator Panels

2. Display I/O Type

3. Change I/O Type

98. Return to Previous Menu

– Lamp Test for all Operator Panels

Selecting this option tests the operator panel indicators. When selected, the

indicators blink on and off for approximately 30 seconds.

– Display I/O Type

Nothing displays on the operator panel. After 20-30 seconds the Power

Control Network Utilities Menu redisplays on the console.

50 RS/6000 Enterprise Server Model H80 Series User's Guide

– Change I/O Type

Use this option to change the I/O type of the primary I/O drawer after a

service action or configuration change if the I/O type is incorrect. If this

option is chosen, you are asked to make two entries.

1. When asked for the drawer number, type 1.

2. When asked for the I/O type, type 85.

If you enter an invalid value, a failure message displays on the console. The

Power Control Network Utilities Menu is then redisplayed on the console.

Chapter 3. Using the Service Processor 51

Language Selection Menu

The service processor menus and messages are available in different languages.

This menu allows selecting languages in which the service processor and system

firmware menus and messages are displayed.

LANGUAGE SELECTION MENU

1. English

2. Francais

3. Deutsch

4. Italiano

5. Espanol

6. Svenska

98. Return to Previous Menu

99. Exit from Menus

Note: Your ASCII terminal must support the ISO-8859 character set to correctly

display languages other than English.

52 RS/6000 Enterprise Server Model H80 Series User's Guide

Call-In/Call-Out Setup Menu

This menu is used to configure a modem for the service processor to use to support

the system:

CALL-IN/CALL-OUT SETUP MENU

1. Modem Configuration Menu

2. Serial Port Selection Menu

3. Serial Port Speed Setup Menu

4. Telephone Number Setup Menu

5. Call-Out Policy Setup Menu

6. Customer Account Setup Menu

7. Call-Out Test

98. Return to Previous Menu

99. Exit from Menus

Ÿ Modem Configuration Menu, see “Modem Configuration Menu” on page 54.

Ÿ Serial Port Selection Menu, see “Serial Port Selection Menu” on page 55.

Ÿ Serial Port Speed Setup Menu, see “Serial Port Speed Setup Menu” on

page 56.

Ÿ Telephone Number Setup Menu, see “Telephone Number Setup Menu” on

page 57.

Ÿ Call-Out Policy Setup Menu, see “Call-Out Policy Setup Menu” on page 59.

Ÿ Customer Account Setup Menu, see “Customer Account Setup Menu” on

page 60.

Ÿ Call-Out Test Menu tests the configuration after the modem is installed and

configured correctly.

Chapter 3. Using the Service Processor 53

Modem Configuration Menu

The first two lines of the Modem Configuration Menu are status lines showing the

current selections. Selections are made in the two sections labeled Modem Ports and

Modem Configuration File Name. Select the serial port that you want to activate and

then select the modem configuration file for the modem on the port. If you want to

set up all of the serial ports with modems, make your selections one port at a time.

Note: Modem configuration is only supported on serial port 1 (S1) and serial port 2

(S2).

Modem Configuration Menu

Port 1 Modem Configuration File Name:

Port 2 Modem Configuration File Name:

To make changes, First select the port and then the configuration file

name

Modem Ports:

1. Serial port 1

2. Serial port 2

Modem Configuration File Name:

5. none9. modem_z_sp

6. modem_f_sp

7. modem_fð_sp

8. modem_f1_sp

1ð. modem_m1_sp

11. modem_mð_sp

12. modem_m1_sp

3ð. Save configuration to NVRAM and Configure modem

98. Return to Previous Menu

ð>

For information on choosing a modem configuration file, see “Sample Modem

Configuration Files” on page 177, and “Transfer of a Modem Session” on page 183.

54 RS/6000 Enterprise Server Model H80 Series User's Guide

Serial Port Selection Menu

This menu allows you to enable and/or disable the call-in and call-out functions of

each serial port in any combination.

Serial Port Selection Menu

1. Serial Port 1 Call-Out:

Currently Disabled

3. Serial Port 1 Call-In:

Currently Disabled

2. Serial Port 2 Call-Out:

Currently Disabled

4. Serial Port 2 Call-In:

Currently Disabled

98. Return to Previous Menu

Call-in and ring indicate power-on cannot be enabled at the same time. If ring

indicate power on is already enabled and you try to enable call-in, a message

prompts you for confirmation. Refer to the message displayed on the screen.

Chapter 3. Using the Service Processor 55

Serial Port Speed Setup Menu

This menu allows you to set serial port speed to enhance terminal performance or to

accommodate modem capabilities.

Serial Port Speed Setup Menu

1. Serial Port 1 Speed:

Currently 96ðð

2. Serial Port 2 Speed:

Currently 96ðð

3. Serial Port 3 Speed:

Currently 96ðð

98. Return to Previous Menu

A serial port speed of 9600 baud or higher is recommended. Valid serial port

speeds are shown below:

600

4800

1200

1800

2000

2400

3600

7200

9600

19200

38000

57600

115200

110

134

150

300

56 RS/6000 Enterprise Server Model H80 Series User's Guide

Telephone Number Setup Menu

Use this menu to set or change the telephone numbers for reporting a system failure.

Telephone Number Setup Menu

1. Service Center Telephone Number:

Currently Unassigned

2. Customer Administration Center Telephone Number:

Currently Unassigned

3. Digital Pager Telephone Number:

Currently Unassigned

4. Customer Voice Telephone Number:

Currently Unassigned

5. Customer System Telephone Number:

Currently Unassigned

98. Return to Previous Menu

Chapter 3. Using the Service Processor 57

Ÿ Service Center Telephone Number is the number of the service center

computer. The service center usually includes a computer that takes calls from

servers with call-out capability. This computer is referred to as the "catcher."

The catcher expects messages in a specific format to which the service

processor conforms.

For more information about the format and catcher computers, refer to the

README file in the AIX /usr/samples/syscatch directory. Contact your service

provider for the correct service center telephone number to enter. Until you have

that number, leave this field unassigned.

Ÿ Customer Administration Center Telephone Number is the number of the

System Administration Center computer (catcher) that receives problem calls

from servers. Contact your system administrator for the correct telephone

number to enter here. Until you have that number, leave this field unassigned.

Ÿ Digital Pager Telephone Number is the number for a numeric pager carried by

someone who responds to problem calls from your server. Contact your

administration center representative for the correct telephone number to enter.

For test purposes, use a test number, which you can change later. See note on

page 73.

Ÿ Customer Voice Telephone Number is the telephone number of a phone near

the server or answered by someone responsible for the server. This is the

telephone number left on the pager for callback. For test purposes, use a test

number, which you can change later.

Ÿ Customer System Telephone Number is the telephone number to which your

server's modem is connected. The service or administration center

representatives need this number to make direct contact with your server for

problem investigation. This is also referred to as the call-in phone number.

58 RS/6000 Enterprise Server Model H80 Series User's Guide

Call-Out Policy Setup Menu

Callout settings can be set using the following menu:

CALL-OUT POLICY SETUP MENU

1. Call-Out policy (First/All):

Currently First

2. Remote timeout, (in seconds):

Currently 12ð

3. Remote latency, (in seconds):

Currently 2

4. Number of retries:

Currently 2

98. Return to Previous Menu

Ÿ Call-Out policy can be set to first or all. If call-out policy is set to first, the

service processor stops at the first successful call-out to one of the following

numbers in the order listed:

1. Service Center

2. Customer Administrative Center

3. Pager

If call-out policy is set to all, the service processor attempts a call-out to all of

the following numbers in the order listed:

1. Service Center

2. Customer Administrative Center

3. Pager

Ÿ Remote timeout and Remote latency are functions of your service provider's

catcher computer. Either use the defaults or contact your service provider for

recommended settings.

Ÿ Number of retries is the number of times you want the server to retry calls that

failed to complete.

Chapter 3. Using the Service Processor 59

Customer Account Setup Menu

This menu allows users to enter information that is specific to their account.

Customer Account Setup Menu

1. Customer Account Number:

Currently Unassigned

2. Customer RETAIN Login userid:

Currently Unassigned

3. Customer RETAIN login password:

Currently Unassigned

98. Return to Previous Menu

Ÿ Customer Account Number is assigned by your service provider for

record-keeping and billing. If you have an account number, enter it. Otherwise,

leave this field unassigned.

Ÿ Customer RETAIN Login UserID and Customer RETAIN Login Password

apply to a service function to which your service provider may or may not have

access. Leave these fields unassigned if your service provider does not use

RETAIN.

Service Processor Procedures in Service Mode

When the system is in service mode, the following service-processor parameters are

suspended:

Ÿ Unattended Start Mode

Ÿ Reboot/Restart Policy

Ÿ Call-Out

Ÿ Surveillance.

When service mode is exited, the service processor parameters revert to the

customer settings.

60 RS/6000 Enterprise Server Model H80 Series User's Guide

Service Processor Functions

This section discusses some of the service processor functions in greater detail. The

service processor supports the functions listed in the following table.

Built-in Functions

Initialization and Test

Error Data Collection

Service Processor BIST

System Chip Initialization

BIST/POST errors and status

Isolation to Field Replaceable

Unit (FRU) on failure

Configuration

CPU Complex validation

VPD Collection

System Management

Reset and Reboot on System

Firmware failure

Reboot on system failure

Local User Function

User Interface

Local async console

Text based menus with NLS

Operator Panel messages

Power On/Off

Configurable Reboot Policy

VPD

Power and Miscellaneous

Status and Data Access

Error data (SP)

Error data (system)

Passwords

Phone numbers

Service Processor Setup

Utilities

Language (NLS) selection

Call-In/Call-Out enable/disable

System Name

Modem Configuration

Remote User Functions

Call-Out (Call Home)

Reporting

OS termination

Boot failure

Surveillance failure

Checkstop

Machine check

Identify system by name

Power-on through ring-indicate

Password/security check

Console mirroring

Call-In

Chapter 3. Using the Service Processor 61

System Power-On Methods

This section discusses the following system power-on methods:

Ÿ Power-on Switch

Ÿ Service Processor Menus

Privileged users can power-on the system by selecting the System Control

Power Menu option from the main menu and then selecting the Power-on

System option from the system power control menu. General users should select

Power-on System on the general user menu.

Ÿ Remote Power-on via Ring-Indicate Signal

The server automatically powers on when it detects a "ring indicate" signal from

a modem attached to serial port 1 (S1) or serial port 2 (S2).

A remote user can call the server to activate ring detection by the modem.

Listen for a few more rings than the threshold number for starting the system.

The system powers on without answering the call.

Ÿ Unattended start mode - refer to Enable/Disable Unattended Start Mode on

page 39.

The Service Processor can be enabled to recover from the loss of ac power (see

Enable/Disable Unattended Power-On Mode in the SYSTEM POWER CONTROL

MENU). When ac power is restored, the system returns to the then current

power state at the time ac loss occurred. For example, if the system was

powered-on when ac loss occurred, it reboots/restarts when power is restored. If

the system was powered-off when ac loss occurred, it remains off when power is

restored.

62 RS/6000 Enterprise Server Model H80 Series User's Guide

Ÿ Timed power-on - refer to the shutdown -t command on servers using AIX.

Working in conjunction with AIX, the Service Processor in your server can

operate a timer, much like the wake-up timer on your clock radio. You can set

the timer so that your server powers on at a certain time after shutting down.

The timer is battery-operated, so power interruptions that occur while the server

is off do not affect its accuracy. Refer to the AIX shutdown -t command for

details on setting the timer.

Note: If an ac power loss is in progress when the Timed Power-On attempt

occurs, the server is not able to power on when ac power is restored.

Ÿ Follow-up to a Failed Boot Attempt

The service processor initiates a power-on sequence if a failed boot attempt is

detected (due to a hardware or software failure).

Ÿ Fast/Slow Boot (IPL) Capabilities

Using the service processor menus, you can select the IPL type, mode, and

speed of your boot capabilities.

Attention: Selecting fast IPL results in several diagnostic tests being skipped

and a shorter memory test being run.

Chapter 3. Using the Service Processor 63

Service Processor Reboot/Restart Recovery

Reboot describes bringing the system hardware back up; for example, from a system

reset or power-on. The boot process ends when control passes to the operating

system process.

Restart describes activating the operating system after the system hardware is

reinitialized. Restart must follow a successful reboot.

Boot (IPL) Speed

When the server enters reboot recovery, slow IPL is automatically started, which

gives the POST an opportunity to locate and report any problems that may otherwise

be untested.

Failure During Boot Process

During the boot process, either initially after system power-on or upon reboot after a

system failure, the service processor monitors the boot progress. If progress stops,

the service processor can reinitiate the boot process (reboot) if enabled to do so.

The service processor can re-attempt this process according to the number of retries

selected in the Reboot/Restart Policy Setup Menu.

Failure During Normal System Operation

When the boot process completes and control transfers to the operating system

(OS), the service processor can monitor operating system activity (see the Set

Surveillance Parameters option in the SERVICE PROCESSOR SETUP MENU). If

OS activity stops due to a hardware- or software-induced failure, the service

processor can initiate a reboot/restart process based on the settings in the Service

Processor Reboot/Restart Policy Setup Menu and the OS automatic restart settings

(see the operating system documentation).

If you are using the AIX operating system, the menu item under SMIT for setting the

restart policy is Automatically Reboot After Crash (True/False). The default is False.

When the setting is True, and if the service processor parameter "Use OS-Defined

Restart Policy" is Yes (the default), Service Processor takes over for AIX to

reboot/restart after a hardware or surveillance failure.

64 RS/6000 Enterprise Server Model H80 Series User's Guide

Service Processor Reboot/Restart Policy Controls

The operating system's automatic restart policy (see operating system

documentation) indicates the operating system response to a system crash. The

service processor can be instructed to refer to that policy by the Use OS-Defined

Restart Policy setup menu.

If the operating system has no automatic restart policy, or if it is disabled, then the

service processor-restart policy can be controlled from the service processor menus.

Use the Enable Supplemental Restart Policy selection.

Use OS-Defined restart policy - The default setting is Yes. This causes the service

processor to refer to the OS Automatic Restart Policy setting and take action (the

same action the operating system would take if it could have responded to the

problem causing the restart).

When this setting is No, or if the operating system did not set a policy, the service

processor refers to Enable supplemental restart policy for its action.

Enable supplemental restart policy - The default setting is No. If set to Yes, the

service processor restarts the server when the operating system loses control and

either:

The Use OS-Defined restart policy is set to No.

The Use OS-Defined restart policy is set to Yes and the operating system has

no automatic restart policy.

Refer to “Service Processor Reboot/Restart Recovery” on page 64.

Chapter 3. Using the Service Processor 65

The following table describes the relationship among the operating system and

service processor restart controls:

OS Automatic

reboot/restart

after crash setting

Service processor

to use OS-Defined

restart policy?

Service Processor

Enable

supplemental restart

policy?

System response

None

False²

True

Yes¹

No¹

Yes

No¹

Yes

No¹

Yes

No¹

Yes

No¹

Yes

No¹

Yes

Restarts

Yes¹

True

Yes¹

Restarts

Service processor default

AIX default

66 RS/6000 Enterprise Server Model H80 Series User's Guide

System Firmware Updates

This section describes the methods of reprogramming the system firmware. All types

of firmware that can be reprogrammed are updated at the same time. They are as

follows:

Ÿ System Power Control Network programming

Ÿ Service Processor programming

Ÿ IPL programming

Ÿ Run-time Abstraction Services

Three user-initiated processes can be used to update the firmware in the system:

Ÿ Service Processor menu

Ÿ Service Aids (available in AIX)

Ÿ AIX command line

A fourth method, called recovery mode, is initiated automatically by the service

processor if the service processor programming has been corrupted. This method is

described later in this section.

Determining the Level of Firmware on the System

Note: This information may be superseded by the information that is available on

the RS/6000 Support Web site shown below. Always check the Web site for the

latest images and instructions for checking the firmware level.

The Web address is: http://www.rs6ððð.ibm.com/support/micro

The firmware level is denoted by XXYYMMDD, where XX = model designation, YY =

year, MM = month, and DD = day of the release.

The firmware level is displayed in two places on the system:

Ÿ On the AIX command line, enter lscfg -vp]grep ROM. The last line displayed is

the firmware level of the system.

Ÿ At the top of the Service Processor main menu.

Update Diskette Images and Instructions

Update diskette images and instructions are available from the RS/6000 Support

Web site. The Web address is: http://www.rs6ððð.ibm.com/support/micro

Chapter 3. Using the Service Processor 67

It is strongly recommended that you create a set of firmware update diskettes from

the RS/6000 Support Web site as soon as possible after a system is installed. As

noted below, the diskette images can be downloaded to any personal computer or

RS/6000 with Internet access. This method is the only way to acquire a set of

firmware update diskettes; they cannot be created using the Service Processor

menus or using AIX.

Retain and store the latest firmware diskettes each time the firmware gets updated in

the event that the firmware gets corrupted and must be reloaded.

Download the detailed instructions, as well as the latest flash images, from this Web

site. Before doing a system firmware update, check the Web site for the latest code

and images. Do not attempt a firmware update if you are unsure of the image you

have, or of the procedure required for the update.

The images are available on the Web site in either DOS format or AIX (backup)

format:

Ÿ If downloading to a PC, download the DOS image and follow the instructions.

The diskettes that are created will be in AIX (backup) format.

Ÿ If downloading to an RS/6000, follow the instructions to create an image on disk

drives or on diskettes.

Updating System Firmware From the Service Processor Menus

The service processor menus are available while the system is powered off. As a

privileged user, from the service processor main menu, select Service Processor

Setup, then select Reprogram Flash EPROM Menu. The update process requests

update diskettes as needed.

Updating System Firmware from the AIX Service Aids

Note: This service aid is supported only in On-Line Diagnostics.

Refer to the detailed instructions that are provided on the Web site with the latest

image.

68 RS/6000 Enterprise Server Model H80 Series User's Guide

Updating System Firmware from the AIX Command Line

Refer to the detailed instructions that are provided on the Web site with the latest

image.

Note: The update process can take up to sixty minutes, and the system will always

reboot itself during the update process.

Recovery Mode

If the service processor detects that its programming has been corrupted when it is

powering up to standby mode, it will enter recovery mode. In recovery mode, it will

ask for the firmware update diskettes by putting eight-digit codes on the operator

panel.

The eight-digit codes are as follows:

Code

Action

A1FD 0000

A1FD 0001

A1FD 0002

A1FD 0003

System firmware has been corrupted and must be reflashed.

Insert update diskette 1.

Insert update diskette 2.

Insert update diskette 3.

Notes:

1. If the wrong diskette is inserted at any time, or if the diskette is left in the drive

after it has been read, B1FD ðð1F is displayed, indicating that the wrong diskette

is in the drive.

2. If B1FD ðð1A is displayed at any time during the process, the service processor

must be reset by removing and reconnecting ac power.

After the update process is complete, the service processor resets itself and goes

through a complete reboot.

Chapter 3. Using the Service Processor 69

Configuring and Deconfiguring Processors or Memory

All failures that crash the system with a machine check or check stop, even if

intermittent, are reported as a diagnostic callout for service repair. To prevent the

recurrence of intermittent problems and improve the availability of the system until a

scheduled maintenance window, processors and memory modules with a failure

history are marked "bad" to prevent their being configured on subsequent boots.

A processor or memory module is marked "bad" under the following circumstances:

Ÿ A processor or memory module fails built-in self test (BIST) or power-on self test

(POST) testing during boot (as determined by the Service Processor).

Ÿ A processor or memory module causes a machine check or check stop during

runtime, and the failure can be isolated specifically to that processor or memory

module (as determined by the processor runtime diagnostics in the Service

Processor).

Ÿ A processor or memory module reaches a threshold of recovered failures that

results in a predictive callout (as determined by the processor runtime

diagnostics in the Service Processor).

During boot time, the Service Processor does not configure processors or memory

modules that are marked "bad," much in the same way that it would deconfigure

them for BIST/POST failures.

If a processor is deconfigured, the processor remains offline for subsequent reboots

until the faulty processor is replaced. The Repeat Gard function also provides the

users with the option of manually deconfiguring a processor, or re-enabling a

previously deconfigured processor. For information on how to configure or

deconfigure a processor, see the Processor Configuration/Deconfiguration Menu on

page 46.

You can enable or disable CPU Repeat Gard or Memory Repeat Gard using the

Processor Configuration/Deconfiguration Menu, which is a submenu under the

System Information Menu.

Run-Time CPU Deconfiguration (CPU Gard)

L1 instruction cache recoverable errors, L1 data cache correctable errors, and L2

cache correctable errors are monitored by the processor runtime diagnostics (PRD)

code running in the Service Processor. When a predefined error threshold is met, an

error log with warning severity and threshold exceeded status is returned to AIX. At

the same time, PRD marks the CPU for deconfiguration at the next boot. AIX will

70 RS/6000 Enterprise Server Model H80 Series User's Guide

attempt to migrate all resources associated with that processor to another processor

and then stop the defective processor.

Run-Time Memory Page Deconfiguration (Memory Gard)

Correctable errors in system memory are monitored and tracked. When a predefined

error threshold is met, an error log with warning severity is returned to AIX. A

memory page will be deallocated by AIX.

Service Processor System Monitoring - Surveillance

Surveillance is a function in which the service processor monitors the system, and

the system monitors the service processor. This monitoring is accomplished by

periodic samplings called heartbeats.

Surveillance is available during two phases:

Ÿ System firmware bringup (automatic)

Ÿ Operating system runtime (optional)

System Firmware Surveillance

System firmware surveillance is automatically enabled during system power-on. It

cannot be disabled by the user.

If the service processor detects no heartbeats during system IPL (for 7 minutes), it

cycles the system power to attempt a reboot. The maximum number of retries is set

from the service processor menus. If the fail condition persists, the service

processor leaves the machine powered on, logs an error, and displays menus to the

user. If Call-out is enabled, the service processor calls to report the failure and

displays the operating-system surveillance failure code on the operator panel.

Chapter 3. Using the Service Processor 71

Operating System Surveillance

Operating system surveillance provides the service processor with a means to detect

hang conditions, as well as hardware or software failures, while the operating system

is running. It also provides the operating system with a means to detect a service

processor failure caused by the lack of a return heartbeat.

Operating system surveillance is not enabled by default, allowing you to run

operating systems that do not support this service processor option.

You can also use Service Processor Menus and Service Processor Service Aids to

enable or disable operating system surveillance.

For operating system surveillance to work correctly, you must set three parameters:

Ÿ Surveillance enable/disable

Ÿ Surveillance interval

The maximum time the service processor should wait for a heartbeat from the

operating system before timeout.

Ÿ Surveillance delay

The length of time to wait from the time the operating system is started to when

the first heartbeat is expected.

Surveillance does not take effect until the next time the operating system is started

after the parameters have been set.

If desired, you can initiate surveillance mode immediately from Service Aids. In

addition to the three options above, a fourth option allows you to select immediate

surveillance, and rebooting of the system is not necessarily required.

If operating system surveillance is enabled (and system firmware has passed control

to the operating system), and the service processor does not detect any heartbeats

from the operating system, the service processor assumes the system is hung and

takes action according to the reboot/restart policy settings. See “Service Processor

Reboot/Restart Recovery” on page 64.

If surveillance is selected from the service processor menus which are only available

at bootup, then surveillance is enabled by default as soon as the system boots.

From Service Aids, the selection is optional.

72 RS/6000 Enterprise Server Model H80 Series User's Guide

Call-Out (Call-Home)

The service processor can call out (Call-Home) when it detects one of the following

conditions:

Ÿ System firmware surveillance failure

Ÿ Operating system surveillance failure (if supported by operating system)

Ÿ Restarts

Ÿ Critical hardware failure

Ÿ Abnormal operating system termination

To enable the call-out feature, do the following:

1. Connect a modem to any serial port.

2. Set up the following using the Service Processor Menus or Diagnostic Service

Aids:

Ÿ Enable call-out for the serial port where the modem is connected.

Ÿ Enter the modem configuration file name.

Ÿ Set up site-specific parameters (phone numbers for call-out, call-out policy,

number of call-out retries, and so on).

3. To call out before restart, set Call-out before restart to ENABLED from the

Reboot/Restart Policy Setup menu.

Note: Some modems, such as IBM 7857-017, are not designed for the paging

function. Although they can be used for paging, they will return an error

message when they do not get the expected response from another modem.

Therefore, even though the paging was successful, the error message will

cause the Service Processor to retry, continuing to place pager calls for the

number of retries specified in the Call-Out Policy Setup Menu. These retries

result in redundant pages.

Chapter 3. Using the Service Processor 73

Console Mirroring

Console mirroring allows a user on one serial port to monitor the service processor

activities on another serial port. This can be done on locally attached ASCII terminals

or terminals remotely attached through modems. Console mirroring is supported on

any combination of locally or remotely attached monitors.

