HP Hewlett Packard Scanner G4000 series User Manual

HP Scanjet G4000 series  
User Guide  
 
Contents  
User Guide  
1
 
How to use the scanner  
1
This manual describes how to use the HP Scanjet G4000 series Photo Scanners and  
their accessories.  
This section presents an overview of the scanner and how to use it.  
Where to get additional information  
To access an online version of the scanner user guide, click Start, point to Programs  
or All Programs, point to HP, Scanjet, G4000 series, and then click User Guide.  
You can get additional information about using this product from the HP Solution Center.  
If you have installed the HP Photosmart software that came with the scanner, double-  
click the HP Solution Center icon on your desktop, and then click Help and Support.  
Under the Documentation section, click Product Help.  
Accessibility  
This section describes the accessibility options available with this scanner.  
Accessing the user guide with screen reader software  
There is an online Help version of this User Guide on the software CD. This format can  
be used with most screen reader software programs. To find this guide on the CD, do  
the following:  
1. Insert the HP CD that came with the scanner into the computer CD drive.  
Wait for the installation dialog box to display.  
Note If the installation dialog box does not display, double-click the  
scanner.htm file on the root of the installation CD.  
2. Click View or print guides.  
A list of languages is displayed.  
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HP Scanjet G4000 series  
 
             
3. Click the language that you want.  
A list of guides is displayed.  
4. Click Onscreen User Guide.  
Button Disable Utility  
To prevent buttons from being accidentally pushed, you can use the Button Disable Utility  
to disable the buttons. You can use the same utility to re-enable the buttons.  
To use the Button Disable Utility, complete the following steps:  
1. On your hard drive, navigate to C:\Program Files\Common Files\Hewlett-Packard  
\Scanjet\G4000\.  
2. Double-click hpbdu.exe.  
The HP Button Disable Utility dialog box is displayed.  
3. Select the scanner, and then click Enable Buttons or Disable Buttons.  
How to use the HP Photosmart software  
When you install the HP Photosmart software, two icons are added to your desktop.  
These icons open programs for scanning and editing your scans.  
HP Solution Center is the program that gets you started scanning  
pictures and documents. Use the HP Solution Center for all of the  
following:  
Perform scanning and copy functions  
Access help and troubleshooting information  
Access the HP Photosmart software to edit your scans  
Modify settings and preferences  
The HP Photosmart software is the program to use for  
manipulating, printing, archiving, and sharing your images after  
they have been scanned. You can get to the HP Photosmart  
software from the desktop icon or through HP Solution Center.  
To start a scan:  
Double-click the HP Solution Center icon on the desktop, click the tab for the scanner,  
and then click the task you want to perform.  
Note If the HP Solution Center icon is not available on the desktop, click  
Start, point to Programs or All Programs, point to HP, and then click HP  
Solution Center.  
Front panel and accessories overview  
This section presents an overview of the scanner front panel and the transparent  
materials adapter (TMA).  
User Guide  
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Chapter 1  
Front-panel buttons  
Icon  
Feature name  
Description  
Scan button  
Scans pictures, graphics, documents, or objects.  
Scan Film  
button  
Scans transparent positives (such as 35 mm slides)  
and negatives. Scanning film requires that you use the  
transparent materials adapter (TMA) located on the  
underside of the scanner lid.  
Copy button  
Scans the item and sends it to the printer to make a  
copy.  
Scan to PDF  
button  
Scans one or more pages and saves them as a PDF  
file for sharing or storing.  
Transparent materials adapter (TMA)  
You can use the transparent materials adapter (TMA) to scan 35 mm slides or negatives.  
With the HP Scanjet G4050 TMA, you can also scan medium- and large-format film. For  
more information about the TMA, see Scan film.  
Scanning overview  
Start scanning in one of these ways:  
Image quality (6-color scanning) vs. speed  
When scanning images using the HP Scanjet G4000 series scanners, you can configure  
the scan settings for either fast scanning or higher-quality output. If you choose to take  
advantage of this product's high quality output by using the optimum color accuracy  
options, the scanning process will be slower.  
The HP Scanjet G4000 series scanners include the 6-color scanning feature. This  
technology makes it possible for a scanning device to detect a wider range of color. The  
result is more realistic photo reproductions with greater color accuracy. The term 6-color  
refers to amount of information collected for each pixel during the scanning process, not  
the number of colors in the output.  
Tip Try the higher-quality scan settings first on a small number of images,  
especially when using the HP Scanjet G4050 TMA. This will give you an idea of  
the scan speed so that you know what to expect when you scan a larger batch of  
images.  
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HP Scanjet G4000 series  
 
           
You can reach the quality and speed settings by doing the following:  
1. Open the HP Solution Center and select your device.  
2. Click Settings.  
3. Point to Scan Settings.  
4. Click Scan Preferences.  
5. Click Quality vs. Speed.  
For more information about the speed and quality settings, click Help in the Quality vs.  
Speed dialog box.  
Scan from the scanner front-panel buttons  
Use the front-panel buttons on the scanner for basic scanning functions, such as  
scanning pictures and documents. Instructions for using the front-panel buttons are  
located in this manual.  
For more information about how to use the front-panel buttons, see the following topics:  
Scan from the HP Solution Center  
Scan from the HP Solution Center when you want more control during the scanning  
process, such as when you want to preview the image before the final scan, use more  
advanced features, or change scan settings.  
To start the HP Solution Center:  
1. Do one of the following:  
a. On the Windows desktop, double-click the HP Solution Center icon.  
b. On the taskbar, click Start, point to Programs or All Programs, point to HP,  
and then click HP Solution Center.  
2. If you have installed more than one HP device, click the tab for the scanner. The  
HP Solution Center shows only the functions, settings, and support options that are  
appropriate for the selected HP device.  
Scan from other software programs  
You can scan an image directly into one of your software programs if the program is  
TWAIN compliant. Generally, the program is compliant if it has a menu option such as  
Acquire, Scan, or Import New Object. If you are unsure whether the program is  
compliant or what the option is, see the documentation for that program.  
Preview a scanned image  
If you want to preview the scanned image, either begin the scan from the HP Solution  
Center, or click Show Preview in the What are you scanning? dialog box.  
To change the button settings for the scanner so that the software always prompts you  
with a preview of the picture or document, see Change scan settings.  
User Guide  
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Chapter 1  
Scan pictures and documents  
Use the Scan button to scan pictures or documents quickly.  
Select original type — document or picture  
You have two choices for original type: Document or Picture. The scanner optimizes  
settings based on your choice. Use the following guidelines to determine the best original  
type for your needs.  
If your original consists of  
Text, or both text and graphics  
A printed photograph or graphic  
Select this original type  
Document  
Picture  
Scan pictures  
Use the Scan button (  
) to scan photos and graphics.  
For scanning slides or negatives, see Scan film.  
Note If you want to preview scans before they are sent to their destination,  
select Show Preview in the What are you scanning? dialog box. Also see  
1. Place the original face down on the scanner glass, as indicated by the reference  
marks, and then close the lid.  
2.  
Press the Scan button (  
).  
The What are you scanning? dialog box appears.  
3. Under the What are you scanning? heading, click Picture.  
4. Select Scan originals from glass.  
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HP Scanjet G4000 series  
 
         
5. Click Scan.  
6. When the scan is finished, place an item on the scanner glass and then click  
Scan to scan another picture, or click Done. The software saves the scan to a  
subfolder in the My Scans folder. The subfolder is named for the current