The serial port from which console mirroring is enabled is called the primary port.

The mirror port is determined when keyboard input is detected from one of the other

two serial ports. From this point forward, the service processor sends information to

the active port and the mirror port only. Console mirroring ends when the service

processor releases control of the serial ports to the system firmware.

Console mirroring is supported on serial port 1 (S1), serial port 2 (S2), and serial port

3 (S3). Remote attachment through modem is supported on serial port 1 (S1) and

serial port 2(S2).

System Configuration

The following describes the configuration for console mirroring:

Ÿ Service Processor

Ÿ Modem connected to one serial port and enabled for incoming calls

Ÿ Local ASCII terminal connected to the other serial port. This local terminal can

be connected directly to your server or connected through another modem.

There are two scenarios in which console mirroring can be started:

Ÿ Remote session first, then local session added:

1. Remote session already in progress.

2. Remote user uses service processor menus to enable console mirroring,

allowing both consoles to be active.

Ÿ Local session first, then remote session added:

1. Local session is already in progress.

2. The service processor receives a call from the remote user.

3. The local user selects the option to enable console mirroring. The service

processor immediately begins mirroring service processor menus.

74 RS/6000 Enterprise Server Model H80 Series User's Guide

Service Processor Error Logs

The service processor error logs, an example of which is shown below, contain error

conditions detected by the service processor.

Error Log

1. 11/3ð/99

B1ðð4999

19:41:56 Service Processor Firmware Failure

Enter error number for more details.

Press Return to continue, or 'x' to return to menu.

Press "C" to clear error log, any other key to continue. >

Note: The time stamp in this error log is Coordinated Universal Time (CUT), which

is also referred to as Greenwich Mean Time (GMT). AIX error logs have additional

information available and can time stamp with local time.

Entering an error number provides nine words of system reference code (SRC) data;

an example screen is shown below.

Detail:

SRC

6ðð5

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

word11:B1ðð4999

word14:ðððððððð

word17:B1ðð4AAA

word12:ð11ððð5D

word15:ðððð1111

word18:ð114ðð5D

word13:ðððððððð

word16:ððððð ððð

word19:A4F1E9ð9

B1ðð4999

Press Return to continue, or 'x' to return to menu.

If Return is pressed, the contents of NVRAM will be dumped 320 bytes at a time,

starting at address 0000.

Chapter 3. Using the Service Processor 75

System POST Errors

If POST (Power-On Self-Test) errors occur during system start, the Read System

POST Error log, when used with the diagnostics, helps isolate faults.

Read System POST Errors

Version : 1

Severity : 2

Disposition : ð

Initiator : ð

Event being reported : ð

Extended Error Log Data:

c2 ðð 84 ð9 2ð ð9 ð6 ðð

19 97 ð9 ð3 ðð ðð 49 42

4d 2c 73 7ð ðð ðð ðð ðð

ðð ðð 2b að ðð 13 ðð ð1

ðð ðð ðð ðð ðð ðð ðð ðð

49 42 4d ðð 55 3ð 2e 31

2d 5ð 31 2d 58 31 ðð

(Press Return to Continue)

76 RS/6000 Enterprise Server Model H80 Series User's Guide

LCD Progress Indicator Log

The following is an example of the LCD progress indicator log. It shows the types of

entries that may appear in the log, and is for example purposes only.

The progress indicator codes are listed from top (latest) to bottom (oldest).

LCD Progress Indicator Log

BoFF

ð539..17

ð538..17

ð539..17

ð538..17

ð539..17

ð581

ð538..17

ð539..12

ð538..12

ð539..

ð821..ð1-K1-ðð

ð539..

ð728..ð1-R1-ðð-ðð

ð539..

ð664..4ð-6ð-ðð-1,ð

ð539..

ð777..Uð.2-P1-I14/E1

ð539..

ð742..Uð.2-P1-I12/E1

ð539..

ð776..Uð.2-P1-I1ð/T1

E139

E1FB

E139

E183

Press Return to continue, or 'x' to return to menu. >

EAA1..Uð.1-P1-I14

E172..Uð.1-P1

E172..Uð.1-P1-I14

E172..Uð.1-P1

94BB

91ð9

938ð

91ð8

91ð7

91ð6

91ð5

9118

91ð4

91ð3

91ð2

9ðFD

Chapter 3. Using the Service Processor 77

Service Processor Operational Phases

This section provides a high-level flow of the phases of the Service Processor (SP).

SP Power Applied

Pre-Standby Phase

Standby Phase SP Menus Available

Bring-Up Phase SMS Menus Available

Runtime Phase AIX Login Prompt Available

Pre-Standby Phase: This phase is entered when the server is connected to a

power source. The server may or may not be fully powered on. This phase is exited

when the Power-On Self-Tests (POSTs) and configurations tasks are completed.

The Pre-Standby phase components are:

Ÿ Service Processor Initialization - Service Processor performs any necessary

hardware and software initializations.

Ÿ Service Processor POST - Service Processor conducts Power-On Self-Tests on

its various work and code areas.

Ÿ Service Processor Unattended Start Mode Checks - To assist fault recovery. If

unattended start mode is set, the Service Processor automatically reboots the

server. Service Processor does not wait for user input or power-on command,

but moves through the phase and into the Bring-Up Phase. Access SMS menus

or Service Processor menus to reset the unattended start mode.

78 RS/6000 Enterprise Server Model H80 Series User's Guide

Standby Phase: The standby phase can be reached in either of two ways:

Ÿ With the server off and power connected (the normal path), recognized by OK in

the LCD display.

Ÿ With the server on after an operating system fault, recognized by an 8-digit code

in the LCD display.

In the Standby phase, the SP takes care of some automatic duties and is available

for menus operation. The SP remains in the standby phase until a power-on request

is detected.

The Standby phase components are as follows:

Ÿ Modem Configuration

Service Processor configures the modem (if installed) so that incoming calls can

be received, or outgoing calls can be placed.

Ÿ Dial In

Monitor incoming phone line to answer calls, prompt for a password, verify the

password, and remotely display the standby menu. The remote session can be

mirrored on the local ASCII console if the server is so equipped and the user

enables this function.

Ÿ Menus

The Service Processor menus are password-protected. Before you can access

them, you need either General User (Power-On Password or POP) or Privileged

User (Privileged Access Password or PAP).

Bring-Up Phase: This phase is entered upon power-on, and exited upon loading

of the operating system.

The bring-up phase components are as follows:

Ÿ Retry Request Check

The Service Processor checks to see if the previous boot attempt failed. If the

specified number of failures are detected, the SP displays an error code and

places an outgoing call to notify an external party if the user has enabled this

option.

Ÿ Dial Out

The Service Processor can dial a preprogrammed telephone number in the event

of an IPL failure. The Service Processor issues an error report with the last

reported IPL status indicated and any other available error information.

Chapter 3. Using the Service Processor 79

Ÿ Update Operator Panel

The Service Processor displays Operator Panel data on the ASCII terminal if a

remote connection is active.

Ÿ Environmental Monitoring

The Service Processor provides expanded error recording and reporting.

Ÿ System Firmware Surveillance (Heartbeat Monitoring)

The SP monitors and times the interval between system firmware heartbeats.

Ÿ Responding to System Processor Commands

The SP responds to any command issued by the system processor.

Runtime Phase: This phase includes the tasks that the SP performs during

steady-state execution of the operating system.

Ÿ Environmental Monitoring

The SP monitors voltages, temperatures, and fan speeds (on some servers).

Ÿ Responding to System Processor Commands

The SP responds to any command issued by the system processor.

Ÿ Run-Time Surveillance (Heartbeat Monitoring)

If the device driver is installed and surveillance enabled, the Service Processor

monitors the system heartbeat. If the heartbeat times out, the Service Processor

places an outgoing call. This is different from the bring-up phase scenario,

where the specified number of reboot attempts are made before placing an

outgoing call.

80 RS/6000 Enterprise Server Model H80 Series User's Guide

Chapter 4. Using System Management Services

Use the System Management Services menus to view information about your system

and to perform tasks such as setting a password, changing the boot list, and setting

the network parameters.

The text-based Open Firmware command line (OK prompt), which is available from

the System Management Services Utilities menu, allows you to configure certain

adapters.

To start the System Management Services, do the following:

1. Turn on or restart the system.

2. Watch for the banner screen to appear on the display. If an ASCII terminal is

being used, the banner screen will be lines of text in the form of (RS/6000

RS/6000 RS/6000 ....). If a color monitor is attached to a graphics adapter and a

keyboard is connected to the primary I/O drawer, the banner screen will be a

graphical logo.

3. After the banner screen is displayed, the POST indicator words, memory,

keyboard, network, scsi and speaker appear across the bottom of the screen.

Press the numeric 1 key after the word keyboard appears, and before the last

word speaker appears.

For more information on the POST indicator words, refer to “POST Indicators” on

page 6.

Note: The System Management Services can also be started using the Service

Processor Boot Mode Menu. See "Boot Mode Menu" on page 43.

Chapter 4. Using System Management Services 81

After the System Management Services starts, the following screen displays:

Utilities

1 Password Utilities

2 Display Error Log

3 Remote Initial Program Load Setup

4 SCSI Utilities

5 Select Console

6 MultiBoot

7 Select Language

8 OK Prompt

.------.

|X=Exit|

------'

===>

82 RS/6000 Enterprise Server Model H80 Series User's Guide

Each option on the System Management Services Utilities menu is described in this

section.

Password Utilities

Entering this selection permits access to the options shown on the following screen:

Password Utilities

1 Set Privileged Access-Password

2 Remove Privileged-Access Password

3 Unattended Start Mode <ON>

.------.

|X=Exit|

------'

===>

Set Privileged-Access Password: The privileged-access password protects against

the unauthorized starting of the system programs. When this option is selected,

another screen displays that allows the setting of a password.

You can set the password from either the Service Processor or System Management

Services menus. After the password is set, both the Service Processor and System

Management Services automatically use the same password. The password is

limited to eight characters.

Remove Privileged-Access Password: If you previously had set a

privileged-access password and want to remove it, select Remove

Privileged-Access Password.

Unattended Start Mode <ON>: This selection is used to enable or disable

Unattended Start Mode. Use this option to instruct the Service Processor to restore

the power-state of the server after a temporary power failure, which is necessary on

servers that require automatic power-on after a power failure. The default setting is

ON.

Chapter 4. Using System Management Services 83

Display Error Log

A screen similar to the following displays when you select this option. You can view

or clear your system error log.

.--------------------------------------------------------.

Error Log

Date

Time

ErrorCode Location

| Entry 1. 99/ð6/3ð ð2:15:35 25a8ðð11

| Entry 2. 99/ð7/ð1 ð3:18:36 2ð3ððð26

U1.1-P1.1/Q1

--------------------------------------------------------'

.-----------------.

|C=Clear Error Log|

-----------------'

.-----------.

|X=Exit Log |

-----------'

Note: The time stamp in this error log is Coordinated Universal Time (CUT), which

is also referred to as Greenwich Mean Time (GMT). AIX error logs have more

information available and can time stamp with your local time.

84 RS/6000 Enterprise Server Model H80 Series User's Guide

Remote Initial Program Load Setup

This option allows you to enable and set up the remote startup capability of your

system. You must first specify the network parameters as shown in the following

screen:

Network Parameters

1. IP Parameters

2. Adapter Parameters

3. Ping

.------.

|X=Exit|

------'

===>

Note: Some applications may require that IP addresses contain leading zeroes for

numbers less than 100. For example, 129.132.4.20 may need to be entered as

129.132.004.020.

Chapter 4. Using System Management Services 85

IP Parameters: Select the IP Parameters option from the Network Parameters

menu to display a screen similar to the following:

IP Parameters

1. Client IP Address

2. Server IP Address

[9.3.146.162]

[9.3.146.171]

3. Gateway IP Address [ð.ð.ð.ð]

4. Subnet Mask

[255.255.255.ð]

.------.

|X=Exit|

------'

á^===>

To set an address using this menu, do the following:

1. Type the number of the selection (1, 2, 3, or 4).

2. Enter the address on the next screen.

Attention: If the client system and the server are on the same subnet, set the

gateway IP address to [0.0.0.0].

Adapter Parameters: Select the Adapter Parameters option from the Network

Parameters menu to view an adapter's hardware address, as well as configure

network adapters that require setup. A screen similar to the following displays when

you make this selection:

86 RS/6000 Enterprise Server Model H80 Series User's Guide

Adapter Parameters

Device

Slot

Hardware Address

1. Gigabit Ethernet

2. token-ring

3. ethernet

4. ethernet

5. token-ring

4: Uð.1-P1-I4/E1

5: Uð.1-P1-I5/T1

ððð4ac7cð135

ðð2ð357a91ð5

ðð6ð949d7ac5

ððð4ac5e692b

ððð4ac634e38

Integrated:Uð.1-P1/E1

2: Uð.2-P1-I2/E1

3: Uð.2-P1-I3/T1

.------.

|X=Exit|

------'

(PRESS ENTER AFTER MAKING A SELECTION) ===>

Select an adapter on this screen to display configuration menus for that adapter. If

ethernet is selected, you can set parameters that control how the ethernet adapter

communicates with the network. For example, the following screen shows the menu

for the ethernet adapter configuration:

1. Data Rate [Auto]

2. Full Duplex [No]

Chapter 4. Using System Management Services 87

Ping: Select Ping from the Network Parameters menu to test a connection to a

remote system unit. After selecting the Ping option, you must first choose an

adapter to communicate with the remote system.

Adapter Parameters

Device

Slot

Hardware Address

1. Gigabit Ethernet

2. token-ring

3. ethernet

4: Uð.1-P1-I4/E1

5: Uð.1-P1-I5/T1

ððð4ac7cð135

ðð2ð357a91ð5

ðð6ð949d7ac5

ððð4ac5e692b

ððð4ac634e38

Integrated:Uð.1-P1/E1

2: Uð.2-P1-I2/E1

4. ethernet

5. token-ring

3: Uð.2-P1-I3/T1

.------.

|X=Exit|

------'

(PRESS ENTER AFTER MAKING A SELECTION) ===>

After determining which adapter to use to ping the remote system, you must provide

the addresses needed to communicate with the remote system. Select the

appropriate device from the Ping menu to display a screen similar to the following:

PING IP Address

1. Client IP Address

2. Server IP Address

[9.3.146.162]

[9.3.146.171]

3. Gateway IP Address [ð.ð.ð.ð]

4. Subnet Mask

[ð.ð.ð.ð]

.---------.

|E=Execute|

---------'

.------.

|X=Exit|

------'

á^===>

88 RS/6000 Enterprise Server Model H80 Series User's Guide

SCSI Utilities

SCSI Utilities allow you to set delay times for the SCSI hard disk spin-up and to set

SCSI IDs for SCSI controllers installed in the system.

SCSI Utilities

1. Harddrive Spin Up Delay

2. Change SCSI Id

.--------.

| X=Exit |

--------'

á^===>

Using the Harddrive Spin Up Delay option allows you to change the spin up delay

time for SCSI hard disk drives attached to your system. Spin up delay values can be

entered manually, or you can use a default setting (two seconds). All values are

measured in seconds.

Attention: Setting the value lower than the default can prevent successful booting

because the system power handling capabilities might be exceeded. If the system

no longer boots after setting this value, access this utility again and increase the

value. It is also possible that adding disk drives can cause similar symptoms.

Changing this value changes the surge current requirements on the system. As you

increase the value, the surge current requirements on the system are decreased.

Select Console

Select this option to define which display is used by the system for system

management. If no console is selected, the console defaults to Serial Port 1.

Press ð to select this console

as the active console

Chapter 4. Using System Management Services 89

Multiboot

Multiboot allows you to select a method for booting the system.

Multiboot

1 Select Software

2 Software Default

3 Select Install Device

4 Select Boot Devices

5 OK Prompt

6 Multiboot Startup <OFF>

.------.

|X=Exit|

------'

===>

Select Software: If this option is supported by the operating system, the names

of the operating system installed are shown. This option might not be supported by

all operating systems.

If you are running AIX, and you receive the following message:

No Operating System Installed

this indicates that information in nonvolatile storage could have been lost, as would

happen if the battery had been removed. To re-create this value, run the bootlist

command under AIX with the appropriate parameters. See the bootlist command in

your AIX documentation.

Software Default: If this option is supported by the operating system, you can

select the default operating system to start the system. This option might not be

supported by all operating systems.

Select Install Device: Produces a list of devices, such as the CD-ROM, from

which the operating system may be installed. Select a device, and the system

searches that device for an operating system to install. If the device supported by the

operating system is that device, the name of the operating system displays.

90 RS/6000 Enterprise Server Model H80 Series User's Guide

Select Boot Devices: Select this option to view and change the custom boot list,

which is the sequence of devices read at startup time. The boot list can contain up

to five devices. The following is an example of this screen.

Select Boot Devices

1 Display Current Settings

2 Restore Default Settings

3 Configure 1st Boot Device

4 Configure 2nd Boot Device

5 Configure 3rd Boot Device

6 Configure 4th Boot Device

7 Configure 5th Boot Device

.------.

|X=Exit|

------'

====>

Display Current Settings

Lists the current order of devices in the boot list. The following is an example of this

screen.

Current Boot Sequence

1. Diskette

2. SCSI CD-ROM id=1 ( loc=Uð.1-P1/Z1 )

3. SCSI 91ðð MB Harddisk id=5 ( loc=Uð.1-P1/Z1 )

4. Ethernet ( loc=Uð.1-I4/E1 )

None

.------.

|X=Exit|

------'

===>

Chapter 4. Using System Management Services 91

Restore Default Settings

Restores the boot list to the following default sequence:

Ÿ Primary diskette drive

Ÿ CD-ROM drive

Ÿ Tape (if installed)

Ÿ Hard disk drive

Ÿ Network device

Selecting any of the Configure Boot Device options displays a screen similar to the

following.

Configure Nth Boot Device

Device

Number

Current

Position

Device

Name

Diskette

Ethernet ( loc=Uð.1-P1-I4/E1 )

Token-Ring ( loc=Uð.1-P1-I5/T1 )

SCSI CD-ROM id=1 ( loc=Uð.1-P1/Z1 )

SCSI 91ðð MB Harddisk id=5 ( loc=Uð.1-P1/Z1 )

.------.

|X=Exit|

------'

===>

OK Prompt: Provides access to the Open Firmware command prompt.

Multiboot Startup <OFF>: Toggles between off and on to select whether

Multiboot menu starts automatically on startup.

92 RS/6000 Enterprise Server Model H80 Series User's Guide

Select Language

Select this option to change the language used by the System Management Services

screens and the Service Processor menus.

Select Language

1. English

2. Francais

3. Deutsch

4. Italiano

5. Espanol

6. Svenska

===>

.------.

|X=Exit|

------'

Note: To correctly display languages other than English, your ASCII terminal must

support the ISO-8859 character set.

OK Prompt

This option provides access to the Open Firmware command prompt. Use the Open

Firmware command prompt to set up an adapter that is not configurable with the

System Management Services. Documentation supplied with an adapter may direct

you to use this option if it is needed. To exit from the Open Firmware command

prompt, type:

reset-all

or power off the system and reboot.

Exiting System Management Services

After you have finished using the System Management Services, type x (for exit) to

boot your system.

Chapter 4. Using System Management Services 93

94 RS/6000 Enterprise Server Model H80 Series User's Guide

Chapter 5. Using the Online and Standalone Diagnostics

The diagnostics consist of Online Diagnostics and Standalone diagnostics.

Online Diagnostics, when they are installed, reside with AIX in the file system. They

can be booted:

Ÿ in single user mode (referred to as service mode)

Ÿ run in maintenance mode (referred to as maintenance mode)

Ÿ run concurrently (referred to as concurrent mode) with other applications.

If the system is not booted, the Online Diagnostics have access to the AIX error log

and the AIX configuration data.

Standalone Diagnostics are packaged on removable media and must be booted

before they can be run. If booted, they have no access to the AIX error log or the

AIX configuration data.

Online and Standalone Diagnostics Operating Considerations

Note: When possible, run Online Diagnostics in service mode. Online Diagnostics

perform additional functions, compared to Standalone Diagnostics. Running Online

Diagnostics in service mode ensures that the error state of the system is captured in

NVRAM for your use in fixing the problem. The AIX error log and certain SMIT

functions are only available when diagnostics are run from the disk drive.

Consider the following items before using the diagnostics:

Ÿ When diagnostics are installed, the device support for some devices might not

get installed. If this is the case, that device does not appear in the diagnostic

test list when running disk-based diagnostics.

Ÿ Support for some TTY terminals is optionally installed. If you attach a TTY

terminal to a system to run diagnostics, it might not work correctly because the

AIX support for the terminal might not be installed.

Selecting a Console Display

When you run Standalone Diagnostics (and under some conditions, Online

Diagnostics), you must select the console display. The diagnostics can display

instructions on any graphical display and the terminal attached to the S1 serial port.

Chapter 5. Using the Online and Standalone Diagnostics 95

Identifying the Terminal Type to the Diagnostics

Note: This is a different task than selecting a console display.

When you run diagnostics, you must identify which type of terminal you are using. If

the terminal type is not known when the FUNCTION SELECTION menu is displayed,

the diagnostics do not allow you to continue until a terminal is selected from the

DEFINE TERMINAL option menu. Select lft for graphical displays.

Undefined Terminal Types

If you specify an undefined terminal type from the DEFINE TERMINAL option menu,

the menu prompts the user to enter a valid terminal type. The menu redisplays until

either a valid type is entered or you exit the DEFINE TERMINAL option.

Resetting the Terminal: If you enter a terminal type that is valid (according to

the DEFINE TERMINAL option menu) but is not the correct type for the ASCII

terminal being used, you may be unable to read the screen, use the function keys, or

use the Enter key. These difficulties can be bypassed by pressing Ctrl-C to reset the

terminal. The screen display which results from this reset depends on the mode in

which the system is being run:

Ÿ Online Normal or Maintenance Mode - The command prompt appears.

Ÿ Standalone Mode or Online Service Mode - The terminal type is reset to dumb,

the Diagnostic Operating Instruction panel displays, and you are required to go

through the DEFINE TERMINAL process again.

Running Online Diagnostics

Consider the following when you run the Online Diagnostics from a server or a disk:

Ÿ The diagnostics cannot be loaded and run from a disk until the AIX operating

system has been installed and configured. After the AIX operating system has

been installed, all three modes of diagnostics are available.

Ÿ The diagnostics cannot be loaded on a system (client) from a server if that

system is not set up to boot from a server over a network. When the system is

set up to boot from a server, the diagnostics are run in the same manner as they

are from disk.

Ÿ If the diagnostics are loaded from disk or a server, you must shut down the AIX

operating system before turning off the system unit to prevent possible damage

to disk data. This is done in one of two ways:

96 RS/6000 Enterprise Server Model H80 Series User's Guide

– If the diagnostics were loaded in standalone mode, press the F3 key until

DIAGNOSTIC OPERATING INSTRUCTIONS displays. Then press the F3 key once

again to shut down the AIX operating system.

– If the diagnostics were loaded in maintenance or concurrent mode, type the

shutdown -F command.

Ÿ Under some conditions, the system might stop, with instructions displayed on

attached displays and terminals. Follow the instructions to select a console

display.

Running Standalone Diagnostics

Consider the following when you run Standalone Diagnostics:

Ÿ The diagnostic CD must remain in the CD-ROM drive for the entire time that

diagnostics are running.

Ÿ The diagnostic CD cannot be ejected from the CD-ROM drive after the

diagnostics have loaded. The CD can only be ejected after the system has been

turned off and then turned on (standalone mode) or after the diagnostics program

has terminated (online concurrent mode).

Ÿ The CD-ROM drive from which diagnostics were loaded cannot be tested.

Ÿ The SCSI adapter (or circuitry) controlling the CD-ROM drive from which

diagnostics were loaded cannot be tested.

Running the Diagnostics from a TTY Terminal

Consider the following when you run diagnostics using a TTY-type terminal as the

console display:

Ÿ See the operator manual for your type of TTY terminal to find the key sequences

you need to respond to the diagnostics. For the 3151, refer to the 3151 ASCII

Display Station Guide to Operations, form number GA18-2633. For the 3164,

refer to the 3164 ASCII Color Display Station Description, form number

GA18-2617.

Ÿ When the diagnostics present information through the Serial 1 port to the ASCII

display, certain attributes are used. These attributes are set as if the diagnostics

were using a 3161 display terminal. The following tables list attributes for the

3161 ASCII Display Terminal and for two other ASCII display terminals

commonly used with the system.

Ÿ If you have a TTY terminal other than a 3151, 3161, or 3164 attached to the S1

serial port, your terminal may have different names for the attributes. Use the

attribute descriptions in the following tables to determine the settings for your

terminal.

Chapter 5. Using the Online and Standalone Diagnostics 97

Required Diagnostic Attributes

The following attributes are the required default settings for the diagnostics. Be sure

your terminal is set to these attributes.

Note: Set these attributes before the diagnostics are loaded.

General

Setup

Attributes

3151

/11/31/41

Settings

3151

/51/61

Settings

3161/

3164

Settings

Description

Machine mode

3151

3161

3164

The diagnostics are set to emulate

use of the 3161 ASCII Display

Terminal. If your terminal can

emulate a 5085, 3161, or 3164

terminal, use the attribute settings

in this table. Otherwise, refer to

your operator's manual, compare

the attribute setting descriptions in

this table with those of your

terminal, and set your attributes

accordingly.

Generated

Code Set

ASCII

Screen

Normal

24 x 80

Normal

24 x 80

Uses the EIA-232 interface

protocol.

Row

and

Uses the EIA-232 interface

protocol.

filemn

Scroll

Jump

Off

Jump

Off

Jump

Off

When the last character on the

bottom line is entered, the screen

moves down one line.

Auto LF

For the "On" setting, pressing the

Return key moves the cursor to

the first character position of the

next line. For the "Off" setting,

pressing the Return key moves the

cursor to the first character

position of the current line. The CR

and LF characters are generated

by the New line setting.

CRT saver

Off

The "10" setting causes the display

screen to go blank if there is no

activity for 10 minutes. When the

system unit sends data or a key is

pressed, the display screen

contents are displayed again.

98 RS/6000 Enterprise Server Model H80 Series User's Guide

General

Setup

Attributes

3151

/11/31/41

Settings

3151

/51/61

Settings

3161/

3164

Settings

Description

Line wrap

The cursor moves to the first

character position of the next line

in the page after it reaches the last

character position of the current

line in the page.

Forcing

insert

Off

Tab

Field

All

The column tab stops are ignored,

and the tab operation depends on

the field attribute character

positions.

Trace

Both inbound data and outbound

data to and from the main port can

be transferred to the auxiliary port

without disturbing communications

with the system unit when the

Trace key is pressed.

Chapter 5. Using the Online and Standalone Diagnostics 99

Additional Communication Attributes

The following communication attributes apply to the 3151, 3161, and 3164 terminals.

Communication

Setup

Attributes

3151

/11/31/41

Settings

3151

/51/61

Settings

3161/3164 Description

Settings

Operating mode

Echo

Data entered from the keyboard on

the terminal is sent to the system

unit for translation and then sent

back to the display screen.

Sometimes called conversational

mode.

Line speed

9600

bps

9600

bps

9600

bps

Uses the 9600 bps (bits per

second) line speed to

communicate with the system unit.

Word length

(bits)

Selects eight bits as a data word

length (byte).

Parity

Does not add a parity bit, and is

used together with the word length

attribute to form the 8-bit data

word (byte).

Stop bit

Places a bit after a data word

(byte).

Turnaround

character

Selects the carriage return (CR)

character as the line turnaround

character.

Interface

EIA-232

IPRTS

EIA-232

IPRTS

EIA-232

IPRTS

Uses the EIA-232 interface

protocol.

Line control

Uses the Permanent Request to

Send (IPRTS) signal to

communicate with system unit.

Break signal

(ms)

500

The terminal sends a Break Signal

to the system unit within 500 ms

after the Break key is pressed.

Send null suppress

Send null

Trailing null characters are not

sent to the system unit.

Trailing null characters are sent to

the system unit.

Response delay (ms)

100

The terminal waits for 100ms for

the system unit to respond.

100 RS/6000 Enterprise Server Model H80 Series User's Guide

Additional Keyboard Attributes

The following keyboard attributes are for the keyboard attached to the 3151, 3161,

and 3164 terminals.

Keyboard

Setup

Attributes

3151/11/

31/41

Settings

3151

/51/61

Settings

3161

/3164

Settings

Description

Enter

Return

New line

Return

New line

Return

New line

The Enter key functions as the

Return key.

Return

New line

The cursor moves to the next line

when the Return key is pressed.

The Return key generates the

carriage return (CR) and the line

feed (LF) characters. The line

turnaround occurs after the CR

and LF characters are generated.

Send

Page

The contents of the current page

are sent to the system unit when

the Send key is pressed.

Insert

character

Space

A blank character is inserted when

the Insert key is pressed.

Chapter 5. Using the Online and Standalone Diagnostics 101

Additional Printer Attributes

The following printer attributes are for a printer attached to the 3151, 3161, and 3164

terminals.

Printer

Setup

Attributes

3151/11/

31/41

Settings

3151

/51/61

Settings

3161

/3164

Settings

Description

Line speed

9600

Uses 19200 or 9600 bps (bits per

second) line speed to

communicate with the system unit.

Word

length

(bits)

Selects eight bits as a data word

length (byte).

Parity

Even

Stop bit

Places a bit after a data word

(byte).

Characters

Line end

ALL

CR-LF

Viewport

Off

Print EOL

Print null

Off

102 RS/6000 Enterprise Server Model H80 Series User's Guide

Online Diagnostics Modes of Operation

The Online Diagnostics can be run in the following three modes:

Ÿ Service Mode

Ÿ Concurrent Mode

Ÿ Maintenance Mode

Service Mode

Service mode provides the most complete checkout of the system resources. This

mode also requires that no other programs be running on the system. All system

resources, except the SCSI adapter and the disk drives used for paging, can be

tested. However, note that the memory and processor are only tested during POST,

and the results of the POST tests are reported by diagnostics.

Error-log analysis is done in service mode when you select the Problem

Determination option on the DIAGNOSTIC MODE SELECTION menu.

Running the Online Diagnostics in Service Mode

To run Online Diagnostics in service mode, use the following steps:

1. Ask the system operator to stop all programs, including the AIX operating

system.

2. Turn off the power.

3. Remove all tapes, diskettes, and CD-ROMs.

4. Turn on the power.

a. When the Keyboard indicator appears, press the numeric 6 key on the

keyboard to indicate that diagnostics are to be loaded.

b. Enter any requested passwords.

c. Follow any instructions to select a console.

5. After the diagnostic controller loads, DIAGNOSTIC OPERATING

INSTRUCTIONS appear on the console display.

6. Follow the displayed instructions to test the desired resources.

7. When testing is complete, use the F3 key to return to the DIAGNOSTIC

OPERATING INSTRUCTIONS.

8. Press the F3 key (from a defined terminal) or press 99 (for an undefined

terminal) to shut down the diagnostics before turning off the system unit.

Chapter 5. Using the Online and Standalone Diagnostics 103

Note: Pressing the F3 key (from a defined terminal) produces a Confirm Exit menu

which offers two options: continuing with the shutdown by pressing the F3

key; or returning to diagnostics by pressing Enter.

For undefined terminals, pressing 99 produces a full-screen menu which

offers two options: continuing with the shutdown by pressing 99 and then

Enter; or returning to diagnostics by pressing Enter.

Concurrent Mode

Use concurrent mode to run Online Diagnostics on some of the system resources

while the system is running normal activity.

Because the system is running in normal operation, the following resources cannot

be tested in concurrent mode:

Ÿ SCSI adapters connected to paging devices

Ÿ Disk drive used for paging

Ÿ Some display adapters and graphics related devices

Ÿ Memory (tested during POST)

Ÿ Processor (tested during POST)

Three levels of testing exist in concurrent mode:

Ÿ The share-test level tests a resource while the resource is being shared by

programs running in the normal operation. This testing is mostly limited to normal

commands that test for the presence of a device or adapter.

Ÿ The sub-test level tests a portion of a resource while the remaining part of the

resource is being used in normal operation. For example, this test could test one

port of a multiport device while the other ports are being used in normal

operation.

Ÿ The full-test level requires the device not be assigned to or used by any other

operation. This level of testing on a disk drive might require the use of the

varyoff command. The diagnostics display menus to allow you to vary off the

needed resource.

Error-log analysis is done in concurrent mode when you select the Problem

Determination option on the DIAGNOSTIC MODE SELECTION menu.

To run the Online Diagnostics in concurrent mode, you must be logged on to the AIX

operating system and have proper authority to issue the commands (if help is

needed, see the system operator).

104 RS/6000 Enterprise Server Model H80 Series User's Guide

The diag command loads the diagnostic controller and displays the Online

Diagnostic menus.

Running the Online Diagnostics in Concurrent Mode

To run Online Diagnostics in concurrent mode, use the following steps:

1. Log on to the AIX operating system as root or superuser (su).

2. Enter the diag command.

3. When the DIAGNOSTIC OPERATING INSTRUCTIONS display, follow the

instructions to check out the desired resources.

4. When testing is complete, use the F3 key to return to the DIAGNOSTIC

OPERATING INSTRUCTIONS. Press the F3 key again to return to the AIX

operating system prompt. Be sure to vary on any resource you had varied to off.

5. Press the Ctrl-D key sequence to log off from root or superuser (su).

Maintenance Mode

Maintenance mode runs the Online Diagnostics using the customer's version of the

AIX operating system. This mode requires that all activity on the AIX operating

system be stopped so the Online Diagnostics have most of the resources available

to check. All of the system resources except the SCSI adapters, memory, processor,

and the disk drive used for paging can be checked.

Error log analysis is done in maintenance mode when you select the Problem

Determination option on the DIAGNOSTIC MODE SELECTION menu.

Use the shutdown -m command to stop all activity on the AIX operating system and

put the AIX operating system into maintenance mode. The diag command is then

used to invoke the diagnostic controller so you can run the diagnostics. After the

diagnostic controller is loaded, follow the normal diagnostic instructions.

Running the Online Diagnostics in Maintenance Mode

To run the Online Diagnostics in maintenance mode, you must be logged on to the

customer's version of the AIX operating system as root or superuser (su). Use the

following steps to run the Online Diagnostics in maintenance mode:

1. Stop all programs except the AIX operating system (if help is needed, see the

system operator).

2. Log on to the AIX operating system as root or superuser (su).

3. Enter the shutdown -m command.

Chapter 5. Using the Online and Standalone Diagnostics 105

4. When a message indicates the system is in maintenance mode, enter the diag

command.

Note: It might be necessary to set TERM type again.

5. When DIAGNOSTIC OPERATING INSTRUCTIONS screen displays, follow the

displayed instructions to check out the desired resources.

6. When testing is complete, use the F3 key to return to DIAGNOSTIC

OPERATING INSTRUCTIONS. Press the F3 key again to return to the AIX

operating system prompt.

7. Press Ctrl-D to log off from root or superuser.

Standalone Diagnostic Operation

Use Standalone Diagnostics to test the system when the Online Diagnostics are not

installed and as a method of testing the disk drives that cannot be tested by the

Online Diagnostics.

Note: No Error Log Analysis is done by the Standalone Diagnostics. The CD-ROM

drive and the SCSI controller that controls it cannot be tested by the

Standalone Diagnostics.

Running the Standalone Diagnostics

To run Standalone Diagnostics in service mode, use the following steps:

1. Verify with the system administrator and system users that the system unit may

be shut down. Then stop all programs including the AIX operating system. (Refer

to the AIX operating system documentation for shutdown command information.)

2. Remove all tapes, diskettes, and CD-ROMs.

3. Insert the Diagnostic CD into the CD-ROM drive.

4. Turn off the system unit.

5. Turn on the power.

a. After the Keyboard indicator appears, press the numeric 5 key on the

keyboard to indicate that diagnostics are to be loaded.

b. Enter any requested passwords.

c. Follow any instructions to select a console.

6. After the diagnostic controller loads, DIAGNOSTIC OPERATING

INSTRUCTIONS appear on the console display.

7. Follow the displayed instructions to test the desired resources.

106 RS/6000 Enterprise Server Model H80 Series User's Guide

8. When testing is complete, use the F3 key to return to the DIAGNOSTIC

OPERATING INSTRUCTIONS.

Chapter 5. Using the Online and Standalone Diagnostics 107

108 RS/6000 Enterprise Server Model H80 Series User's Guide

Chapter 6. Introducing Tasks and Service Aids

The AIX Diagnostic Package contains programs that are called Tasks. Tasks can be

thought of as performing a specific function on a resource; for example, running

diagnostics, or performing a service aid on a resource. This chapter describes the

Tasks available in AIX Diagnostics Version 4.2 and later.

Note: Many of these programs work on all system model architectures. Some

programs are only accessible from Online Diagnostics in Service or

Concurrent mode, while others might be accessible only from Standalone

Diagnostics. Still other programs may only be supported on a particular

system architecture, such as CHRP (Common Hardware Reference Platform).

To perform one of these tasks, use the Task Selection option from the FUNCTION

SELECTION menu.

After a task is selected, a resource menu may be presented showing all resources

supported by the task.

A fast path method is also available to perform a task by using the diag command

and the -T flag. By using the fast path, the user can bypass most of the introductory

menus to access a particular task. The user is presented with a list of resources

available to support the specified task. The fast path tasks are as follows:

Ÿ Certify – Certifies media

Ÿ Chkspares – Checks for the availability of spare sectors

Ÿ Download – Downloads microcode to an adapter or device

Ÿ Disp_mcode – Displays current level of microcode

Ÿ Format – Formats media

Ÿ Identify – Identifies the PCI RAID physical disks

Ÿ IdentifyRemove – Identifies and removes devices (Hot Plug)

To run these tasks directly from the command line, specify the resource and other

task-unique flags. Use the descriptions in this chapter to understand which flags are

needed for a given task.

Chapter 6. Introducing Tasks and Service Aids 109

Tasks

The following tasks are described in this chapter:

Ÿ Add Resource to Resource List

Ÿ AIX Shell Prompt

Ÿ Analyze Adapter Internal Log

Ÿ Backup and Restore Media

Ÿ Certify Media

Ÿ Change Hardware Vital Product Data

Ÿ Configure Dials and LPFKeys

Ÿ Configure Reboot Policy

Ÿ Configure Remote Maintenance Policy

Ÿ Configure Ring Indicate Power On Policy

Ÿ Configure Surveillance Policy

Ÿ Create Customized Configuration Diskette

Ÿ Delete Resource from Resource List

Ÿ Disk Maintenance

Ÿ Display Configuration and Resource List

Ÿ Display Firmware Device Node Information

Ÿ Display Hardware Error Report

Ÿ Display Hardware Vital Product Data

Ÿ Display Machine Check Error Log

Ÿ Display Microcode Level

Ÿ Display or Change Bootlist

Ÿ Display or Change Diagnostic Run Time Options

Ÿ Display Previous Diagnostic Results

Ÿ Display Resource Attributes

Ÿ Display Service Hints

Ÿ Display Software Product Data

Ÿ Display System Environmental Sensors

Ÿ Display Test Patterns

Ÿ Download Microcode

Ÿ Fibre Channel RAID Service Aids

Ÿ Flash SK-NET FDDI Firmware

Ÿ Format Media

Ÿ Generic Microcode Download

Ÿ Hot Plug Task

Ÿ Local Area Network Analyzer

Ÿ Log Repair Action

Ÿ Periodic Diagnostics

Ÿ PCI RAID Physical Disk Identify

Ÿ Process Supplemental Media

Ÿ Run Diagnostics

110 RS/6000 Enterprise Server Model H80 Series User's Guide

Ÿ Run Error Log Analysis

Ÿ Run Exercisers

Ÿ Save or Restore Hardware Management Policies

Ÿ SCSI Bus Analyzer

Ÿ SCSD Tape Drive Service Aid

Ÿ Spare Sector Availability

Ÿ SSA Service Aid

Ÿ Update Disk Based Diagnostics

Ÿ Update System or Service Processor Flash

Ÿ 7135 RAIDiant Array Service Aids

Ÿ 7318 Serial Communication Network Server

Chapter 6. Introducing Tasks and Service Aids 111

Add Resource to Resource List

Use this task to add resources back to the resource list.

Note: Only resources that were previously detected by the diagnostics and deleted

from the Diagnostic Test List are listed. If no resources are available to be

added, then none are listed.

AIX Shell Prompt

Note: Use this service aid in Online Service Mode only.

This service aid allows access to the AIX command line. To use this service aid, the

user must know the root password (when a root password has been established).

Note: Do not use this task to install code or to change the configuration of the

system. This task is intended to view files, configuration records, and data.

Using this service aid to change the system configuration or install code can

produce unexplained system problems after exiting the diagnostics.

Analyze Adapter Internal Log

The PCI RAID adapter has an internal log that logs information about the adapter

and the disk drives attached to the adapter. Whenever data is logged in the internal

log, the device driver copies the entries to the AIX system error log and clears the

internal log.

The Analyze Adapter Internal Log service aid analyzes these entries in the AIX

system error log. The service aid displays the errors and the associated service

actions. Entries that do not require any service actions are ignored.

Backup and Restore Media

This service aid allows verification of backup media and devices. It presents a menu

of tape and diskette devices available for testing and prompts for selecting the

desired device. It then presents a menu of available backup formats and prompts for

selecting the desired format. The supported formats are tar, backup, and cpio.

After the device and format are selected, the service aid backs up a known file to the

selected device, restores that file to /tmp, and compares the original file to the

restored file. The restored file remains in /tmp to allow for visual comparison. All

errors are reported.

112 RS/6000 Enterprise Server Model H80 Series User's Guide

Certify Media

This task allows the selection of diskette or hard files to be certified.

Hard files can be connected either to a SCSI adapter (non-RAID) or a PCI SCSI

RAID adapter. The usage and criteria for a hard file connected to a non-RAID SCSI

adapter are different from those for a hard file connected to a PCI SCSI RAID

adapter.

Ÿ Certify Diskette

This selection enables you to verify the data written on a diskette. When you

select this service aid, a menu asks you to select the type of diskette being

verified. The program then reads all of the ID and data fields on the diskette one

time and displays the total number of bad sectors found.

Ÿ Certify Hardfile Attached to a Non-RAID SCSI Adapter

This selection reads all of the ID and data fields. It checks for bad data and

counts all errors encountered. If the unrecovered data errors exceed the

threshold value, the hard file needs to be formatted and certified. If the

recovered data errors, as well as recovered and unrecovered equipment errors

exceed the threshold values, the disk needs to be replaced.

This task can be run directly from the AIX command line. See the following

command syntax:

diag -c -d deviceName -T "certify"

Ÿ Certify Hardfile attached to a PCI SCSI RAID Adapter

This selection is used to certify physical disks attached to a PCI SCSI RAID

adapter. Certify reads the entire disk and checks for recovered errors,

unrecovered errors, and reassigned errors. If these errors exceed the threshold

values, the user is prompted to replace the physical disk.

This task can be run directly from the AIX command line. See the following

command syntax:

diag -c -d RAID adapterName -T "certify {-l chID | -A}"

Flag

-I

-A

Description

Physical Disk channel/ID (example: 27)

All disks

Chapter 6. Introducing Tasks and Service Aids 113

Change Hardware Vital Product Data

Use this service aid to display the Display/Alter VPD Selection Menu. The menu lists

all resources installed on the system. When a resource is selected, a menu displays

that lists all the VPD for that resource.

Note: The user cannot alter the VPD for a specific resource unless it is not

machine-readable.

Configure Dials and LPF Keys

Note: The Dials and LPF Keys service aid is not supported in standalone mode

(CD-ROM and NIM) on systems with 32 MB or less memory. If you have

problems in standalone mode, use the hardfile-based diagnostics.

This service aid provides a tool for configuring and removing dials and LPF Keys to

the asynchronous serial ports.

Since version 4.1.3 a tty must be defined on the async port before the Dials and LPF

Keys can be configured on the port. Prior to version 4.2, the Dials and LPF Keys

could only be configured on the standard serial ports. In version 4.2 and later, the

Dials and LPF Keys can be configured on any async port.

This selection invokes the SMIT utility to allow Dials and LPF Keys configuration. A

tty must be in the available state on the async port before the Dials and LPF Keys

can be configured on the port. The task allows an async adapter to be configured,

then a tty port defined on the adapter. Dials and LPF Keys can then be defined on

the port.

Configure Reboot Policy

This service aid controls how the system tries to recover from a system crash.

Use this service aid to display and change the following settings for the Reboot

Policy.

Note: Because of system capability, some of the following settings might not be

displayed by this service aid.

Ÿ Maximum Number of Reboot Attempts

Enter a number that is 0 or greater.

Note: A value of 0 indicates 'do not attempt to reboot' to a crashed system.

114 RS/6000 Enterprise Server Model H80 Series User's Guide

This number is the maximum number of consecutive attempts to reboot the

system. The term reboot, in the context of this service aid, is used to describe

bringing system hardware back up from scratch; for example, from a system

reset or power-on.

When the reboot process completes successfully, the reboot attempts count is

reset to 0, and a restart begins. The term restart, in the context of this service

aid, is used to describe the operating system activation process. Restart always

follows a successful reboot.

When a restart fails, and a restart policy is enabled, the system attempts to

reboot for the maximum number of attempts.

Ÿ Use the O/S Defined Restart Policy (1=Yes, 0=No)

When 'Use the O/S Defined Restart Policy' is set to Yes, the system attempts to

reboot from a crash if the operating system has an enabled Defined Restart or

Reboot Policy.

When 'Use the O/S Defined Restart Policy' is set to No, or the operating system

restart policy is undefined, then the restart policy is determined by the

'Supplemental Restart Policy'.

Ÿ Enable Supplemental Restart Policy (1=Yes, 0=No)

The 'Supplemental Restart Policy', if enabled, is used when the O/S Defined

Restart Policy is undefined, or is set to False.

When surveillance detects operating system inactivity during restart, an enabled

'Supplemental Restart Policy' causes a system reset and the reboot process

begins.

Ÿ Call-Out Before Restart (on/off)

When enabled, Call-Out Before Restart allows the system to call out (on a serial

port that is enabled for call-out) when an operating system restart is initiated.

Such calls can be valuable if the number of these events becomes excessive,

thus signalling bigger problems.

Ÿ Enable Unattended Start Mode (1=Yes, 0=No)

When enabled, 'Unattended Start Mode' allows the system to recover from the

loss of ac power.

If the system was powered-on when the ac loss occurred, the system reboots

when power is restored. If the system was powered-off when the ac loss

occurred, the system remains off when power is restored.

You can access this service aid directly from the AIX command line, by typing:

/usr/lpp/diagnostics/bin/uspchrp -b

Chapter 6. Introducing Tasks and Service Aids 115

Configure Remote Maintenance Policy

The Remote Maintenance Policy includes modem configurations and phone numbers

to use for remote maintenance support.

Use this service aid to display and change the following settings for the Remote

Maintenance Policy.

Note: Because of system capability, some of the following settings might not be

displayed by this service aid.

Ÿ Configuration File for Modem on S1

Configuration File for Modem on S2

Enter the name of a modem configuration file to load on either serial port 1 (S1)

or serial port 2 (S2). The modem configuration files are located in the directory

/usr/share/modems. If a modem file is already loaded, it is indicated by Modem

file currently loaded.

Ÿ Modem file currently loaded on S1

Modem file currently loaded on S2

This is the name of the file that is currently loaded on serial port 1 or

serial port 2.

Note: These settings are only shown when a modem file is loaded for a serial

port.

Ÿ Call In Authorized on S1 (on/off)

Call In Authorized on S2 (on/off)

Call In allows the Service Processor to receive a call from a remote terminal.

Ÿ Call Out Authorized on S1 (on/off)

Call Out Authorized on S2 (on/off)

Call Out allows the Service Processor to place calls for maintenance.

Ÿ S1 Line Speed

S2 Line Speed

A list of line speeds is available by using List on the screen.

Ÿ Service Center Phone Number

This is the number of the service center computer. The service center usually

includes a computer that takes calls from systems with call-out capability. This

computer is referred to as "the catcher." The catcher expects messages in a

specific format to which the Service Processor conforms. For more information

about the format and catcher computers, refer to the README file in the AIX

116 RS/6000 Enterprise Server Model H80 Series User's Guide

/usr/samples/syscatch directory. Contact the service provider for the correct

telephone number to enter here.

Ÿ Customer Administrative Center Phone Number

This is the number of the System Administration Center computer (catcher) that

receives problem calls from systems. Contact the system administrator for the

correct telephone number to enter here.

Ÿ Digital Pager Phone Number In Event of Emergency

This is the number for a pager carried by someone who responds to problem

calls from your system.

Ÿ Customer Voice Phone Number

This is the number for a telephone near the system, or answered by someone

responsible for the system. This is the telephone number left on the pager for

callback.

Ÿ Customer System Phone Number

This is the number to which your system's modem is connected. The service or

administrative center representatives need this number to make direct contact

with your system for problem investigation. This is also referred to as the Call In

phone number.

Ÿ Customer Account Number

This number is available for service providers to use for record-keeping and

billing.

Ÿ Call Out Policy Numbers to call if failure

This is set to either first or all. If the call out policy is set to first, call-out stops at

the first successful call to one of the following numbers in the order listed:

1. Service Center

2. Customer Administrative Center

3. Pager

If Call Out Policy is set to all, call out attempts to call all of the following numbers

in the order listed:

1. Service Center

2. Customer Administrative Center

3. Pager

Ÿ Customer RETAIN Login ID

Customer RETAIN Login Password

These settings apply to the RETAIN service function.

Chapter 6. Introducing Tasks and Service Aids 117

Ÿ Remote Timeout, in seconds

Remote Latency, in seconds

These settings are functions of the service provider's catcher computer.

Ÿ Number of Retries While Busy

This is the number of times the system retrys calls that result in a busy signal.

Ÿ System Name (System Administrator Aid)

This is the name given to the system and is used when reporting problem

messages.

Note: Knowing the system name aids the support team in quickly identifying the

location, configuration, history, and so on of your system.

You can access this service aid directly from the AIX command line, by typing:

/usr/lpp/diagnostics/bin/uspchrp -m

Configure Ring Indicate Power-On Policy

This service aid allows the user to power-on a system by telephone from a remote

location. If the system is powered off, and Ring Indicate Power On is enabled, the

system powers on at a predetermined number of rings. If the system is already on,

no action is taken. In either case, the telephone call is not answered, and the caller

receives no feedback that the system has powered on.

Use this service aid to display and change the following settings for the Ring Indicate

Power-On Policy:

Note: Because of system capability, some of the following settings might not be

displayed by this service aid.

Ÿ Power On Via Ring Indicate (on/off)

Ÿ Number of Rings Before Power On

You can access this service aid directly from the AIX command line, by typing:

/usr/lpp/diagnostics/bin/uspchrp -r

Configure Surveillance Policy

This service aid monitors the system for hang conditions; that is, hardware or

software failures that cause operating system inactivity. When enabled, and

surveillance detects operating system inactivity, a call is placed to report the failure.

118 RS/6000 Enterprise Server Model H80 Series User's Guide

Use this service aid to display and change the following settings for the Surveillance

Policy.

Note: Because of system capability, some of the following settings might not be

displayed by this service aid:

Ÿ Surveillance (on/off)

Ÿ Surveillance Time Interval

This is the maximum time between heartbeats from the operating system.

Ÿ Surveillance Time Delay

This is the time to delay between when the operating system is in control and

when to begin operating system surveillance.

Ÿ Changes are to Take Effect Immediately

Set this to Yes if the changes made to the settings in this menu are to take place

immediately. Otherwise, the changes take effect beginning with the next system

boot.

You can access this service aid directly from the AIX command line, by typing:

/usr/lpp/diagnostics/bin/uspchrp -s

Create Customized Configuration Diskette

This selection invokes the Diagnostic Package Utility Service Aid, which allows the

user to create a standalone diagnostic package configuration diskette.

The Standalone Diagnostic Package Configuration Diskette allows the following to be

changed from the console:

Ÿ Default refresh rate for a low function terminal (LFT)

The refresh rate used by the standalone diagnostic package is 60Hz. If the

display's refresh rate is 77Hz, then set the refresh rate to 77.

Ÿ Different async terminal console

You can create a console configuration file that allows a terminal attached to any

RS232 or RS422 adapter to be selected as a console device. The default device

is an RS232 tty attached to the first standard serial port (S1).

Chapter 6. Introducing Tasks and Service Aids 119

Delete Resource from Resource List

Use this task to delete resources from the resource list.

Note: Only resources that were previously detected by the diagnostics and have not

been deleted from the Diagnostic Test List are listed. If no resources are available

to be deleted, then none are listed.

Disk Maintenance

This service aid provides the following functions:

Ÿ Disk to Disk Copy

Ÿ Display/Alter Sector

Disk to Disk Copy

Notes:

1. This service aid cannot be used to update to a different size drive. The service

aid only supports copying from a SCSI drive to another SCSI drive of similar

size.

2. Use the migratepv command when copying the contents to other disk drive

types. This command also works when copying SCSI disk drives or when

copying to a different size SCSI disk drive. Refer to System Management Guide:

Operating System and Devices for a procedure on migrating the contents of a

physical volume.

This publication is located on the AIX V4.3 Documentation CD. The

documentation information is made accessible by loading the documentation CD

onto the hard disk or by mounting the CD in the CD-ROM drive.

This selection allows you to recover data from an old drive when replacing it with a

new drive. The service aid recovers all Logical Volume Manager (LVM) software

reassigned blocks. To prevent corrupted data from being copied to the new drive,

the service aid stops if an unrecoverable read error is detected. To help prevent

possible problems with the new drive, the service aid stops if the number of bad

blocks being reassigned reaches a threshold.

To use this service aid, both the old and new disks must be installed in or attached

to the system with unique SCSI addresses. This requires that the new disk drive

SCSI address must be set to an address that is not currently in use and the drive be

installed in an empty location. If there are no empty locations, then one of the other

drives must be removed. When the copy is complete, only one drive can remain

120 RS/6000 Enterprise Server Model H80 Series User's Guide

installed. Either remove the target drive to return to the original configuration, or

perform the following procedure to complete the replacement of the old drive with the

new drive:

1. Remove both drives.

2. Set the SCSI address of the new drive to the SCSI address of the old drive.

3. Install the new drive in the old drive's location.

4. Install any other drives (that were removed) into their original location.

To prevent problems that can occur when running this service aid from disk, it is

suggested that this service aid be run, when possible, from the diagnostics that are

loaded from removable media.

Display/Alter Sector

This selection allows the user to display and alter information on a disk sector.

Note: Use caution when you use this service aid because inappropriate modification

to some disk sectors can result in total loss of all data on the disk.

Sectors are addressed by their decimal sector number. Data is displayed both in

hex and in ASCII. To prevent corrupted data from being accessed, the service aid

does not display information that cannot be read correctly.

Display Configuration and Resource List

If a device is not included in the Test List or if you think a Diagnostic Package for a

device is not loaded, check by using the Display Configuration and Resource List

task. If the device you want to test has a plus (+) sign or a minus (-) sign preceding

its name, the Diagnostic Package is loaded. If the device has an asterisk (*)

preceding its name, the Diagnostic Package for the device is not loaded or is not

available.

This service aid displays the item header only for all installed resources, no vital

product data (VPD) is displayed. Use this service aid when there is no need to see

the VPD.

Display Firmware Device Node Information

This task displays the firmware device node information that appears on CHRP

platforms. This task is intended to gather more information about individual or

particular devices on the system. The format of the output data may differ

depending on which level of the AIX operating system is installed.

Chapter 6. Introducing Tasks and Service Aids 121

Display Hardware Error Report

This service aid uses the errpt command to view the hardware error log.

The Display Error Summary and Display Error Detail selection provide the same type

of report as the errpt command. The Display Error Analysis Summary and Display

Error Analysis Detail selection provide additional analysis.

Display Hardware Vital Product Data

This service aid displays all installed resources, along with any VPD for those

resources. Use this service aid when you want to look at the VPD for a specific

resource.

Display Machine Check Error Log

Note: The Machine Check Error Log Service Aid is available only on Standalone

Diagnostics.

When a machine check occurs, information is collected and logged in an NVRAM

error log before the system unit shuts down. This information is logged in the AIX

error log and cleared from NVRAM when the system is rebooted from the hard disk,

LAN, or standalone media. When booting from Standalone Diagnostics, this service

aid converts the logged information into a readable format that can be used to isolate

the problem. When booting from the hard disk or LAN, the information can be

viewed from the AIX error log using the Hardware Error Report Service Aid. In either

case, the information is analyzed when the sysplanar0 diagnostics are running in

Problem Determination Mode.

Display Microcode Level

This service aid enables you to display the current level of microcode on an adapter

or device. See the following command syntax:

diag -c -d device_name -T "disp_mcode"

Display or Change Bootlist

This service aid allows the bootlist to be displayed, altered, or erased.

The system attempts to perform an IPL from the first device in the list. If the device

is not a valid IPL device or if the IPL fails, the system proceeds in turn to the other

devices in the list to attempt an IPL.

122 RS/6000 Enterprise Server Model H80 Series User's Guide

Display or Change Diagnostic Run-Time Options

The Display or Change Diagnostic Run-Time Options task allows the diagnostic

run-time options to be set.

Note: The run-time options are used only when selecting the Run Diagnostic task.

The run-time options are:

Ÿ Display Diagnostic Mode Selection Menus

This option allows the user to turn on or off displaying the DIAGNOSTIC MODE

SELECTION MENU (the default is on).

Ÿ Run Tests Multiple Times

This option allows the user to turn on or off running the diagnostic in loop mode

(the default is off).

Note: This option is only displayed when you run Online Diagnostics in Service

Mode.

Ÿ Include Advanced Diagnostics

This option allows the user to turn on or off including the Advanced Diagnostics

(the default is off).

Ÿ Include Error Log Analysis

This option allows the user to turn on or off including the Error Log Analysis

(ELA) (the default is off).

Ÿ Number of Days Used to Search Error Log

This option allows the user to select the number of days for which to search the

AIX error log for errors when running the Error Log Analysis. The default is

seven days, but it can be changed from one to sixty days.

Ÿ Display Progress Indicators

This option allows the user to turn on or off the progress indicators when running

the Diagnostic Applications. The progress indicators display the test that is

running in a popup box at the bottom of the screen (the default is on).

Ÿ Diagnostic Event Logging

This option allows the user to turn on or off logging information to the Diagnostic

Event Log (the default is on).

Ÿ Diagnostic Event Log File Size

Chapter 6. Introducing Tasks and Service Aids 123

This option allows the user to select the maximum size of the Diagnostic Event

Log. The default size for the Diagnostic Event Log is 100KB. The size can be

increased in 100KB increments to a maximum of 1MB.

Display Previous Diagnostic Results

Note: This service aid is not available when you load the diagnostics from a source

other than a hard disk drive or a network.

This service aid allows a service representative to display results from a previous

diagnostic session. When the Display Previous Diagnostic Results option is

selected, the user can view up to 25 no trouble found (NTF) and service request

number (SRN) results.

This service aid displays Diagnostic Event Log information. You can display the

Diagnostic Event Log in a short version or a long version. The Diagnostic Event Log

contains information about events logged by a diagnostic session.

This service aid displays the information in reverse chronological order. If more

information is available than can be displayed on one screen, use the Page Down

and Page Up keys to scroll through the information.

This information is not from the AIX operating system error log. This information is

stored in the /var/adm/ras directory.

You can run the command from the AIX command line by typing:

/usr/lpp/diagnostics/bin/diagrpt [[-o] | [-s mmddyy] | [-a] | [-r]]

Flag

Description

-o

Displays the last diagnostic results file stored in the

/etc/lpp/diagnostics/data directory.

-s mmddyy Displays all diagnostic result files logged since the date specified.

-a

-r

Displays the long version of the Diagnostic Event Log.

Displays the short version of the Diagnostic Event Log.

124 RS/6000 Enterprise Server Model H80 Series User's Guide

Display Resource Attributes

This task displays the Customized Device Attributes associated with a selected

resource. This task is similar to running the lsattr -E -l resource command.

Display Service Hints

This service aid reads and displays the information in the CEREADME file from the

diagnostics media. This file contains information that is not contained in the

publications for this version of the diagnostics. The file also contains information

about using this particular version of diagnostics.

Use the arrow keys to scroll through the information in the file.

Display Software Product Data

This task uses SMIT to display information about the installed software and provides

the following functions:

Ÿ List Installed Software

Ÿ List Applied but Not Committed Software Updates

Ÿ Show Software Installation History

Ÿ Show Fix (APAR) Installation Status

Ÿ List Fileset Requisites

Ÿ List Fileset Dependents

Ÿ List Files Included in a Fileset

Ÿ List File Owner by Fileset

Display System Environmental Sensors

This service aid displays the environmental sensors implemented on a CHRP

system. The information displayed is the sensor name, physical location code, literal

value of the sensor status, and the literal value of the sensor reading.

The sensor status can be any one of the following:

Ÿ Normal – The sensor reading is within the normal operating range.

Ÿ Critical High – The sensor reading indicates a serious problem with the device.

Run diagnostics on sysplanar0 to determine what repair action is needed.

Ÿ Critical Low – The sensor reading indicates a serious problem with the device.

Run diagnostics on sysplanar0 to determine what repair action is needed.

Chapter 6. Introducing Tasks and Service Aids 125

Ÿ Warning High – The sensor reading indicates a problem with the device. This

could become a critical problem if action is not taken. Run diagnostics on

sysplanar0 to determine what repair action is needed.

Ÿ Warning Low – The sensor reading indicates a problem with the device. This

could become a critical problem if action is not taken. Run diagnostics on

sysplanar0 to determine what repair action is needed.

Ÿ Hardware Error - The sensor could not be read because of a hardware error.

Run diagnostics on sysplanar0 in problem-determination mode to determine what

repair action is needed.

Ÿ Hardware Busy – The system has repeatedly returned a busy indication, and a

reading is not available. Try the service aid again. If the problem continues, run

diagnostics on sysplanar0 in problem-determination mode to determine what

repair action is needed.

This service aid can also be run as a command. You can use the command to list

the sensors and their values in a text format, list the sensors and their values in

numerical format, or a specific sensor can be queried to return either the sensor

status or sensor value.

Run the command by entering one of the following:

/usr/lpp/diagnostics/bin/uesensor -l | -a

/usr/lpp/diagnostics/bin/uesensor -t token -i index [-v]

Flag

-l

-a

Description

List the sensors and their values in a text format.

List the sensors and their values in a numerical format. For each sensor,

the following numerical values are displayed as:

token index status measured value location code

-t token Specifies the sensor token to query.

-i index Specifies the sensor index to query.

-v

Indicates to return the sensor measured value. The sensor status is

returned by default.

126 RS/6000 Enterprise Server Model H80 Series User's Guide

Examples

The following are examples of ways you can use the Display System Environmental

Sensors service aid.

1. Display a list of the environmental sensors:

/usr/lpp/diagnostics/bin/uesensor -l

Sensor = Fan Speed

Status = Normal

Value = 2436 RPM

Location Code = F1

Sensor = Power Supply

Status = Normal

Value = Present and operational

Location Code = V1

Sensor = Power Supply

*Status = Critical low

Value = Present and not operational

Location Code = V2

2. Display a list of the environmental sensors in a numerical list:

/usr/lpp/diagnostics/bin/uesensor -a

3 0 11 87 P1

9001 0 11 2345 F1

9004 0 11 2 V1

9004 1 9 2 V2

3. Return the status of sensor 9004, index 1:

/usr/lpp/diagnostics/bin/uesensor -t 9ðð4 -i 1

4. Return the value of sensor 9004, index 1:

/usr/lpp/diagnostics/bin/uesensor -t 9ðð4 -i 1 -v

Chapter 6. Introducing Tasks and Service Aids 127

Display Test Patterns

This service aid provides a means of adjusting system display units by providing

displayable test patterns. The user works through a series of menus to select the

display type and test pattern. After the selections are made, the test pattern

displays.

Download Microcode

This service aid provides a way to copy microcode to an adapter or device. The

service aid presents a list of adapters and devices that use microcode. After the

adapter or device is selected, the service aid provides menus to guide you in

checking the current level and downloading the needed microcode.

This task can be run directly from the AIX command line. See the following sections

for instructions on downloading to a particular type of adapter or device.

Download Microcode to PCI SCSI RAID Adapter

See the command syntax for a PCI SCSI RAID Adapter:

diag -c -d RAID adapterName -T "download [-B] [-D] [-P]"

Flag

-B

-D

Description

Download boot block microcode (default to functional microcode)

Microcode is on diskette (default to /etc/microcode directory)

Download the previous level of microcode (default to latest level)

-P

128 RS/6000 Enterprise Server Model H80 Series User's Guide

Download Microcode to Disk Drive Attached to a PCI SCSI RAID

Adapter

See the following command syntax for a disk drive attached to a PCI SCSI RAID

Adapter.

diag -c -d RAID adapterName -T "download {-l chID | -A} [-D] [-P]"

Flag

-A

-D

-l

Description

All disk drives

Microcode is on diskette (default to /etc/microcode directory)

RAID disk drive–physical disk channel/ID (example 27)

Download the previous level of microcode (default to latest level)

-P

Download Microcode to a PCI FC-AL Adapter

See the following command syntax for a PCI FC-AL Adapter.

diag -c -d device_name -T "download [-s {diskette|disk}]

[-f] [-l {latest|previous}]"

Flag

-d

-f

Description

Device name is the name of the adapter.

Force the download even if the current level of microcode is not on the

media.

-l

-s

Level of microcode to download. The default is latest.

Source of the new microcode. The default value is disk.

The microcode image file must be located in /etc/microcode.

Download Microcode to Other Devices

The following usage statements describe the syntax of the command:

diag -c -d device_name -T "download [-s diskette] [-l previous] [-F]"

Flag

-F

Description

Force flag. Required to download microcode if the current level is

unavailable on the source.

-l

Microcode level. Latest is default.

-s

Source of the new microcode. The default is /etc/microcode. Default

source device is disk.

Chapter 6. Introducing Tasks and Service Aids 129

Fibre Channel RAID Service Aid

The Fibre Channel RAID service aids contain the following functions:

Certify LUN

This selection reads and checks each block of data in the Logical Unit

Number (LUN). If excessive errors are encountered, the user is notified.

You can run this task from the AIX command line. Use the following

fastpath command:

diag -T "certify"

Certify Spare Physical Disk

This selection allows the user to certify (check integrity of the data) drives

that are designated as spares.

You can run this task from the AIX command line. Use the following

fastpath command:

diag -T "certify"

Format Physical Disk

This selection is used to format a selected disk drive.

You can run this task from the AIX command line. Use the following

fastpath command:

diag -T "format"

Array Controller Microcode Download

This selection allows the microcode on the Fibre Channel RAID controller

to be updated when required.

You can run this task from the AIX command line. Use the following

fastpath command:

diag -T "download"

Physical Disk Microcode Download

This selection is used to update the microcode on any of the disk drives

in the array.

You can run this task from the AIX command line. Use the following

fastpath command:

diag -T "download"

Update EEPROM

This selection is used to update the contents of the Electrical Erasable

Programmable Read Only Memory (EEPROM) on a selected controller.

Replace Controller

Use this selection when it is necessary to replace a controller in the array.

130 RS/6000 Enterprise Server Model H80 Series User's Guide

Flash SK-NET FDDI Firmware

This task allows the Flash firmware on the SysKonnect SK-NET FDDI adapter to be

updated.

Format Media

This task allows the selection of diskettes, hardfiles, or optical media to be formatted.

Each selection is described below.

Hardfile Attached to SCSI Adapter (non-RAID)

Ÿ Hardfile Format

Writes all of the disk. The pattern written on the disk is device-dependent, for

example, some drives may write all 0s, while some may write hexadecimal

number 5F. Bad block are not reassigned.

Ÿ Hardfile Format and Certify

Performs the same function as Hardfile Format. After the format is completed,

Certify is run. This certify reassigns all bad blocks encountered.

Ÿ Hardfile Erase Disk

This option can be used to overwrite (remove) all data currently stored in

user-accessible blocks of the disk. The Erase Disk option writes one or more

patterns to the disk. An additional option allows data in a selectable block to be

read and displayed on the system console.

To use the Erase Disk option, specify the number (0-3) of patterns to be

written. Select the patterns to be written. The patterns are written serially; that

is, the first pattern is written to all blocks. Then the next pattern is written to all

blocks, overlaying the previous pattern. A random pattern is written by selecting

the Write random pattern? option.

Note: The Erase Disk service aid has not been certified as meeting the

Department of Defense or any other organizations security guidelines.

Use the following steps to overwrite the data on the drive:

1. Use the Erase Disk selection to overwrite the data on the drive.

2. Do a format without certify.

3. Run a second pass of the Erase Disk selection.

Chapter 6. Introducing Tasks and Service Aids 131

For a newly installed drive, you can ensure that all blocks on the drive are

overwritten with your pattern if you use the following procedure:

1. Format the drive.

2. Check the defect MAP by running the Erase Disk selection.

Note: If you use the Format and Certify option, there may be some blocks

which get placed into the grown defect MAP.

3. If there are bad blocks in the defect MAP, record the information presented

and ensure that this information is kept with the drive. This data is used later

when the drive is to be overwritten.

4. Use the drive as you would normally.

5. When the drive is no longer needed and is to be erased, run the same

version of the Erase Disk selection which was used in step 2.

Note: Using the same version of the service aid is only critical if any bad

blocks were found in step 3.

6. Compare the bad blocks which were recorded with the drive in step 3 with

those that now appear in the grown defect MAP.

Note: If there are differences between the saved data and the newly

obtained data, then all sectors on this drive cannot be overwritten.

The new bad blocks are not overwritten.

7. If the bad block list is the same, continue running the service aid to overwrite

the disk with the chosen pattern(s).

This task can be run directly from the AIX command line. See the following

command syntax:

diag -c -d deviceName -T "format [-sᑍ fmtcert | erase -a {read | write}]

[-F]"

Flag

Description

fmtcert

Formats and certifies the disk.

-F

Available in no-console mode only.

Force the disk erasure even if all blocks cannot be erased due to errors

accessing grown defect map.

Note: The Erase Disk option in command line mode uses default values. To

selectively read or write, use the diag command in console mode.

132 RS/6000 Enterprise Server Model H80 Series User's Guide

Hardfile Attached to PCI SCSI RAID Adapter

This function formats the physical disks attached to a PCI SCSI RAID adapter. This

task can be run directly from the AIX command line. See the following command

syntax:

diag -c -d RAID adapterName -T "format {-l chId | -A }"

Flag

-l

Description

Physical disk channel/ID. (An example of a physical disk channel/ID is

27, where the channel is 2 and the ID is 7.)

All disks

-A

Optical Media

This function formats the optical media attached to a PCI SCSI RAID adapter.

Ÿ Optical Media Initialize

Formats the media without certifying. This function does not reassign the

defective blocks or erase the data on the media. This option provides a quick

way of formatting the media and cleaning the disk.

Note: It takes approximately one minute to format the media.

Ÿ Optical Media Format and Certify

Formats and certifies the media. This function reassigns the defective blocks

and erases all data on the media.

This task can be run directly from the AIX command line. See the following

command syntax:

diag -c -d deviceName -T "format [-s {initialize | fmtcert} ]"

Option

initialize Formats media without certifying

fmtcert Formats and certifies the media

Description

Diskette Format

This selection formats a diskette by writing patterns to it.

Chapter 6. Introducing Tasks and Service Aids 133

Generic Microcode Download

This service aid provides a means of executing a "generic" script from a diskette.

The intended purpose for this "generic" script is to load microcode to a supported

resource. This script runs whatever program is required in order to download the

microcode onto the adapter or device.

This service aid is supported in both concurrent and standalone modes from disk,

LAN, or loadable media.

On entry, the service aid displays information about what it does. It then asks for a

Genucode diskette to be inserted into the diskette drive. The diskette must be in tar

format. The service aid then restores the script file genucode to the /tmp directory

and runs the script. The script must at that point then pull any other needed files

from the diskette. The script should then run whatever program is necessary in

order to perform its function. On completion, a status code is returned, and the user

is returned to the service aid.

The genucode script should have a # ! /usr/bin/ksh line at the beginning of the file.

Return status of 0 should be returned if the program was successful.

Hot Plug Task

The Hot Plug Task provides software function for those devices that support hot-plug

or hot-swap capability. This includes PCI adapters, SCSI devices, and some RAID

devices.

The Hot Plug Task has a restriction when running in Standalone or Online Service

mode; new devices may not be added to the system unless there is already a device

with the same FRU part number installed in the system. This restriction is in place

because the device software package for the new device cannot be installed in

Standalone or Online Service mode.

Depending on the environment and the software packages installed, selecting this

task displays the following three subtasks:

Ÿ PCI Hot Plug Manager

Ÿ SCSI Hot Swap Manager

Ÿ RAID Hot Plug Devices

To run the Hot Plug Task directly from the command line, type the following:

diag -T"identifyRemove"

134 RS/6000 Enterprise Server Model H80 Series User's Guide

If you are running the diagnostics in Online Concurrent mode, run the Missing

Options Resolution Procedure immediately after adding, removing or replacing any

device. Start the Missing Options Resolution Procedure by running the diag -a

command.

If the Missing Options Resolution Procedure runs with no menus or prompts, then

device configuration is complete. Otherwise, work through each menu to complete

device configuration.

PCI Hot Plug Manager

The PCI Hot Plug Manager task is a SMIT menu that allows you to identify, add,

remove, or replace PCI adapters that are hot-pluggable. The following functions are

available under this task:

Ÿ List PCI Hot Plug Slots

Ÿ Add a PCI Hot Plug Adapter

Ÿ Replace/Remove a PCI Hot Plug Adapter

Ÿ Identify a PCI Hot Plug Slot

Ÿ Unconfigure Devices

Ÿ Configure Devices

Ÿ Install/Configure Devices Added After IPL

The List PCI Hot Plug Slots function lists all PCI hot-plug slots. Empty slots and

populated slots are listed. Populated slot information includes the connected logical

device. The slot name consists of the physical location code and the description of

the physical characteristics for the slot.

The Add a PCI Hot Plug Adapter function is used to prepare a slot for the addition

of a new adapter. The function lists all the empty slots that support hot plug. When a

slot is selected, the visual indicator for the slot blinks at the Identify rate. After the

slot location is confirmed, the visual indicator for the specified PCI slot is set to the

Action state. This means the power for the PCI slot is off and the new adapter can

be plugged in.

The Replace/Remove a PCI Hot Plug Adapter function is used to prepare a slot for

adapter exchange. The function lists all the PCI slots that support hot plug and are

occupied. The list includes the slot's physical location code and the device name of

the resource installed in the slot. The adapter must be in the Defined state before it

can be prepared for hot-plug removal. When a slot is selected, the visual indicator

for the slot is set to the Identify state. After the slot location is confirmed, the visual

indicator for the specified PCI slot is set to the Action state. This means the power

for the PCI slot is off, and the adapter can be removed or replaced.

Chapter 6. Introducing Tasks and Service Aids 135

The Identify a PCI Hot Plug Slot function is used to help identify the location of a

PCI hot-plug adapter. The function lists all the PCI slots that are occupied or empty

and support hot plug. When a slot is selected for identification, the visual indicator

for the slot is set to the Identify state.

The Unconfigure Devices function attempts to put the selected device, in the PCI

hot-plug slot, into the Defined state. This action must be done before any attempted

hot-plug function. If the unconfigure function fails, it is possible that the device is still

in use by another application. In this case, the customer or system administrator

must be notified to deactivate the device.

The Configure Devices function allows of a newly added adapter to be configured

into the system for use. This function should also be done when a new adapter is

added to the system.

The Install/Configure Devices Added After IPL function attempts to install the

necessary software packages for any newly added devices. The software installation

media or packages are required for this function.

Standalone Diagnostics has restrictions on using the PCI Hot-Plug Manager. For

example:

Ÿ Adapters that are replaced must be exactly the same FRU part number as the

adapter being replaced.

Ÿ New adapters cannot be added unless a device of the same FRU part number

already exists in the system, because the configuration information for the new

adapter is not known after the Standalone Diagnostics are booted.

Ÿ The following functions are not available from the Standalone Diagnostics and

will not display in the list:

– Add a PCI Hot Plug Adapter

– Configure Devices

– Install/Configure Devices Added After IPL

136 RS/6000 Enterprise Server Model H80 Series User's Guide

More detailed information concerning PCI Hot-Plug Manager can be found in the AIX

Operating System, System Management Guide. You can run this task directly from

the command line by typing the following command:

diag -d device -T"identifyRemove"

However, note that some devices support both the PCI Hot-Plug task and the RAID

Hot-Plug Devices task. If this is the case for the device specified, then the Hot Plug

Task displays instead of the PCI Hot Plug Manager menu.

SCSI Hot Swap Manager

This task allows the user to identify, add, remove, and replace a SCSI device in a

system unit that uses a SCSI Enclosure Services (SES) device. The following

functions are available:

Ÿ List the SES Devices

Ÿ Identify a Device Attached to an SES Device

Ÿ Attach a Device to an SES Device

Ÿ Replace/Remove a Device Attached to an SES Device

Ÿ Configure Added/Replaced Devices

The List the SES Devices function lists all the SCSI hot-swap slots and their

contents. Status information about each slot is also available. The status

information available includes the slot number, device name, whether the slot is

populated and configured, and location.

The Identify a Device Attached to an SES Device function is used to help identify

the location of a device attached to a SES device. This function lists all the slots

that support hot swap that are occupied or empty. When a slot is selected for

identification, the visual indicator for the slot is set to the Identify state.

The Attach a Device to an SES Device function lists all empty hot-swap slots that

are available for the insertion of a new device. After a slot is selected, the power is

removed. If available, the visual indicator for the selected slot is set to the Remove

state. After the device is added, the visual indicator for the selected slot is set to the

Normal state, and power is restored.

Chapter 6. Introducing Tasks and Service Aids 137

The Replace/Remove a Device Attached to an SES Device function lists all

populated hot-swap slots that are available for removal or replacement of the

devices. After a slot is selected, the device populating that slot is Unconfigured; then

the power is removed from that slot. If the Unconfigure operation fails, it is possible

that the device is in use by another application. In this case, the customer or system

administrator must be notified to deactivate the device. If the Unconfigure operation

is successful, the visual indicator for the selected slot is set to the Remove state.

After the device is removed or replaced, the visual indicator, if available for the

selected slot, is set to the Normal state, and power is restored.

Note: Be sure that no other host is using the device before you remove it.

The Configure Added/Replaced Devices function runs the configuration manager

on the parent adapters that had child devices added or removed. This function

ensures that the devices in the configuration database are correctly configured.

Standalone Diagnostics has restrictions on using the SCSI Hot Plug Manager. For

example:

Ÿ Replacement devices must be exactly the same type of device as the device

being replaced.

Ÿ New devices may not be added unless a device of the same FRU part number

already exists in the system, because the configuration information for the new

device is not known after the Standalone Diagnostics are booted.

You can run this task directly from the command line. See the following command

syntax:

diag -d device -T"identifyRemove"

OR diag [-c] -d device -T"identifyRemove -a [identify|remove]"

Flag

-c

Description

Run the task without displaying menus. Only command line prompts are

used. This flag is only applicable when running an option such as identify

or remove.

-d

-T

-a

Indicates the SCSI device.

Specifies the task to run.

Specifies the option under the task.

138 RS/6000 Enterprise Server Model H80 Series User's Guide

RAID Hot Plug Devices

This selection starts the PCI SCSI-2 F/W RAID Adapter Service Aid.

Local Area Network Analyzer

This selection is used to exercise the LAN communications adapters (Token-Ring,

Ethernet, and (FDDI) Fiber Distributed Data Interface). The following services are

available:

Ÿ Connectivity testing between two network stations. Data is transferred between

the two stations, requiring the user to provide the Internet addresses of both

stations.

Ÿ Monitoring ring (Token-Ring only). The ring is monitored for a specified period of

time. Soft and hard errors are analyzed.

Log Repair Action

The Log Repair Action task logs a repair action in the AIX Error Log. A Repair

Action log indicates that a FRU has been replaced, and error log analysis should not

be done for any errors logged before the repair action. The Log Repair Action task

lists all resources. Replaced resources can be selected from the list, and when

commit (F7 key) is selected, a repair action is logged for each selected resource.

Periodic Diagnostics

This selection provides a tool for configuring periodic diagnostics and automatic error

log analysis. You can select a hardware resource to be tested once a day, at a

user-specified time. If the resource cannot be tested because it is busy, error log

analysis is performed.

Hardware errors logged against a resource can also be monitored by enabling

Automatic Error Log Analysis. This allows error log analysis to be performed every

time a hardware error is put into the error log. If a problem is detected, a message is

posted to the system console and a mail message sent to the users belonging to the

system group, containing information about the failure, such as the service request

number.

Chapter 6. Introducing Tasks and Service Aids 139

The service aid provides the following functions:

Ÿ Add or delete a resource to the periodic test list

Ÿ Modify the time to test a resource

Ÿ Display the periodic test list

Ÿ Modify the error notification mailing list

Ÿ Disable or Enable Automatic Error Log Analysis

PCI RAID Physical Disk Identify

This selection identifies physical disks connected to a PCI SCSI-2 F/W RAID

adapter.

You can run this task directly from the AIX command line. See the following

command syntax:

diag -c -d pci RAID adapter -T identify

Process Supplemental Media

Diagnostic Supplemental Media contains all the necessary diagnostic programs and

files required to test a particular resource. The supplemental media is normally

released and shipped with the resource as indicated on the diskette label.

Diagnostic Supplemental Media must be used when the device support has not been

incorporated into the latest diagnostic CD-ROM.

This task processes the Diagnostic Supplemental Media. Insert the supplemental

media when you are prompted, then press Enter. After processing has completed,

go to the Resource Selection list to find the resource to test.

Notes:

Ÿ This task is supported in Standalone Diagnostics only.

Ÿ Process and test one resource at a time.

Ÿ Do not process multiple supplementals at the same time.

140 RS/6000 Enterprise Server Model H80 Series User's Guide

Run Diagnostics

The Run Diagnostics task invokes the Resource Selection List menu. When the

commit key is pressed, diagnostics are run on all selected resources.

The procedures for running the diagnostics depends on the state of the diagnostics

run-time options. See “Display or Change Diagnostic Run-Time Options” on

page 123.

Run Error Log Analysis

The Run Error Log Analysis task invokes the Resource Selection List menu. When

the commit key is pressed, Error Log Analysis is run on all selected resources.

Run Exercisers

Note: The Run Exercisers task is only supported in Online Maintenance Mode on

CHRP systems.

This task provides a tool to troubleshoot intermittent system problems on AIX Version

4.3.2 or later. This task provides an exerciser supervisor that controls the selected

exercisers.

When you select Run Exercisers from the Task Selection menu, the EXERCISER

SELECTION menu displays. Select the exerciser you want to run. Each exerciser

has other menus to set options for that exerciser.

Exerciser Commands (CMD)

Use the following commands as needed in the exerciser menus and reports. Not all

commands are available in each menu or report.

CMD

Description

Acknowledge an error

Back one page

Toggle between cycle count and last error

View the AIX error log

Page forward one page

Return to Main Menu

Refresh screen.

Enable or disable beep on error

Exit system exerciser

Chapter 6. Introducing Tasks and Service Aids 141

Abbreviations

The following list describes abbreviations used in the exerciser reports.

Abbreviation Description

COE

Continue on error (use number to select).

Device has run the specified number of cycles and is not running.

The exerciser has been terminated by a signal.

Device has stopped with an error.

The device is hung.

HOE

Halt on error (use number to select).

Device is running.

Device is stopped.

Memory Exerciser

The memory exercisers are labeled memx, where x is a number for the exerciser.

Multiple exercisers can be active.

The memory exerciser requests as many memory buffers as possible from AIX. The

exerciser then fills the memory buffers with specified bit patterns, then reads and

compares the memory buffers to the specified bit patterns.

On systems with multiple processors, a process is started for each processor. The

free memory space is split evenly between the available processors, thus reducing

the time required to exercise all of the memory.

If the system is working correctly, there are no comparison errors. If a

nonrecoverable memory error occurs, the system crashes. Recoverable memory

errors are logged by the AIX operating system.

The following items must be available to run this service aid:

Ÿ Online diagnostics loaded in maintenance mode

Ÿ 128KB of free space in /etc/lpp/diagnostics/data

Ÿ The following commands must be available:

– bootinfo

– lsps

– vmstat

142 RS/6000 Enterprise Server Model H80 Series User's Guide

Save or Restore Hardware Management Policies

Use this service aid to save or restore the settings from Ring Indicate Power-On

Policy, Surveillance Policy, Remote Maintenance Policy and Reboot Policy.

Ÿ Save Hardware Management Policies

This selection writes all of the settings for the hardware-management policies to

the following file:

/etc/lpp/diagnostics/data/hmpolicies

Ÿ Restore Hardware Management Policies

This selection restores all of the settings for the hardware management policies

from the contents of the following file:

/etc/lpp/diagnostics/data/hmpolicies

You can access this service aid directly from the AIX command line, by typing:

/usr/lpp/diagnostics/bin/uspchrp -a

SCSI Bus Analyzer

This service aid allows you to diagnose a SCSI bus problem in a freelance mode.

To use this service aid, the user should understand how a SCSI bus works. Use this

service aid when the diagnostics cannot communicate with anything on the SCSI bus

and cannot isolate the problem. Normally the procedure for finding a problem on the

SCSI bus with this service aid is to start with a single device attached, ensure that it

is working, then start adding additional devices and cables to the bus, ensuring that

each one works. This service aid works with any valid SCSI bus configuration.

The SCSI Bus Service Aid transmits a SCSI Inquiry command to a selectable SCSI

Address. The service aid then waits for a response. If no response is received

within a defined amount of time, the service aid displays a timeout message. If an

error occurs or a response is received, the service aid then displays one of the

following messages:

Ÿ The service aid transmitted a SCSI Inquiry Command and received a valid

response back without any errors being detected.

Ÿ The service aid transmitted a SCSI Inquiry Command and did not receive

any response or error status back.

Ÿ The service aid transmitted a SCSI Inquiry Command and the adapter

indicated a SCSI bus error.

Chapter 6. Introducing Tasks and Service Aids 143

Ÿ The service aid transmitted a SCSI Inquiry Command and an adapter error

occurred.

Ÿ The service aid transmitted a SCSI Inquiry Command and a check condition

occur.

When the SCSI Bus Service Aid is started, a description of the service aid displays.

Pressing the Enter key displays the Adapter Selection menu. Use this menu to enter

the address to transmit the SCSI Inquiry Command.

When the adapter is selected the SCSI Bus Address Selection menu displays. Use

this menu to enter the address to transmit the SCSI Inquiry Command.

After the address is selected, the SCSI Bus Test Run menu displays. Use this

menus to transmit the SCSI Inquiry Command by pressing Enter. The service aid

then indicates the status of the transmission. When the transmission is completed,

the results of the transmission displays.

Notes:

Ÿ A Check Condition can be returned when the bus or device is working

correctly.

Ÿ AIX does not allow the command to be sent if the device is in use by another

process.

SCSD Tape Drive Service Aid

This service aid allows you to obtain the status or maintenance information from a

SCSD tape drive. Not all models of SCSI tape drive are supported.

The service aid provides the following options:

Ÿ Display time since a tape drive was last cleaned.

The time since the drive was last cleaned displays on the screen, as well as a

message regarding whether the drive is recommended to be cleaned.

Ÿ Copy a tape drive's trace table.

The trace table of the tape drive is written to diskettes or a file. The diskettes

must be formatted for DOS. Writing the trace table may require several diskettes.

The actual number of diskettes is determined by the size of the trace table.

Label the diskettes as follows:

Ÿ TRACE[x].DAT

144 RS/6000 Enterprise Server Model H80 Series User's Guide

Where x is a sequential diskette number). The complete trace table consists of

the sequential concatenation of all the diskette data files.

When the trace table is written to a disk file, the service aid prompts for a file

name. The default name is: /tmp/TRACE.x, where x is the AIX name of the

SCSD tape drive being tested.

Ÿ Display or copy a tape drive's log sense information.

The service aid provides options to display the log sense information to the

screen, to copy it to a DOS formatted diskette, or to copy it to a file. The file

name LOGSENSE.DAT is used when the log sense data is written to the

diskette. The service aid prompts for a file name when you have selected that

the log sense data is to be copied to a file.

This service aid can be run directly from the AIX command line. See the following

usage command syntax (path is /usr/lpp/diagnostics/bin/utape):

utape [-h | -?] [-d device ][-n | -l | -t]

utape -c -d device [-v] {-n | {-l | -t} { -D | -f [ filename ]}}

Flag

-c

Description

Run the service aid without displaying menus. The return code indicates

success or failure. The output is suppressed except for the usage

statement and the numeric value for hours since cleaning (if -n and -D

flags are used).

-D

-f

Copy data to diskette.

Copy data to the file name given after this flag or to a default file name if

no name is specified.

-h, -?

Display a usage statement and/or return code. If the -c flag is present,

only the return code displays to indicate the service aid did not run. If the

-c is not used, a usage statement displays and the service aid exits.

-l

Display or copy log sense information.

Display time since drive was last cleaned.

Copy trace table.

-n

-t

-v

Verbose mode. If the -c flag is present, the information displays on the

screen. If the -n flag is present, the information about tape-head cleaning

is printed.

Chapter 6. Introducing Tasks and Service Aids 145

Spare Sector Availability

This selection checks the number of spare sectors available on the optical disk. The

spare sectors are used to reassign when defective sectors are encountered during

normal usage or during a format and certify operation. Low availability of spare

sectors indicates that the disk needs to be backed up and replaced. Formatting the

disk does not improve the availability of spare sectors.

You can run this task directly from the AIX command line. The following usage

statement describes the syntax of the command:

diag -c -d deviceName -T chkspares

146 RS/6000 Enterprise Server Model H80 Series User's Guide

SSA Service Aid

This service aid provides tools for diagnosing and resolving problems on

SSA-attached devices. The following tools are provided:

Ÿ Set Service Mode

Ÿ Link Verification

Ÿ Configuration Verification

Ÿ Format and Certify Disk

Update Disk-Based Diagnostics

This service aid allows fixes (APARs) to be applied.

This task invokes the SMIT Update Software by Fix (APAR) task. You can install

any APAR using this task.

Update System or Service Processor Flash

This selection updates the system or service processor flash for CHRP system units.

Further update and recovery instructions can be provided with the update. You need

to know the fully qualified path and file name of the flash update image file that was

provided. If the flash update image file is on a diskette, the service aid can list the

files on the diskette for selection. The diskette must be a valid backup diskette.

Refer to the update instructions, or the service guide for the system unit to determine

the level of the system unit or service processor flash.

When this service aid is run from online diagnostics, the flash update image file is

copied to the /var file system. If there is not enough space in the /var file system for

the flash update image file, an error is reported. If this error occurs, exit the service

aid, increase the size of the /var file system, and retry the service aid. After the file

is copied, a screen requests confirmation before continuing with the update flash.

Continuing the update flash reboots the system using the shutdown -u command.

The system does not return to diagnostics, and the current flash image is not saved.

After the reboot, you can remove the /var/update_flash_image file.

Chapter 6. Introducing Tasks and Service Aids 147

When this service aid is run from standalone diagnostics, the flash update image file

is copied to the file system from diskette. The user must provide the image on a

backup diskette because the user does not have access to remote file systems or

any other files that are on the system. If not enough space is available, an error is

reported, stating additional system memory is needed. After the file is copied, a

screen requests confirmation before continuing with the update flash. Continuing the

update flash reboots the system using the reboot -u command. You may receive a

Caution: some process(es) wouldn't die message during the reboot process.

You can ignore this message. The current flash image is not saved.

You can use the update_flash command in place of this service aid. The command

is located in the /usr/lpp/diagnostics/bin directory. The command syntax is as

follows:

update_flash [-q] -f file_name

update_flash [-q] -D device_name -f file_name

update_flash [-q] -D device_name -l

Flag

-q

Description

Forces the update_flash command to update the flash EPROM and

reboot the system without asking for confirmation.

-D

Specifies that the flash update image file is on diskette. The

device_name variable specifies the diskette drive. The default

device_name is /dev/fdð.

-f

-l

Flash update image file source. The file_name variable specifies the fully

qualified path of the flash update image file.

Lists the files on a diskette for the user to choose a flash update image

file.

Attention: The update_flash command reboots the entire system. Do not use

this command if more than one user is logged on to the system.

148 RS/6000 Enterprise Server Model H80 Series User's Guide

7135 RAIDiant Array Service Aid

The 7135 RAIDiant Array service aids contain the following functions:

Ÿ Certify LUN

Reads and checks each block of data in the Logical Unit Number (LUN). If

excessive errors are encountered, the user is notified.

Ÿ Certify Spare Physical Disk

Allows the user to certify (check the integrity of the data) on drives designated as

spares.

Ÿ Format Physical Disk

Formats a selected disk drive.

Ÿ Array Controller Microcode Download

Allows the microcode on the 7135 controller to be updated when required.

Ÿ Physical Disk Microcode Download

Updates the microcode on any of the disk drives in the array.

Ÿ Update EEPROM

Updates the contents of the EEPROM on a selected controller.

Chapter 6. Introducing Tasks and Service Aids 149

Ÿ Replace Controller

Replaces a controller in the array when required..

Examples

Adapter Microcode Download: Command syntax is as follows:

diag -c -d deviceName -T "download [-B][-D][-P]"

Flag

-B

Description

Download boot block microcode (default to functional microcode)

Microcode is on diskette (default to /etc/microcode directory)

Download the previous level of microcode (default to latest level)

-D

-P

Physical Disk Microcode Download: Command syntax is as follows:

diag -c -d deviceName -T "download -l ChId [-D][-P]"

Flag

-l

Description

Physical disk channel/ID (for example, 27)

Microcode is on diskette (default to /etc/microcode directory)

Download the previous level of microcode (default to latest level)

-D

-P

Physical Disk Format: Command syntax is as follows:

diag -c -d deviceName -T "format -l ChId

Flag

-l

Description

Physical disk channel/ID (for example, 27)

Physical Disk Certify: Command syntax is as follows:

diag -c -d deviceName -T "certify -l ChId

Flag

-l

Description

Physical disk channel/ID (for example, 23)

Physical Disk Identify: Command syntax is as follows:

diag -c -d deviceName-T "identify"

7318 Serial Communications Network Server Service Aid

This service aid provides a tool for diagnosing terminal server problems.

150 RS/6000 Enterprise Server Model H80 Series User's Guide

Chapter 7. Using the System Verification Procedure

Use the system verification procedure to check the system for correct operation.

If you are analyzing a hardware problem, see Chapter 8, “Hardware Problem

Determination” on page 155.

Step 1. Considerations before Running This Procedure

Notes:

1. If this system unit is directly attached to another system unit or attached to a

network, make sure that communications with the other system unit are stopped.

2. This procedure requires use of all of the system resources. No other activity can

be running on the system while you are doing this procedure.

Read the following before using this procedure:

Ÿ This procedure requires a display connected to the video port or an ASCII

terminal attached to the S1 port.

Ÿ Before starting this procedure, stop all programs and the operating system.

Ÿ This procedure runs the Online Diagnostics in Service mode or Standalone

Diagnostics. If the Online Diagnostics are installed, they should be run. See the

operator manual for your type of ASCII terminal to find the key sequences you

need in order to respond to the diagnostics.

Ÿ For additional information about diagnostics, see Chapter 5, “Using the Online

and Standalone Diagnostics” on page 95.

Ÿ If a console display is not selected, the diagnostics stop. The instructions for

selecting a console display are displayed on all of the graphic displays and any

terminal attached to the S1 port. Follow the displayed instructions to select a

console display.

Ÿ Go to Step 2.

Chapter 7. Using the System Verification Procedure 151

Step 2. Loading the Diagnostics

1. Stop all application programs running on the operating system.

2. Stop the operating system.

3. Turn off the power.

4. If you are loading the Standalone Diagnostics and running them from an ASCII

terminal, do the following:

Ÿ The attributes for the terminal must be set to match the defaults of the

diagnostics.

Ÿ If you need to change any settings, record the normal settings, and make

sure the terminal attributes are set to work with the diagnostics. If needed,

see “Running the Diagnostics from a TTY Terminal” on page 97.

Ÿ Return to substep 5 when you finish checking the attributes.

5. Turn on the power.

a. When the keyboard indicator displays, press the numeric 5 key on the

keyboard to load the Standalone Diagnostics or the numeric 6 key on the

keyboard to load the Online Diagnostics.

b. Enter requested passwords.

c. Follow any instructions to select a console.

6. When the Diagnostic Operating Instructions display, go to Step 3. If you are

unable to load the diagnostics, go to “Problem Determination When Unable to

Load Diagnostics” on page 164.

152 RS/6000 Enterprise Server Model H80 Series User's Guide

Step 3. Running System Verification

On the Diagnostic Operating Instructions screen, do the following:

1. Press Enter.

2. If the terminal type has not been defined, you must use the Initialize Terminal

option on the Function Selection menu to initialize the operating system

environment before you can continue with the diagnostics.

3. If you want to do a general checkout with minimal operator action, select the

Diagnostic Routines option on the Function Selection menu.

If you want to do a more complete checkout including the use of wrap plugs,

select the Advanced Diagnostics option on the Function Selection menu. The

advanced diagnostics are primarily for the service representative; they may

instruct you to install wrap plugs to better isolate a problem.

4. Select the System Verification option on the Diagnostic Mode Selection menu.

5. If you want to run a general checkout of all installed resources, Select the All

Resource option on the Diagnostic Selection menu.

If you want to check one particular resource, select that resource on the

Diagnostic Selection menu.

6. Go to Step 4.

Step 4. Additional System Verification

The checkout programs end with either the Testing Complete menu and a message

stating No trouble was found or the A Problem Was Detected On (Time Stamp)

menu with a service request number (SRN).

1. Press Enter to return to the Diagnostic Mode Selection menu.

2. If you want to check other resources, select the resource. When you have

checked all of the resources you need to check, go to Step 5.

Chapter 7. Using the System Verification Procedure 153

Step 5. Stopping the Diagnostics

If you are running the Online diagnostics, use the following procedure to shut down

the system:

1. Press the F3 key repeatedly until you get to the Diagnostic Operating

Instructions, then follow the displayed instructions.

2. Press the F3 key once, then follow the displayed instructions to shut down the

system.

If you changed any attributes on your ASCII terminal to run the diagnostics, change

the settings back to normal.

This completes the system verification. If you received an SRN, report it to the

service organization. To do a normal boot, turn off the system unit and wait 30

seconds. Then set the power switch of the system unit to On.

154 RS/6000 Enterprise Server Model H80 Series User's Guide

Chapter 8. Hardware Problem Determination

This chapter provides information on using Standalone or Online diagnostics to help

you solve hardware problems.

Problem Determination Using the Standalone or Online Diagnostics

Use this procedure to obtain a service request number (SRN) when you load the

Standalone or Online Diagnostics. If you are unable to load the Standalone or Online

Diagnostics, go to “Problem Determination When Unable to Load Diagnostics” on

page 164. The service organization uses the SRN to determine which field

replaceable units (FRUs) are needed to restore the system to correct operation.

Step 1. Considerations before Running This Procedure

Note: See the operator manual for your ASCII terminal to find the key sequences

you need to respond to the diagnostic programs.

Ÿ The diagnostics can use a display connected to the video port or an ASCII

terminal attached to a serial port.

Ÿ This procedure requires that you select the type of diagnostics you want to run. If

you need more information about the types, see “Online and Standalone

Diagnostics Operating Considerations” on page 95.

Ÿ Go to “Step 2.”

Step 2

Are the Online Diagnostics installed on this system?

Go to “Step 15” on page 162.

Go to “Step 3” on page 156.

YES

Chapter 8. Hardware Problem Determination 155

Step 3

Determine if the operating system is accepting commands.

Is the operating system accepting commands?

The system must be turned off before you can run diagnostics.

Verify with the system administrator and users that the system may be

turned off. If so, turn off the system unit and go to “Step 6” on page 157.

YES

Go to “Step 4.”

Step 4

Diagnostic tests can be run on many resources while the operating system is

running. However, you can obtain more extensive problem isolation by running

Online Diagnostics in Service mode.

Do you want to run the Online Diagnostics in Service mode?

Go to “Step 5” on page 157.

YES

Do the following to shut down your system:

1. At the system prompt, stop the operating system using the appropriate

command for your operating system.

2. After the operating system is stopped, turn off the system unit.

3. Go to “Step 6” on page 157.

156 RS/6000 Enterprise Server Model H80 Series User's Guide

Step 5

This step starts the Online Diagnostics in concurrent mode.

1. Log on as root or as superuser.

2. Enter the diag command.

3. Wait until the Diagnostic Operating Instructions are displayed, or wait for three

minutes.

Are the Diagnostic Operating Instructions displayed without any obvious

console display problems?

Do the following steps to shut down the system:

1. At the system prompt, stop the operating system using the appropriate

command for your operating system.

2. After the operating system is stopped, turn off the system unit.

3. Go to “Step 6.”

YES

Go to “Step 9” on page 158.

Step 6

This step loads Online Diagnostics in service mode. If you are unable to load the

diagnostics, go to “Step 7” on page 158.

1. Turn on the power.

2. When the keyboard indicator appears, press the numeric 6 key on the keyboard

to indicate that diagnostics are to be loaded.

3. Enter requested passwords.

4. Follow instructions to select a console.

Did the Diagnostics Operating Instructions display without any obvious display

problem?

Go to “Step 7” on page 158.

Go to “Step 9” on page 158.

YES

Chapter 8. Hardware Problem Determination 157

Step 7

Locate your symptom in the following table, and perform the action listed in the

Action column.

Symptom

Action

Display problem

All other symptoms

Go to “Step 8”

Go to “Problem Determination When Unable to

Load Diagnostics” on page 164.

Step 8

This step analyzes a console display problem.

Find your type of console display in the following table, and perform the action listed

in the Action column.

Console Display

Action

Display Device

Go to the display documentation for problem

determination.

ASCII terminal

Go to the problem-determination documentation

for this type of terminal.

Step 9

The diagnostics loaded correctly.

Press Enter.

Is the Function Selection menu displayed?

Go to “Step 10” on page 159.

Go to “Step 11” on page 160.

YES

158 RS/6000 Enterprise Server Model H80 Series User's Guide

Step 10

There is a problem with the keyboard.

Find the type of keyboard you are using in the following table, and perform the action

listed in the Action column.

Keyboard Type

Action

101-key keyboard. Identify by the type of Enter

key used. The Enter key is within one horizontal

row of keys.

Record error code M0KBD001 and report the

problem to the service organization.

102-key keyboard. Identify by the type of Enter

key used. The Enter key extends into two

horizontal rows of keys.

Record error code M0KBD002 and report the

problem to the service organization.

Kanji keyboard. Identify by the Japanese

characters.

Record error code M0KBD003 and report the

problem to the service organization.

ASCII-terminal keyboard. This applies to all

attached terminals.

Go to the problem-determination documentation

for this type terminal.

Chapter 8. Hardware Problem Determination 159

Step 11

1. If the terminal type has not been defined, use the Initialize Terminal option on

the Function Selection menu to initialize the operating system environment

before you can continue with the diagnostics. This is a separate and different

operation from selecting the console display.

2. Select Diagnostic Routines.

3. Press Enter.

4. In the following table, find the menu or system response you received when you

selected Diagnostics. Perform the action listed in the Action column.

System Response

Action

The Diagnostic Mode Selection menu is

displayed.

Select Problem Determination and go to “Step

12” on page 161.

The Missing Resource menu is displayed.

Follow the displayed instructions until either the

Diagnostic Mode Selection menu or an SRN is

displayed.

If the Diagnostic Mode Selection menu is

displayed, select Problem Determination and go

to “Step 12” on page 161.

If you get an SRN, record it, and go to “Step 14”

on page 162.

The New Resource menu is displayed.

Follow the displayed instructions.

Note: Devices attached to serial ports S1 or

S2 do not appear on the New Resource

menu.

If the Diagnostic Mode Selection menu is

displayed, select Problem Determination and go

to “Step 12” on page 161.

If you get an SRN, record it, and go to “Step 14”

on page 162.

If you do not get an SRN, go to “Step 17” on

page 163.

The system does not respond to selecting

Go to “Step 10” on page 159.

diagnostics.

160 RS/6000 Enterprise Server Model H80 Series User's Guide

Step 12

Did the Diagnostic Selection Menu display?

If Problem Determination was selected from the Diagnostic Mode

Selection menu, and if a recent error has been logged in the error log, the

diagnostics automatically begin testing the resource.

Follow the displayed instructions.

Ÿ If the No Trouble Found screen is displayed, press Enter.

Ÿ If another resource is tested, repeat this step.

Ÿ If the Diagnostic Selection menu is displayed, go to “Step 13.”

If an SRN is displayed, record it, and go to “Step 14” on page 162.

Go to “Step 13.”

YES

Step 13

The All Resources option checks most of the configured adapters and devices.

Select and run the diagnostic tests on the resources you are having problems with or

select the All Resources option to check all of the configured resources. Find the

response in the following table and perform the Action listed in the Action column.

Diagnostic Response

An SRN is displayed.

The system hangs.

Action

Go to “Step 14” on page 162.

Report SRN 109-200.

The Testing Complete menu and the No trouble

was found message is displayed, and you have

not tested all of the resources.

Press Enter and continue with the testing.

The Testing Complete menu and the No trouble

was found message displayed and you have

tested all of the resources.

Go to “Step 17” on page 163.

Chapter 8. Hardware Problem Determination 161

Step 14

The diagnostics produced a SRN for this problem. Do the following:

1. Record the SRN.

2. Report the SRN to the service organization.

3. STOP. You have completed these procedures.

Step 15

When you are loading the Standalone Diagnostics, the attributes for the terminal

must be set to match the defaults of the diagnostic programs. The ASCII terminal

must be attached to Serial Port 1 on the system unit.

Are you going to load Standalone Diagnostics and run them from a ASCII

terminal?

Go to “Step 16” on page 163.

YES

Go to “Running the Diagnostics from a TTY Terminal” on page 97 and

make sure your terminal attributes are set to work with the diagnostic

programs.

Return to “Step 16” on page 163 when you finish checking the attributes.

Record any settings that were changed.

162 RS/6000 Enterprise Server Model H80 Series User's Guide

Step 16

This step loads the Standalone Diagnostics. If you are unable to load the

diagnostics, go to “Step 7” on page 158.

1. Turn on the power.

2. Insert the diagnostic CD into the CD-ROM drive.

3. When the keyboard indicator displays, press the numeric 5 key on the keyboard

to indicate that diagnostics are to be loaded.

4. Enter requested passwords.

5. Follow the instructions to select a console.

Did the Diagnostics Operating Instructions display without any obvious display

problem?

Go to “Step 7” on page 158.

Go to “Step 9” on page 158.

YES

Step 17

The diagnostics did not detect a hardware problem. If you still have a problem,

contact your software support center.

Chapter 8. Hardware Problem Determination 163

Problem Determination When Unable to Load Diagnostics

Use the following procedure to obtain an error code. The service organization uses

the error code to determine which field replaceable units (FRUs) are needed to

restore the system to correct operation.

Step 1. Considerations before Running This Procedure

The diagnostics can use a display connected to the video port or an ASCII terminal

attached to a serial port.

Go to “Step 2.”

Step 2

Are the Online Diagnostics installed on this system?

Go to “Step 4” on page 165.

Go to “Step 3” on page 165.

YES

164 RS/6000 Enterprise Server Model H80 Series User's Guide

Step 3

This step attempts to load Online Diagnostics in service mode.

1. Turn off the power.

2. Turn on the power.

3. If the keyboard indicator displays, press the numeric 6 key on the keyboard to

indicate that diagnostics are to be loaded.

4. Enter requested passwords.

5. Follow the instructions to select a console.

6. Wait until the diagnostics load or the system appears to stop.

Did the diagnostics load?

Go to “Step 5” on page 166.

Go to “Step 6” on page 168.

YES

Step 4

This step attempts to load the Standalone diagnostics.

1. Turn off the power.

2. Turn on the power.

3. Insert the diagnostic CD into the CD-ROM drive.

4. If the keyboard indicator displays, press the numeric 5 key on the keyboard to

indicate that diagnostics are to be loaded.

5. Enter requested passwords.

6. Follow the instructions to select a console.

7. Wait until the diagnostics load or the system appears to stop.

Did the diagnostics load?

Go to “Step 5” on page 166.

Go to “Step 6” on page 168.

YES

Chapter 8. Hardware Problem Determination 165

Step 5

Starting at the top of the following table, locate your symptom and perform the action

listed in the Action column.

Symptom

Action

The power LED does not come on, or comes on

and does not stay on.

Check the power cable to the outlet. Check the

circuit breakers and check for power at the

outlet.

Ensure that the room temperature is within 60 -

90°F.

If you do not find a problem, record error code

M0PS0000 and report the problem to the

service organization.

The diagnostics are loaded and there was NO

beep heard from the system unit during the IPL

sequence.

Record error code M0SPK001.

The system stops with the Diagnostic Operating

Instructions displayed.

Go to “Step 6” on page 168.

The system stops with a prompt to enter a

password.

Enter the password. You are not allowed to

continue until a correct password has been

entered. When you have entered a valid

password, wait for one of the other conditions to

occur.

The system stops with a three-, four- or

eight-digit error code(s) displayed on the

console.

Record the error code(s) and report the problem

to the service organization.

The system login prompt is displayed.

You may not have pressed the correct key or

you may not have pressed the key soon enough

when you were to indicate a Service Mode boot

of diagnostic programs. If this was the case,

start over at the beginning of this step.

If you are sure that you pressed the correct key

in a timely manner, go to Step 7.

The system does not respond when the

password is entered.

Go to "Step 7".

166 RS/6000 Enterprise Server Model H80 Series User's Guide

Symptom

Action

The system stopped and an indicator is

displayed on the system console and an

eight-digit error code is not displayed.

If the indicator represents:

Ÿ A keyboard, record error code M0KBD000

and report the problem to the service

organization.

Ÿ Memory, record error code M0MEM002 and

report the problem to the service

organization.

Ÿ SCSI, record error code M0CON000 and

report the problem to the service

organization.

Ÿ Network, record error code M0NET000 and

report the problem to the service

organization.

Ÿ Speaker/Audio, record error code

M0BT0000 and report the problem to the

service organization.

The System Management Services menu is

displayed.

The device or media that you are attempting to

boot from might be faulty.

1. Check the SMS error log for any errors. To

check the error log:

Ÿ Select tools.

Ÿ Select error log.

Ÿ If an error is logged, check the time

stamp.

Ÿ If the error was logged during the

current boot attempt, record it and

report it to your service representative.

Ÿ If no recent error is logged in the error

log, continue to the next step below.

2. If you are attempting to load the Online

Diagnostics, try loading the Standalone

Diagnostics. Otherwise, record error code

M0SCSI01 and report to the service

organization.

The system appears to be stopped, the disk

activity light is on continuously, and a beep was

heard from the system unit.

Record error code M0MEM001 and report the

problem to the service organization.

The system stops and the message STARTING

SOFTWARE PLEASE WAIT ... is displayed.

Report error code M0BT0000.

Report error code M0SCSI01.

The message The system will now continue

the boot process is displayed continuously on

the system unit's console.

Chapter 8. Hardware Problem Determination 167

Step 6

The diagnostics loaded correctly.

Go to “Problem Determination Using the Standalone or Online Diagnostics” on

page 155.

Step 7

There is a problem with the keyboard.

Find the type of keyboard you are using in the following table, and perform the

Action listed in the Action column.

Keyboard Type

Action

101-key keyboard. Identify by the type of Enter

key used. The Enter key is within one horizontal

row of keys.

Record error code M0KBD001 and report the

problem to the service organization.

102-key keyboard. Identify by the type of Enter

key used. The Enter key extends into two

horizontal rows of keys.

Record error code M0KBD002 and report the

problem to the service organization.

Kanji keyboard. Identify by the Japanese

characters.

Record error code M0KBD003 and report the

problem to the service organization.

ASCII-terminal keyboard. This applies to all

attached terminals.

Go to the problem-determination documentation

for this type of terminal.

168 RS/6000 Enterprise Server Model H80 Series User's Guide

Appendix A. Environmental Notices

Product Recycling and Disposal

This unit contains materials such as circuit boards and connectors with lead that

require special handling and disposal at end of life. Before this unit is disposed,

these materials must be removed and recycled or discarded according to applicable

regulations. This manual contains specific information on batteries where applicable.

This product may contain nickel-cadmium and/or lithium batteries. The battery(s)

must be recycled or disposed of properly. Recycling facilities may not be available in

your area. In the United States, IBM has established a collection process for reuse,

recycling, or proper disposal of used sealed lead acid, nickel cadmium and nickel

metal hydride batteries and battery packs from IBM equipment. For information on

proper disposal of the nickel cadmium batteries in this product, please contact IBM at

1-800-426-4333. For information on battery disposal outside the United States,

contact your local waste disposal facility.

Environmental Design

The environmental efforts that have gone into the design of this system signifies

IBM's commitment to improve the quality of its products and processes. Some of

these accomplishments include the elimination of the use of Class I ozone-depleting

chemicals in the manufacturing process and reductions in manufacturing wastes.

For more information, contact an IBM account representative.

Unit Emissions

The unit-related emission value is equal to or lower than 70dB(A).

Der Geräuschpegel der Einheit ist kleiner oder gleich 70 db(A).

Appendix A. Environmental Notices 169

170 RS/6000 Enterprise Server Model H80 Series User's Guide

Appendix B. Notices

This information was developed for products and services offered in the U.S.A.

The manufacturer may not offer the products, services, or features discussed in this

document in other countries. Consult the manufacturer's representative for

information on the products and services currently available in your area. Any

reference to the manufacturer's product, program, or service is not intended to state

or imply that only that product, program, or service may be used. Any functionally

equivalent product, program, or service that does not infringe any intellectual

property right of the manufacturer may be used instead. However, it is the user's

responsibility to evaluate and verify the operation of any product, program, or

service.

The manufacturer may have patents or pending patent applications covering subject

matter described in this document. The furnishing of this document does not give

you any license to these patents. You can send license inquiries, in writing, to the

manufacturer.

The following paragraph does not apply to the United Kingdom or any country

where such provisions are inconsistent with local law: THIS MANUAL IS

PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED

OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES

OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A

PARTICULAR PURPOSE. Some states do not allow disclaimer of express or

implied warranties in certain transactions; therefore, this statement may not apply to

you.

This information could include technical inaccuracies or typographical errors.

Changes are periodically made to the information herein; these changes will be

incorporated in new editions of the publication. The manufacturer may make

improvements and/or changes in the product(s) and/or the program(s) described in

this publication at any time without notice.

Information concerning products made by other than the manufacturer was obtained

from the suppliers of those products, their published announcements or other publicly

available sources. The manufacturer has not tested those products and cannot

confirm the accuracy of performance, compatibility or any other claims related to

products made by other than the manufacturer. Questions on the capabilities of

products made by other than the manufacturer should be addressed to the suppliers

of those products.

Appendix B. Notices 171

172 RS/6000 Enterprise Server Model H80 Series User's Guide

Appendix C. Service Processor Setup and Test

For your convenience, an example of a basic Service Processor setup checklist is

included here. Your setup may include more or fewer of the available features, so

you can adjust this checklist for your own application so that it is helpful to you.

Service Processor Setup Checklist

1. Unplug the power cord from the server.

2. Attach a local terminal for this setup procedure.

3. Plug in the server and power on the local terminal.

Attention: Make sure that server power remains off.

4. Bring up the Service Processor menus. See Chapter 3, “Using the Service

Processor” on page 25.

5. Set the system name. See “Privileged User Menus” on page 31.

6. Enable Surveillance. See page 33, and “Service Processor Functions” on

page 61.

7. Configure Call-In/Call-Out. See “Call-In/Call-Out Setup Menu” on page 53.

8. Exit the Service Processor menus.

9. Unplug the power cord from the server.

10. Attach modems (if needed). See page 27.

11. Plug in the server.

Attention: Make sure that server power remains off.

12. Test both of the following:

Call-In, page 174

Call-Out, page 175

Your Service Processor is now ready for use.

Appendix C. Service Processor Setup and Test 173

Testing the Setup

The following is a sample testing procedure to ensure your setup is working.

These tests include communicating with the server operating system. Before you

start, ensure that the necessary serial port(s) is configured. If you need assistance,

refer to “Serial Port Configuration” on page 176.

The server should be powered off as a result of the “Service Processor Setup

Checklist” on page 173.

Testing Call-In

1. Go to your remote terminal and call in to your server. Your server answers and

offers you the Service Processor Main Menu after requesting your privileged

access password.

2. Select System Power Control.

3. Select Power-On System.

When you are asked if you wish to continue powering on the system, type Y.

4. After the system firmware and operating system have initialized the server, the

Transfer (refer to page 183 for more information). This may take several

minutes. When the login prompt displays, you have successfully called the

Service Processor.

5. Type logout to disconnect from the operating system. The message No Carrier

displays on your remote terminal.

6. Call your server again. The operating system answers and offers you the login

prompt. If these tests are successful, call-in is working.

7. Log in and type shutdown -F to shut down your server.

8. The message No Carrier displays on your remote terminal.

174 RS/6000 Enterprise Server Model H80 Series User's Guide

Testing Call-Out

During the setup, you entered your phone numbers for the pager (on page 58) and

customer voice (on page 58). These numbers are used for this test.

1. Your remote terminal is disconnected as a result of the Call-In test.

2. Call your server again.

3. At the Service Processor Main Menu, select Call-In/Call-Out Setup menu, then

select Call-Out test. This action causes a simulated error condition for the

purposes of this test.

4. After a few moments, a message displays, regarding an illegal entry. Press

Enter to clear the message and return to the main menu.

5. When your telephone rings, answer the call. You should hear the sound of a

telephone being dialed. This is your computer trying to page you.

If this test is successful, call-out is working.

Return to the “Telephone Number Setup Menu” on page 57 to enter the actual

telephone numbers your server will use for reporting problems.

Appendix C. Service Processor Setup and Test 175

Serial Port Configuration

To configure the serial port on an AIX system, run the following from an AIX console:

1. Log in as root user.

2. To determine if you have any serial ports already configured, type:

lsdev -Cc tty

If no serial ports are configured, none are listed. If you want to configure serial

ports that are not listed, continue with the remaining steps.

3. Identify the serial port(s) with the modem(s).

4. Type smit tty

5. Select add tty

6. Select RS232

7. Select Baud rate 9600 or higher.

8. Select login enable and set the flow control to RTS.

9. Commit the selections and set up any other needed serial ports.

10. Exit SMIT.

176 RS/6000 Enterprise Server Model H80 Series User's Guide

Appendix D. Modem Configurations

The Service Processor is designed to place little demand on an attached modem,

thereby increasing the setup and connection success rates.

Sample Modem Configuration Files

This appendix contains information about several sample modem configuration files

that either work directly with your modem or provide a good starting point for a

custom setup.

The sample modem configuration files are located in your RS/6000 Enterprise Server

Model H80 Series firmware in the /usr/share/modems subdirectory (if your server is

using AIX) with the following names. A listing of each specific file is included in this

appendix.

Generic Modem Configuration Files

AIX File Name

modem_z.cfg

modem_z0.cfg

modem_f.cfg

modem_f0.cfg

modem_f1.cfg

Service Processor Firmware File Name

modem_z_sp

modem_z0_sp

modem_f_sp

modem_f0_sp

modem_f1_sp

Specific Modem Configuration Files

AIX File Name

modem_m0.cfg

modem_m1.cfg

Service Processor Firmware File Name

modem_m0_sp

modem_m1_sp

Use the following selection procedures and your modem manual to determine which

of the configuration files is suitable for your use.

Appendix D. Modem Configurations 177

Configuration File Selection

Use the following steps to select a configuration file:

1. Is your modem an IBM 7852-400?

If Yes, use modem configuration file modem_m0.cfg and go to step 7 on

page 179.

Note: The IBM 7852-400 modem has DIP switches on the right side of the unit.

See “IBM 7852-400 DIP Switch Settings” on page 181 for the correct

switch settings.

If No, continue with step 2.

2. Is your modem an IBM 7857-017?

If Yes, use modem configuration file modem_m1.cfg and go to step 7 on

page 179.

Note: The IBM 7857-017 modem has two telephone line connections on the

back of the unit. One is marked LL (for Leased Line), and the other is

marked PTSN (for Public Telephone Switched Network). The service

processor expects to use the modem on the public network, so the

telephone line should attach to the PTSN connector.

If No, continue with step 3.

3. Does your modem respond to the extended command set (prefixed with &)?

If Yes, go to step 5 on page 179.

If No, continue with step 4.

4. Does your modem respond to:

Ÿ ATZ reset command

Ÿ ATZn reset commands, where n can be 0, 1, and so on?

If ATZ, configuration file modem_z.cfg is recommended.

If ATZn, configuration file modem_z0.cfg is recommended.

Go to step 7 on page 179.

178 RS/6000 Enterprise Server Model H80 Series User's Guide

5. Does your modem command set include a test for V.42 error correction at the

remote modem (often called “Auto-Reliable Mode”)?

If Yes, disable this test. You can use sample configuration files

/usr/share/modem_m0.cfg or /usr/share/modem_m1.cfg as models to help

you create a file for your particular modem. See “Customizing the Modem

Configuration Files” on page 180 for more information. Go to step 7.

If No, go to step 6.

6. Does your modem respond to:

Ÿ AT&F reset command

Ÿ AT&Fn reset commands, where n can be 0, 1, and so on?

If AT&F, configuration file modem_f.cfg is recommended.

If AT&Fn, configuration file modem_f0.cfg or modem_f1.cfg is recommended,

depending on which provides the hardware flow control profile.

7. You have completed selection of the configuration file.

If your modem configuration selection is not available in the Service Processor

Modem Configuration Menu, you must access it through the Configure Remote

Maintenance Policy Service Aid.

If you find it necessary to adjust any of these configuration files, use the manual

provided with your modem to accomplish that task. It is recommended you

select settings that enable hardware flow control and respond to DTR.

Note: Some older modems do not respond to the X0 or &R1 commands. Edit

out these commands from the modem configuration file if yours is such a

modem. See your modem manual for more information.

Some modems, such as the IBM 7857-017, are not designed for the paging function.

Although they can be used for paging, they return an error message when they do

not get the expected response from another modem. Therefore, even though the

paging was successful, the error message causes the Service Processor to retry,

continuing to place pager calls for the number of retries specified in the Call-Out

Policy Setup Menu. These retries result in redundant pages.

Appendix D. Modem Configurations 179

Examples for Using the Generic Sample Modem Configuration Files

The following table contains information to help you determine which modem

configuration file to use with various modems.

Modem

Setup Z

Setup Z0

(Rare)

Setup F

Setup F0

Setup F1

AT&T DataPort 2001

(Ring interrupt only on

first ring)

Bocamodem 1440E

Hayes Smart Modem 300

IBM 5841

IBM 5843

IBM 7851

IBM 7852-10

IBM 7855

USRobotics

36.6K Sportster

Zoom V.32

Customizing the Modem Configuration Files

You can create your own modem configuration files or modify the samples provided.

After you customize your modem configuration files, you must access them through

the Configure Remote Maintenance Policy Service Aid rather than from the Service

Processor menus.

Note:

If you have already set up your serial ports, line speeds, authorizations, and

telephone numbers from the Service Processor menus, use the service aid to specify

your customized modem configuration files.

If you have not already set up your serial ports, line speeds, authorizations, and

telephone numbers from the Service Processor menus, use the service aids to set

them while you specify your customized modem configuration files.

To disable Auto-Reliable Mode testing of the remote modem, use the sample modem

configuration file /usr/share/modems/modem_f.cfg as a model that you can modify,

as follows:

1. Find the necessary command in your modem manual.

180 RS/6000 Enterprise Server Model H80 Series User's Guide

2. Copy the /usr/share/modems/modem_f.cfg file to a new file with a different

name (for example, modem_fx.cfg).

3. In the new file (modem_fx.cfg), change the line Send "ATEðT\r" to Send

"ATcccEðT\r" where ccc is the added command as specified in your modem

manual, as follows.

Change the third line of each of the following stanzas:

Ÿ condout

Ÿ condin

Ÿ ripo

4. Save the changes.

IBM 7852-400 DIP Switch Settings

If you are using a 7852-400 modem to enable service processor communications, for

proper operation, the dual inline package (DIP) switches must be set according to

the following table:

Switch

Position

Function

Force DTR

Flow Control &E4

Down

Result Codes Enabled

Modem Emulation Disabled

Auto Answer Enabled

Maximum Throughput Enabled

RTS Normal Functions

Down

*Up

*Down

Enable Command Mode

Remote Digital Loopback Test Enabled

Dial-Up Line Enabled

AT Responses Enabled (Extended Responses Disabled)

Asynchronous Operation

28.8KB Line Speed

CD and DSR Normal Functions

2-Wire Leased Line Enabled

* Only switches 11 and 12 are changed from the factory default settings.

Xon/Xoff Modems

Some early modems assume software flow control (Xon/Xoff) between the computer

and the modem. Modems with this design send extra characters during and after the

transmitted data. The Service Processor cannot accept these extra characters. If

your configuration includes such a modem, your functional results may be

unpredictable.

Appendix D. Modem Configurations 181

The sample modem configuration files included in this appendix do not support these

modems, so custom configuration files are necessary. Anchor Automation 2400E is

an example of such a modem.

If you experience unexplainable performance problems that may be due to Xon/Xoff

characters, it is recommended that you upgrade your modem.

Ring Detection

Most modems produce an interrupt request each time they detect a ring signal.

Some modems generate an interrupt only on the first ring signal that they receive.

AT&T DataPort 2001 is an example of such a modem.

The Service Processor uses the ring interrupt request to count the number of rings

when Ring Indicate Power-On (RIPO) is enabled. If your modem produces an

interrupt on only the first ring, set Ring Indicate Power-On to start on the first ring.

Otherwise, you can choose to start Ring Indicate Power-On on any ring count.

Terminal Emulators

The Service Processor is compatible with simple ASCII terminals, and therefore

compatible with most emulators. When a remote session is handed off from the

Service Processor to the operating system, agreement between terminal emulators

becomes important.

The server's operating system will have some built-in terminal emulators. You may

also have a commercially available terminal emulation. It is important that the local

and host computers select the same or compatible terminal emulators so that the key

assignments and responses match, ensuring successful communications and control.

For best formatting, choose line wrap in your terminal emulator setup.

Recovery Procedures

Situations such as line noises and power surges can sometimes cause your modem

to enter an undefined state. When it is being used for dial-in, dial-out or ring indicate

power-on, your modem is initialized each time one of these actions is expected. If

one of these environmental conditions occur after your modem has been initialized, it

might be necessary to recover your modem to a known state.

If your modem communicates correctly with remote users, it is probably in control. It

may be wise to occasionally change some of the functional settings and then change

them back, just for the sense of security that the modem is communicating, and to

ensure it has been initialized recently.

182 RS/6000 Enterprise Server Model H80 Series User's Guide

If your system is particularly difficult to access physically, another strategy is to

protect it with an Uninterruptible Power Source (UPS) and a phone-line surge

protector.

In case recovery becomes necessary, shut down your system using established

procedures. Disconnect the power cable and press the power button to drain

capacitance while power is disconnected. Disconnect and reconnect modem power,

and then reconnect system power to completely reinitialize your system.

Transfer of a Modem Session

Because many modem command variations exist, the sample modem configuration

files located at the end of this appendix have been written to capture the largest

number of workable modem settings.

The modem command &Dn (where n is a number) generally sets the modem

response to the Data Terminal Ready (DTR) signal from the server's serial port. The

desired response is that the modem will hold a connection while DTR is enabled,

and drop the connection when DTR is released. Using this mechanism, the server

hangs up on a connection under normal conditions.

Consult your modem manual for its specific response scheme for the &Dn command.

Two strategies are available for dealing with the modem's response to DTR:

Ÿ Recovery

Ÿ Prevention

Before you use one of these strategies, determine if your server's modem is set up

correctly to respond to DTR.

With the remote terminal connected to serial port 1 and defined as the Primary

Console Device, there are two tests you can perform:

1. Will the modem drop the connection after the System initialization complete

message displays at the remote terminal?

If Yes, the modem is set up correctly.

If No, try another &Dn setting for your server's modem. See your modem

manual for this information. The &Dn command appears in three places each in

three of the sample modem configuration files, as follows:

2. Will the server's modem disconnect when the power drops? You can make this

observation at the remote terminal by commanding your server to shut down and

Appendix D. Modem Configurations 183

power off. (Use the AIX command shutdown -F.) Watch for the message NO

CARRIER on your remote terminal.

If Yes, this is the correct response. The modem is set up correctly.

If No, try another &Dn setting for your server's modem. See your model manual

for this information. The &Dn command appears in three places each in three of

the sample modem configuration files. Only the following sample modem

configuration files contain the &Dn command (in three places each):

Ÿ modem_f.cfg

Ÿ modem_f0.cfg

Ÿ modem_f1.cfg

If you are using modem_z.cfg or modem_z0.cfg, you cannot control DTR

response. If your remote terminal does not disconnect after logging off, you

must command the remote terminal emulator to hang up. This then breaks the

connection.

Recovery Strategy

The recovery strategy consists of making two calls to establish a remote session.

This solution is the easiest to implement and allows more freedom for configuring

your server's serial ports.

To set up a remote terminal session, dial into the Service Processor and start the

system. After the operating system is loaded and initialized, the connection will be

dropped. At this point, call the server back and the operating system will answer and

offer you the login prompt.

Prevention Strategy

The disconnect is caused by the operating system when it initializes the Primary

Console. The tests listed in “Transfer of a Modem Session” on page 183 are

conducted with the remote terminal selected as the primary console to manifest the

modem's response to DTR transitions.

Ÿ If a local ASCII terminal or a graphics console is to be a permanent part of your

server, then make one of them the primary console. Your remote terminal will no

longer experience the connection loss.

Ÿ If a local console is not a permanent part of your server, you can still assign

either the unused graphics console or the unused serial port as the primary

console. This gives you the desired seamless connection at your remote

terminal.

184 RS/6000 Enterprise Server Model H80 Series User's Guide

Ÿ If you choose to use the unused serial port as the primary console, some

initialization traffic will be sent to any serial device attached to that port. As a

result, that serial device's connection and function could be affected. These

impacts may make that port unattractive for devices other than a temporary local

ASCII terminal.

Appendix D. Modem Configurations 185

Modem Configuration Sample Files

Sample File modem_m0.cfg

# COMPONENT_NAME: (ESPSETUP) ENTRY SERVICE PROCESSOR SETUP: modem_mð

# FUNCTIONS: Modem configuration file specifically for IBM 7852-4ðð

# modem with Auto-Reliable feature. This feature must be turned off

# for Catcher calls. This example uses the AT&F reset command to

# choose the factory defaults.

# Licensed Materials - Property of IBM

# US Government Users Restricted Rights - Use, duplication or

# disclosure restricted by GSA ADP Schedule Contract with IBM Corp.

# The modem has configuration switches. They should be set to the

# factory default settings, except switches 11 and 12. These must be

# to UP ("AT" responses) and DOWN (Asynchronous operation), respectively.

ICDelay 1

DefaultTO 1ð

CallDelay 12ð

# %N Call-Out phone number

%R Return phone number

# PROGRAMMING NOTE: No blanks between double quote marks (").

condout:

send "AT&F&E2EðT\r"

# Reset to factory defaults

# Reliable mode

# Echo off

ignore "ð\r" or "OK\r\n" timeout 2 # Ignore modem response.

send "AT&E12&E14\r"

# Disable pacing

# Disable data compression

expect "ð\r" or "OK\r\n" timeout 2 # Confirm commands successful.

send "AT&SF1&SðS9=1\r"

# DSR independent of CD

# Force DSR on.

# CD respond time=1ððms

expect "ð\r" or "OK\r\n" timeout 2 # Confirm commands successful.

send "ATVðSð=ð\r"

# Numeric response code

# Auto-Answer off

expect "ð\r" or "OK\r\n" timeout 2 # Confirm commands successful.

done

connect:

send "ATDT%N\r"

# Tone dialing command.

# %N from Call Home setup.

186 RS/6000 Enterprise Server Model H80 Series User's Guide

# Expect a connection response.

expect "33\r" or "31\r" or "28\r" or "26\r" or "24\r" or "21\r" or

"19\r" or "13\r" or "12\r" or "1\r" busy "7\r"

timeout 6ð

done

retry:

send "A/"

# Repeat the previous command.

# Expect a connection response.

expect "33\r" or "31\r" or "28\r" or "26\r" or "24\r" or "21\r" or

"19\r" or "13\r" or "12\r" or "1\r" busy "7\r"

timeout 6ð

done

disconnect:

delay 2

# Separate from previous data.

# Assure command mode.

# Allow mode switching delay.

# Set modem switch-hook down

# (i.e., hang up).

send "+++"

delay 2

send "ATHðT\r"

ignore "ð\r" or "OK\r" timeout 2

send "ATEðQ1\r"

# Ignore modem response.

# Initialize modem: Echo OFF,

# Disable responses.

ignore "ð\r" timeout 1

done

condin:

send "AT&F&E2EðT\r"

# Reset to factory defaults.

# Reliable mode

# Echo off

ignore "ð\r" or "OK\r\n" timeout 2 # Ignore modem response.

send "AT&E12&E14\r"

# Disable pacing

# Disable data compression

expect "ð\r" or "OK\r\n" timeout 2 # Confirm commands successful

send "AT&SF1&SðS9=1\r"

# DSR independent of CD.

# Force DSR on.

# CD respond time=1ððms

expect "ð\r" or "OK\r\n" timeout 2 # Confirm commands successful.

send "ATVðSð=2\r"

# Numberic response code

# Answer on 2nd ring

# Confirm commands successful.

expect "ð\r" timeout 2

done

waitcall: ignore "2\r" timeout 1

expect "2\r" timeout 1ð

# Ignore first ring.

# Pickup 2nd ring or timeout

# Expect a connection response.

expect "33\r" or "31\r" or "28\r" or "26\r" or "24\r" or "21\r" or

"19\r" or "13\r" or "12\r" or "1\r" busy "7\r"

timeout 6ð

done

page:

send "ATDT%N,,,,%R;\r"

# %N = pager call center number

# Add enough commas to wait for

# time to enter paging number.

Appendix D. Modem Configurations 187

# %R = paging number

expect "ð\r" timeout 6ð

delay 2

send "ATHð\r"

expect "ð\r" timeout 2

done

# Confirm successful command.

# Wait before hanging up.

# Hang up.

# Confirm successful command.

ripo:

send "AT&F&E2EðT\r"

# Reset to factory defaults.

# Reliable mode

# Echo off

ignore "ð\r" or "OK\r\n" timeout 2 # Ignore modem response.

send "AT&E12&E14\r"

# Disable pacing

# Disable data compression

expect "ð\r" or "OK\r\n" timeout 2 # Confirm successful command.

send "AT&SF1&SðS9=1\r"

# DSR independent of CD.

# Force DSR on.

# CD respond time=1ððms

expect "ð\r" or "OK\r\n" timeout 2 # Confirm commands successful.

send "ATVðSð=ð\r"

# Numeric response code

# Auto Answer OFF

# Confirm commands successful.

expect "ð\r" timeout 2

done

error:

# Handle unexpected modem

# responses.

expect "8\r" or "7\r" or "6\r" or "4\r" or "3\r"

delay 2

done

188 RS/6000 Enterprise Server Model H80 Series User's Guide

Sample File modem_m1.cfg

# COMPONENT_NAME: (ESPSETUP) ENTRY SERVICE PROCESSOR SETUP modem_m1

# FUNCTIONS: Modem configuration file specifically for IBM 7857-ð17 modem with

# Auto-Reliable feature. This feature must be turned off for Catcher calls.

# This example uses the AT&F reset command to choose the factory defaults.

# To allow dial commands for digital pagers, it is necessary to reduce

# the number of characters in the dial command. Each comma (delay) has

# been set to 6 seconds (S8=6) for that reason.

# Licensed Materials - Property of IBM

# US Government Users Restricted Rights - Use, duplication or

# disclosure restricted by GSA ADP Schedule Contract with IBM Corp.

ICDelay 1

DefaultTO 1ð

CallDelay 12ð

# %N Call-Out phone number

%R Return phone number

# PROGRAMMING NOTE: No blanks between double quote marks (").

condout:

send "AT&FᑍEðEð\r"

# Reset to factory defaults.

# ᑍEð=data compression disabled

# Eð=echo disabled

ignore "ð\r" or "OK\r\n" timeout 2 # Ignore modem response.

send "AT#FðᑍQ2S8=6\r"

# Trellis modulation disabled

# Retrain with adaptive rate

# Set ,=6second

expect "ð\r" or "OK\r\n" timeout 2 # Confirm commands successful

send "ATVðXðSð=ð\r"

# Numeric response code

# AT compatible messages

# Auto-Answer disabled

expect "ð\r" or "OK\r\n" timeout 2 # Confirm commands successful.

done

connect:

retry:

send "ATDT%N\r"

# Tone dialing command.

# %N from Call Home setup.

expect "1\r" busy "7\r" timeout 6ð # Expect a connection response.

done

send "A/"

# Repeat the previous command.

expect "1\r" busy "7\r" timeout 6ð # Expect a connection response.

Appendix D. Modem Configurations 189

done

disconnect:

delay 2

send "+++"

delay 2

# Separate from previous data.

# Assure command mode.

# Allow mode switching delay.

# Set modem switch-hook down

# (i.e., hang up).

send "ATHð\r"

ignore "ð\r" or "OK\r" timeout 2

send "ATEðQ1\r"

# Ignore modem response.

# Initialize modem: Echo OFF,

# Disable responses.

ignore "ð\r" timeout 1

done

condin:

send "AT&FᑍEðEð\r"

# Reset to factory defaults.

# ᑍEð=data compression disabled

# Eð=echo disabled

ignore "ð\r" or "OK\r\n" timeout 2 # Ignore modem response.

send "AT#FðᑍQ2\r"

# Trellis modulation disabled

# Retrain with adaptive rate

expect "ð\r" or "OK\r\n" timeout 2 # Confirm commands successful

send "ATVðXðSð=2\r"

# Numeric response code

# AT compatible messages

# Answer on 2nd ring

expect "ð\r" timeout 2

done

# Confirm commands successful.

waitcall: ignore "2\r" timeout 1

expect "2\r" timeout 1ð

# Ignore first ring.

# Pick up second ring

# or timeout.

# Expect a connection response.

expect "1\r" timeout 6ð

done

page:

send "ATD%N,%R\r"

# %N = pager call center number

# commas=6sec wait time to

# enter paging number.

# %R = return number

# Confirm successful command.

# Wait before hanging up.

# Assure command mode.

# Allow mode switching delay.

# Hang up.

# Confirm successful command.

expect "ð\r" or "3\r" timeout 3ð

delay 2

send "+++"

delay 2

send "ATHð\r"

expect "ð\r" timeout 2

done

ripo:

send "AT&FᑍEðEð\r"

# Reset to factory defaults.

# ᑍEð=data compression disabled

# Eð=echo disabled

ignore "ð\r" or "OK\r\n" timeout 2 # Ignore modem response.

send "AT#FðᑍQ2\r"

# Trellis modulation disabled

# Retrain with adaptive rate

190 RS/6000 Enterprise Server Model H80 Series User's Guide

expect "ð\r" or "OK\r\n" timeout 2 # Confirm successful command.

send "ATVðXðSð=ð\r"

# Numeric response code

# AT compatible messages

# Auto-Answer disabled

# Confirm commands successful.

expect "ð\r" timeout 2

done

error:

# Handle unexpected modem

# responses.

expect "8\r" or "7\r" or "4\r" or "3\r"

delay 2

done

Appendix D. Modem Configurations 191

Sample File modem_z.cfg

# COMPONENT_NAME: (ESPSETUP) ENTRY SERVICE PROCESSOR SETUP Z

# FUNCTIONS: Modem configuration file for many early Hayesᑍ compatible modems.

# This example uses the ATZ reset command to choose the factory defaults.

# This setup will work for many modems, but it is required for early vintage

# modems which respond to neither the ATZð reset command nor the extended (&)

# commands. Refer to your modem manual.

# ᑍ Trademark of Hayes Microcomputer Products, Inc.

# Licensed Materials - Property of IBM

# US Government Users Restricted Rights - Use, duplication or

# disclosure restricted by GSA ADP Schedule Contract with IBM Corp.

# If the modem has configuration switches, they should be set to the

# factory default settings.

ICDelay 1

DefaultTO 1ð

CallDelay 12ð

# AT Attention Code

Inserts delay in dialing commands

Turn on responses

# Z

Reset to factory defaults Qð

# Eð Turn echo off

Turn off responses

# Vð Use numeric responses

# +++ Escape to command mode

# Hð Hang-up

Sð=ð Automatic answer inhibit

Sð=2 Answer on second ring

T = Tone mode. When used as T\r, it is a

no op to maintain program synchronization

when modem may/will echo the commands.

# %N Call-Out phone number

Paging phone number

# %S Modem speed (available to users)

# Following are common responses from a wide range of modems:

# 16, 15, 12, 1ð, 5 and 1 are connection responses. Add others as required.

# 7=busy; 6=no dial tone; 4=error; 3=no carrier; 2=ring; ð=OK

# PROGRAMMING NOTE: No blanks between double quote marks (").

condout:

send "ATZQðT\r"

ignore "ð\r" or "OK\r\n" timeout 2 # Ignore modem response.

send "ATEðT\r" # Initialize modem: Echo OFF,

expect "ð\r" or "OK\r\n" timeout 2 # Enable responses (Numeric),

# Reset to factory defaults.

send "ATQðVðT\r"

expect "ð\r" timeout 2

send "ATSð=ð\r"

expect "ð\r" timeout 2

done

# Limit response codes.

# Confirm commands successful.

# Set AutoAnswer OFF

# Confirm command successful.

connect:

send "ATDT%N\r"

# Tone dialing command.

# %N from Call Home setup.

# Expect a connection response.

expect "16\r" or "15\r" or "14\r" or "12\r" or "1ð\r" or "5\r" or "1\r" busy "7\r"

timeout 6ð

done

retry:

send "A/"

# Repeat the previous command.

# Expect a connection response.

expect "16\r" or "15\r" or "14\r" or "12\r" or "1ð\r" or "5\r" or "1\r" busy "7\r"

192 RS/6000 Enterprise Server Model H80 Series User's Guide

timeout 6ð

disconnect:

done

delay 2

send "+++"

delay 2

# Separate from previous data.

# Assure command mode.

# Allow mode switching delay.

# Set modem switch-hook down

# (i.e., hang up).

send "ATHðT\r"

ignore "ð\r" or "OK\r" timeout 2

send "ATEðQ1\r"

# Ignore modem response.

# Initialize modem: Echo OFF,

# Disable responses.

ignore "ð\r" timeout 1

done

condin:

send "ATZQðT\r"

# Reset to factory defaults.

ignore "ð\r" or "OK\r\n" timeout 2 # Ignore modem response.

send "ATEðT\r"

# Initialize modem: Echo OFF,

expect "ð\r" or "OK\r\n" timeout 2 # Enable responses (Numeric),

send "ATQðVðT\r"

expect "ð\r" timeout 2

send "ATSð=2\r"

expect "ð\r" timeout 2

done

# Limit response codes.

# Confirm commands successful.

# Set AutoAnswer ON

# Confirm command successful.

waitcall: ignore "2\r" timeout 1

expect "2\r" timeout 1ð

# Ignore first ring.

# Pick up second ring

# or timeout.

# Expect a connection response.

expect "16\r" or "15\r" or "14\r" or "12\r" or "1ð\r" or "5\r" or "1\r"

timeout 6ð

done

page:

send "ATDT%N,,,,%R;\r"

# %N = pager call center number

# Add enough commas to wait for

# time to enter paging number.

# %R = paging number

# Confirm successful command.

expect "ð\r" timeout 6ð

delay 2

send "ATHðT\r"

expect "ð\r" timeout 2

done

# Wait before hanging up.

# Hang up.

# Confirm successful command.

ripo:

send "ATZQðT\r"

# Reset to factory defaults.

ignore "ð\r" or "OK\r\n" timeout 2 # Ignore modem response.

send "ATEðT\r"

# Initialize modem: Echo OFF,

expect "ð\r" or "OK\r\n" timeout 2 # Enable responses (Numeric),

send "ATQðVðT\r"

expect "ð\r" timeout 2

send "ATSð=ð\r"

expect "ð\r" timeout 2

done

# Limit response codes.

# Confirm commands successful.

# Set AutoAnswer OFF

# Confirm command successful.

# RI Power On enabled.

error:

# Handle unexpected modem

# responses.

expect "8\r" or "7\r" or "6\r" or "4\r" or "3\r"

delay 2

done

Appendix D. Modem Configurations 193

Sample File modem_z0.cfg

# COMPONENT_NAME: (ESPSETUP) ENTRY SERVICE PROCESSOR SETUP Zð

# FUNCTIONS: Modem configuration file for some early Hayesᑍ compatible modems.

# This example uses the ATZð reset command to choose the factory defaults.

# This setup is recommended for modems that will respond to the ATZð command

# and which do not respond to the extended (&) commands. Refer to your modem

# manual.

# ᑍ Trademark of Hayes Microcomputer Products, Inc.

# Licensed Materials - Property of IBM

# US Government Users Restricted Rights - Use, duplication or

# disclosure restricted by GSA ADP Schedule Contract with IBM Corp.

# If the modem has configuration switches, they should be set to the

# factory default settings.

ICDelay 1

DefaultTO 1ð

CallDelay 12ð

# AT Attention Code

Inserts delay in dialing commands

Turn on responses

# Zð Reset. Restore Profile ð Qð

# Eð Turn echo off

Turn off responses

# Vð Use numeric responses

Sð=ð Automatic answer inhibit

# +++ Escape to command mode

Sð=2 Answer on second ring

# Hð Hang-up

Xð=ð Limit modem response codes

T = Tone mode. When used as T\r, it is a

no op to maintain program synchronization

when modem may/will echo the commands.

# %N Call-Out phone number

Paging phone number

# %S Modem speed (available to users)

# Following are common responses from a wide range of modems:

# 16, 15, 12, 1ð, 5 and 1 are connection responses. Add others as required.

# 7=busy; 6=no dial tone; 4=error; 3=no carrier; 2=ring; ð=OK

# PROGRAMMING NOTE: No blanks between double quote marks (").

condout:

send "ATZðQðT\r"

ignore "ð\r" or "OK\r\n" timeout 2 # Ignore modem response.

send "ATEðT\r" # Initialize modem: Echo OFF,

expect "ð\r" or "OK\r\n" timeout 2 # Enable responses (Numeric),

# Reset modem. Select profile ð

send "ATQðVðXðT\r"

expect "ð\r" timeout 2

send "ATSð=ð\r"

expect "ð\r" timeout 2

done

# Limit response codes.

# Confirm commands successful.

# Set AutoAnswer OFF

# Confirm command successful.

connect:

send "ATDT%N\r"

# Tone dialing command.

# %N from Call Home setup.

# Expect a connection response.

expect "16\r" or "15\r" or "14\r" or "12\r" or "1ð\r" or "5\r" or "1\r" busy "7\r"

timeout 6ð

done

retry:

send "A/"

# Repeat the previous command.

# Expect a connection response.

194 RS/6000 Enterprise Server Model H80 Series User's Guide

expect "16\r" or "15\r" or "14\r" or "12\r" or "1ð\r" or "5\r" or "1\r" busy "7\r"

timeout 6ð

done

disconnect:

delay 2

send "+++"

delay 2

# Separate from previous data.

# Assure command mode.

# Allow mode switching delay.

# Set modem switch-hook down

# (i.e., hang up).

send "ATHðT\r"

ignore "ð\r" or "OK\r" timeout 2

send "ATEðQ1\r"

# Ignore modem response.

# Initialize modem: Echo OFF,

# Disable responses.

ignore "ð\r" timeout 1

done

condin:

send "ATZðQðT\r"

# Reset modem. Select profile ð

ignore "ð\r" or "OK\r\n" timeout 2 # Ignore modem response.

send "ATEðT\r"

# Initialize modem: Echo OFF,

expect "ð\r" or "OK\r\n" timeout 2 # Enable responses (Numeric),

send "ATQðVðXðT\r"

expect "ð\r" timeout 2

send "ATSð=2\r"

expect "ð\r" timeout 2

done

# Limit response codes.

# Confirm commands successful.

# Set AutoAnswer ON

# Confirm command successful.

waitcall: ignore "2\r" timeout 1

expect "2\r" timeout 1ð

# Ignore first ring.

# Pick up second ring

# or timeout.

# Expect a connection response.

expect "16\r" or "15\r" or "14\r" or "12\r" or "1ð\r" or "5\r" or "1\r"

timeout 6ð

done

page:

send "ATDT%N,,,,%R;\r"

# %N = pager call center number

# Add enough commas to wait for

# time to enter paging number.

# %R = paging number

# Confirm successful command.

expect "ð\r" timeout 6ð

delay 2

send "ATHðT\r"

expect "ð\r" timeout 2

done

# Wait before hanging up.

# Hang up.

# Confirm successful command.

ripo:

send "ATZðQðT\r"

# Reset modem. Select profile ð

ignore "ð\r" or "OK\r\n" timeout 2 # Ignore modem response.

send "ATEðT\r"

# Initialize modem: Echo OFF,

expect "ð\r" or "OK\r\n" timeout 2 # Enable responses (Numeric),

send "ATQðVðXðT\r"

expect "ð\r" timeout 2

send "ATSð=ð\r"

expect "ð\r" timeout 2

done

# Limit response codes.

# Confirm commands successful.

# Set AutoAnswer OFF

# Confirm command successful.

# RI Power On enabled.

error:

# Handle unexpected modem

# responses.

expect "8\r" or "7\r" or "6\r" or "4\r" or "3\r"

delay 2

done

Appendix D. Modem Configurations 195

Sample File modem_f.cfg

# COMPONENT_NAME: (ESPSETUP) ENTRY SERVICE PROCESSOR SETUP F

# FUNCTIONS: Modem configuration file for many recent Hayesᑍ compatible modems.

# This example uses the AT&F reset command to choose the factory defaults.

# This set up is preferred for modems with extended (&) commands. For early

# vintage modems, setup Z or Zð is recommended. If your modem responds to

# the extended (&) commands and to factory default choices (&Fn), setup file

# Fð or F1 is recommended.

# ᑍ Trademark of Hayes Microcomputer Products, Inc.

# Licensed Materials - Property of IBM

# US Government Users Restricted Rights - Use, duplication or

# disclosure restricted by GSA ADP Schedule Contract with IBM Corp.

# If the modem has configuration switches, they should be set to the

# factory default settings.

ICDelay 1

DefaultTO 1ð

CallDelay 12ð

# AT Attention Code

Inserts delay in dialing commands

Turn on responses

# &F Reset to default profile Qð

# Eð Turn echo off

Turn off responses

# Vð Use numeric responses

Sð=ð Automatic answer inhibit

# +++ Escape to command mode

Sð=2 Answer on second ring

# Hð Hang-up

Xð=ð Limit modem response codes

T = Tone mode. When used as T\r, it is a

no op to maintain program synchronization

when modem may/will echo the commands.

# &C1 Detect CD

&D2 Respond to DTR (often the default)

# %N Call-Out phone number

Paging phone number

# %S Modem speed (available to users)

# Following are common responses from a wide range of modems:

# 16, 15, 12, 1ð, 5 and 1 are connection responses. Add others as required.

# 7=busy; 6=no dial tone; 4=error; 3=no carrier; 2=ring; ð=OK

# PROGRAMMING NOTE: No blanks between double quote marks (").

condout:

send "AT&FQðT\r"

ignore "ð\r" or "OK\r\n" timeout 2 # Ignore modem response.

send "ATEðT\r" # Initialize modem: Echo OFF,

expect "ð\r" or "OK\r\n" timeout 2 # Enable responses (Numeric),

# Reset to factory defaults.

send "ATQðVðXðT\r"

expect "ð\r" timeout 2

send "ATSð=ð\r"

expect "ð\r" timeout 2

send "AT&C1&D2\r"

expect "ð\r" timeout 2

done

# Limit response codes.

# Confirm commands successful.

# Set AutoAnswer OFF

# Confirm command successful.

# Detect carrier and DTR.

# Confirm command successful.

connect:

send "ATDT%N\r"

# Tone dialing command.

# %N from Call Home setup.

# Expect a connection response.

expect "16\r" or "15\r" or "14\r" or "12\r" or "1ð\r" or "5\r" or "1\r" busy "7\r"

timeout 6ð

196 RS/6000 Enterprise Server Model H80 Series User's Guide

done

retry:

send "A/"

# Repeat the previous command.

# Expect a connection response.

expect "16\r" or "15\r" or "14\r" or "12\r" or "1ð\r" or "5\r" or "1\r" busy "7\r"

timeout 6ð

done

disconnect:

delay 2

send "+++"

delay 2

# Separate from previous data.

# Assure command mode.

# Allow mode switching delay.

# Set modem switch-hook down

# (i.e., hang up).

send "ATHðT\r"

ignore "ð\r" or "OK\r" timeout 2

send "ATEðQ1\r"

# Ignore modem response.

# Initialize modem: Echo OFF,

# Disable responses.

ignore "ð\r" timeout 1

done

condin:

send "AT&FQðT\r"

# Reset to factory defaults.

ignore "ð\r" or "OK\r\n" timeout 2 # Ignore modem response.

send "ATEðT\r"

# Initialize modem: Echo OFF,

expect "ð\r" or "OK\r\n" timeout 2 # Enable responses (Numeric),

send "ATQðVðXðT\r"

expect "ð\r" timeout 2

send "ATSð=2\r"

expect "ð\r" timeout 2

send "AT&C1&D2\r"

expect "ð\r" timeout 2

done

# Limit response codes.

# Confirm commands successful.

# Set AutoAnswer ON

# Confirm command successful.

# Detect carrier and DTR.

# Confirm command successful.

waitcall: ignore "2\r" timeout 1

expect "2\r" timeout 1ð

# Ignore first ring.

# Pick up second ring

# or timeout.

# Expect a connection response.

expect "16\r" or "15\r" or "14\r" or "12\r" or "1ð\r" or "5\r" or "1\r"

timeout 6ð

done

page:

send "ATDT%N,,,,%R;\r"

# %N = pager call center number

# Add enough commas to wait for

# time to enter paging number.

# %R = paging number

# Confirm successful command.

expect "ð\r" timeout 6ð

delay 2

send "ATHðT\r"

expect "ð\r" timeout 2

done

# Wait before hanging up.

# Hang up.

# Confirm successful command.

Appendix D. Modem Configurations 197

ripo:

send "AT&FQðT\r"

ignore "ð\r" or "OK\r\n" timeout 2 # Ignore modem response.

send "ATEðT\r" # Initialize modem: Echo OFF,

expect "ð\r" or "OK\r\n" timeout 2 # Enable responses (Numeric),

# Reset to factory defaults.

send "ATQðVðXðT\r"

expect "ð\r" timeout 2

send "ATSð=ð\r"

expect "ð\r" timeout 2

send "AT&C1&D2\r"

expect "ð\r" timeout 2

done

# Limit response codes.

# Confirm commands successful.

# Set AutoAnswer OFF

# Confirm command successful.

# Detect carrier and DTR.

# Confirm command successful.

# RI Power On enabled.

error:

# Handle unexpected modem

# responses.

expect "8\r" or "7\r" or "6\r" or "4\r" or "3\r"

delay 2

done

198 RS/6000 Enterprise Server Model H80 Series User's Guide

Sample File modem_f0.cfg

# COMPONENT_NAME: (ESPSETUP) ENTRY SERVICE PROCESSOR SETUP Fð

# FUNCTIONS: Modem configuration file for many recent Hayesᑍ compatible modems.

# This example uses the AT&Fð reset command to choose the factory defaults.

# This set up is preferred for modems with extended (&) commands. For early

# vintage modems, setup Z or Zð is recommended. If your modem responds to

# the extended (&) commands and to factory default choices (&Fn), but doesn't

# work properly with this setup file, setup F1 is recommended.

# ᑍ Trademark of Hayes Microcomputer Products, Inc.

# Licensed Materials - Property of IBM

# US Government Users Restricted Rights - Use, duplication or

# disclosure restricted by GSA ADP Schedule Contract with IBM Corp.

# If the modem has configuration switches, they should be set to the

# factory default settings.

ICDelay 1

DefaultTO 1ð

CallDelay 12ð

# AT Attention Code

Inserts delay in dialing commands

Turn on responses

# &Fð Reset. Restore profile ð Qð

# Eð Turn echo off

Turn off responses

# Vð Use numeric responses

Sð=ð Automatic answer inhibit

# +++ Escape to command mode

Sð=2 Answer on second ring

# Hð Hang-up

Xð=ð Limit modem response codes

T = Tone mode. When used as T\r, it is a

no op to maintain program synchronization

when modem may/will echo the commands.

# &C1 Detect CD

# &R1 Ignore RTS (CTS)

&D2 Respond to DTR (often the default)

# %N Call-Out phone number

Paging phone number

# %S Modem speed (available to users)

# Following are common responses from a wide range of modems:

# 16, 15, 12, 1ð, 5 and 1 are connection responses. Add others as required.

# 7=busy; 6=no dial tone; 4=error; 3=no carrier; 2=ring; ð=OK

# PROGRAMMING NOTE: No blanks between double quote marks (").

condout:

send "AT&FðQðT\r"

ignore "ð\r" or "OK\r\n" timeout 2 # Ignore modem response.

send "ATEðT\r" # Initialize modem: Echo OFF,

expect "ð\r" or "OK\r\n" timeout 2 # Enable responses (Numeric),

# Reset modem. Select profile ð

send "ATQðVðXðT\r"

expect "ð\r" timeout 2

send "ATSð=ð\r"

expect "ð\r" timeout 2

send "AT&C1&D2&R1\r"

# Limit response codes.

# Confirm commands successful.

# Set AutoAnswer OFF

# Confirm command successful.

# Detect carrier and DTR,

# Ignore RTS.

expect "ð\r" timeout 2

done

# Confirm command successful.

connect:

send "ATDT%N\r"

# Tone dialing command.

# %N from Call Home setup.

# Expect a connection response.

Appendix D. Modem Configurations 199

expect "16\r" or "15\r" or "14\r" or "12\r" or "1ð\r" or "5\r" or "1\r" busy "7\r"

timeout 6ð

done

retry:

send "A/"

# Repeat the previous command.

# Expect a connection response.

expect "16\r" or "15\r" or "14\r" or "12\r" or "1ð\r" or "5\r" or "1\r" busy "7\r"

timeout 6ð

done

disconnect:

delay 2

send "+++"

delay 2

# Separate from previous data.

# Assure command mode.

# Allow mode switching delay.

# Set modem switch-hook down

# (i.e., hang up).

send "ATHðT\r"

ignore "ð\r" or "OK\r" timeout 2

send "ATEðQ1\r"

# Ignore modem response.

# Initialize modem: Echo OFF,

# Disable responses.

ignore "ð\r" timeout 1

done

condin:

send "AT&FðQðT\r"

# Reset modem. Select profile ð

ignore "ð\r" or "OK\r\n" timeout 2 # Ignore modem response.

send "ATEðT\r"

# Initialize modem: Echo OFF,

expect "ð\r" or "OK\r\n" timeout 2 # Enable responses (Numeric),

send "ATQðVðXðT\r"

expect "ð\r" timeout 2

send "ATSð=2\r"

expect "ð\r" timeout 2

send "AT&C1&D2&R1\r"

# Limit response codes.

# Confirm commands successful.

# Set AutoAnswer ON

# Confirm command successful.

# Detect carrier and DTR,

# Ignore RTS.

expect "ð\r" timeout 2

done

# Confirm command successful.

waitcall: ignore "2\r" timeout 1

expect "2\r" timeout 1ð

# Ignore first ring.

# Pick up second ring

# or timeout.

# Expect a connection response.

expect "16\r" or "15\r" or "14\r" or "12\r" or "1ð\r" or "5\r" or "1\r"

timeout 6ð

done

page:

send "ATDT%N,,,,%R;\r"

# %N = pager call center number

# Add enough commas to wait for

# time to enter paging number.

# %R = paging number

# Confirm successful command.

expect "ð\r" timeout 6ð

delay 2

send "ATHðT\r"

expect "ð\r" timeout 2

done

# Wait before hanging up.

# Hang up.

# Confirm successful command.

ripo:

send "AT&FðQðT\r"

# Reset modem. Select profile ð

ignore "ð\r" or "OK\r\n" timeout 2 # Ignore modem response.

send "ATEðT\r"

# Initialize modem: Echo OFF,

expect "ð\r" or "OK\r\n" timeout 2 # Enable responses (Numeric),

send "ATQðVðXðT\r"

expect "ð\r" timeout 2

send "ATSð=ð\r"

expect "ð\r" timeout 2

send "AT&C1&D2&R1\r"

# Limit response codes.

# Confirm commands successful.

# Set AutoAnswer OFF

# Confirm command successful.

# Detect carrier and DTR,

# Ignore RTS.

expect "ð\r" timeout 2

# Confirm command successful.

200 RS/6000 Enterprise Server Model H80 Series User's Guide

done

# RI Power On enabled.

error:

# Handle unexpected modem

# responses.

expect "8\r" or "7\r" or "6\r" or "4\r" or "3\r"

delay 2

done

Appendix D. Modem Configurations 201

Sample File modem_f1.cfg

# COMPONENT_NAME: (ESPSETUP) ENTRY SERVICE PROCESSOR SETUP F1

# FUNCTIONS: Modem configuration file for many recent Hayesᑍ compatible modems.

# This example uses the AT&F1 reset command to choose the factory defaults.

# This set up is for modems with extended (&) commands and which do not work

# properly with setup Fð. For early vintage modems, setup Z or Zð is

# recommended.

# ᑍ Trademark of Hayes Microcomputer Products, Inc.

# Licensed Materials - Property of IBM

# US Government Users Restricted Rights - Use, duplication or

# disclosure restricted by GSA ADP Schedule Contract with IBM Corp.

# If the modem has configuration switches, they should be set to the

# factory default settings.

ICDelay 1

DefaultTO 1ð

CallDelay 12ð

# AT Attention Code

Inserts delay in dialing commands

Turn on responses

# &F1 Reset. Restore profile 1 Qð

# Eð Turn echo off

Turn off responses

# Vð Use numeric responses

Sð=ð Automatic answer inhibit

# +++ Escape to command mode

Sð=2 Answer on second ring

# Hð Hang-up

Xð=ð Limit modem response codes

T = Tone mode. When used as T\r, it is a

no op to maintain program synchronization

when modem may/will echo the commands.

# &C1 Detect CD

# &R1 Ignore RTS (CTS)

&D2 Respond to DTR (often the default)

# %N Call-Out phone number

Paging phone number

# %S Modem speed (available to users)

# Following are common responses from a wide range of modems:

# 16, 15, 12, 1ð, 5 and 1 are connection responses. Add others as required.

# 7=busy; 6=no dial tone; 4=error; 3=no carrier; 2=ring; ð=OK

# PROGRAMMING NOTE: No blanks between double quote marks (").

condout:

send "AT&F1QðT\r"

ignore "ð\r" or "OK\r\n" timeout 2 # Ignore modem response.

send "ATEðT\r" # Initialize modem: Echo OFF,

expect "ð\r" or "OK\r\n" timeout 2 # Enable responses (Numeric),

# Reset modem. Select profile 1

send "ATQðVðXðT\r"

expect "ð\r" timeout 2

send "ATSð=ð\r"

expect "ð\r" timeout 2

send "AT&C1&D2&R1\r"

# Limit response codes.

# Confirm commands successful.

# Set AutoAnswer OFF

# Confirm command successful.

# Detect carrier and DTR,

# Ignore RTS.

expect "ð\r" timeout 2

done

# Confirm command successful.

connect:

send "ATDT%N\r"

# Tone dialing command.

# %N from Call Home setup.

# Expect a connection response.

expect "16\r" or "15\r" or "14\r" or "12\r" or "1ð\r" or "5\r" or "1\r" busy "7\r"

202 RS/6000 Enterprise Server Model H80 Series User's Guide

timeout 6ð

retry:

done

send "A/"

# Repeat the previous command.

# Expect a connection response.

expect "16\r" or "15\r" or "14\r" or "12\r" or "1ð\r" or "5\r" or "1\r" busy "7\r"

timeout 6ð

done

disconnect:

delay 2

send "+++"

delay 2

# Separate from previous data.

# Assure command mode.

# Allow mode switching delay.

# Set modem switch-hook down

# (i.e., hang up).

send "ATHðT\r"

ignore "ð\r" or "OK\r" timeout 2

send "ATEðQ1\r"

# Ignore modem response.

# Initialize modem: Echo OFF,

# Disable responses.

ignore "ð\r" timeout 1

done

condin:

send "AT&F1QðT\r"

# Reset modem. Select profile 1

ignore "ð\r" or "OK\r\n" timeout 2 # Ignore modem response.

send "ATEðT\r"

# Initialize modem: Echo OFF,

expect "ð\r" or "OK\r\n" timeout 2 # Enable responses (Numeric),

send "ATQðVðXðT\r"

expect "ð\r" timeout 2

send "ATSð=2\r"

expect "ð\r" timeout 2

send "AT&C1&D2&R1\r"

# Limit response codes.

# Confirm commands successful.

# Set AutoAnswer ON

# Confirm command successful.

# Detect carrier and DTR,

# Ignore RTS.

expect "ð\r" timeout 2

done

# Confirm command successful.

waitcall: ignore "2\r" timeout 1

expect "2\r" timeout 1ð

# Ignore first ring.

# Pick up second ring

# or timeout.

# Expect a connection response.

expect "16\r" or "15\r" or "14\r" or "12\r" or "1ð\r" or "5\r" or "1\r"

timeout 6ð

done

page:

send "ATDT%N,,,,%R;\r"

# %N = pager call center number

# Add enough commas to wait for

# time to enter paging number.

# %R = paging number

# Confirm successful command.

expect "ð\r" timeout 6ð

delay 2

send "ATHðT\r"

expect "ð\r" timeout 2

done

# Wait before hanging up.

# Hang up.

# Confirm successful command.

ripo:

send "AT&F1QðT\r"

# Reset modem. Select profile 1

ignore "ð\r" or "OK\r\n" timeout 2 # Ignore modem response.

send "ATEðT\r"

# Initialize modem: Echo OFF,

expect "ð\r" or "OK\r\n" timeout 2 # Enable responses (Numeric),

send "ATQðVðXðT\r"

expect "ð\r" timeout 2

send "ATSð=ð\r"

expect "ð\r" timeout 2

send "AT&C1&D2&R1\r"

# Limit response codes.

# Confirm commands successful.

# Set AutoAnswer OFF

# Confirm command successful.

# Detect carrier and DTR,

# Ignore RTS.

expect "ð\r" timeout 2

done

# Confirm command successful.

# RI Power On enabled.

Appendix D. Modem Configurations 203

error:

# Handle unexpected modem

# responses.

expect "8\r" or "7\r" or "6\r" or "4\r" or "3\r"

delay 2

done

204 RS/6000 Enterprise Server Model H80 Series User's Guide

Index

diagnostic considerations (continued)

running standalone 97

diagnostics

required attributes 98

diagnostics, using 95

display/alter bootlist 122

Numerics

3.5-inch diskette drive

using 16

7135 RAIDiant array 149

7318 server service aid 150

about this book xv

alter/display bootlist 122

electrical safety

entering open firmware

ergonomic information 21

error logs 75

battery

disposal, recycling 169

boot mode menu 43

fibre channel RAID service aid 130

flash SK-NET FDDI firmware 131

call-in

testing 174

general user menu 29

call-in/call-out setup menu 53

call-out

testing 175

hardware problem determination 155

call-out (call-home) 73

call-out policy setup menu 59

CD-ROM drive

using 18

configure, processor/memory 70

console mirroring 74

I/O drawer operator panel display 10

indicators, POST

introducing the system

console strategy

customer account setup menu 60

keyboards

using 11

keys 7, 8

deconfigure, processor/memory 70

diagnostic considerations

running from a TTY terminal 97

running online 96

numeric 1 key

numeric 5

Index 205

keys (continued)

numeric 6

numeric 8 key

online diagnostics (continued)

service mode 103

online diagnostics modes of

operation 103

online publications xv

open firmware, entering

operating considerations

online and standalone

diagnostics 95

language selection menu 52

language, select 93

laser compliance statement xi

laser safety information xi

LCD progress indicator log 77

local area network service aid 139

log repair action service aid 139

operator panel display

reading, I/O drawer 10

overview

POST indicators

POST keys 7, 8

memory configuration/deconfiguration

modem

configuration file selection 178

configurations 177

transfer 183

power control network utilities

menu 50

powering on and off

preface xv

modem_f.cfg, sample file 196

modem_f0.cfg, sample file 199

modem_f1.cfg, sample file 202

modem_z.cfg, sample file 192

modem_z0.cfg, sample file 194

mouse

primary console 184

privileged user menus 31

problem determination

using the standalone or online

network service aid 139

processor configuration/deconfiguration

publications, online xv

online and standalone diagnostics

operating considerations 95

online diagnostics

concurrent mode 104

maintenance mode 105

206 RS/6000 Enterprise Server Model H80 Series User's Guide

service processor (continued)

main menu 31

reboot/restart policy setup menu 41

recycling 169

memory configuration/deconfiguration

menu 47

menus 27

related publications xv

repair log service aid 139

modem configuration menu 54

monitoring - surveillance 71

operational phases 78

OS surveillance setup menu 36

passwords 34

power control network utilities

menu 50

power-on methods 62

privileged user menus 31

processor

ring indicate power-on menu 40

run exercisers 141

running the online diagnostics in

concurrent mode 105

running the online diagnostics in

maintenance mode 105

running the online diagnostics in

service mode 103

configuration/deconfiguration

menu 46

running the standalone

diagnostics 106

reboot/restart policy setup menu 41

ring indicate power-on menu 40

serial port selection menu 55

serial port snoop setup menu 38

serial port speed setup menu 56

service processor reboot/restart

safety

serial port selection menu 55

serial port snoop setup menu 38

serial port speed setup menu 56

service director feature 21

service processor

system information menu 44

system power control menu 39

telephone setup menu 57

test 173

boot mode menu 43

call-in/call-out setup menu 53

call-out call-home 73

call-out policy setup menu 59

checklist 173

console mirroring 74

customer account setup menu 60

error logs 75

service processor error logs 75

service processor feature 21

service processor operational

phases 78

service processor procedures in service

mode 60

functions 61

general user menu 29

language selection menu 52

setup menu 33

Index 207

SSA service aid 147

standalone diagnostic operation 106

standalone diagnostics

running 106

web site, ergonomic information 21

strategy, console

system firmware updates 67

system information menu 44

system introduction

system management services 81

display error log 84

multiboot 90

OK prompt 93

password utilities 83

remote initial program load

system POST errors 76

system power control menu

system power-on methods 62

system verification procedure 151

telephone line requirements for the

United Kingdom

telephone setup menu 57

testing the setup

call-in 174

call-out 175

trademarks xvi

transfer of a modem session 183

United Kingdom’s telephone line

requirements

using the Model H80

208 RS/6000 Enterprise Server Model H80 Series User's Guide

Index 209

210 RS/6000 Enterprise Server Model H80 Series User's Guide

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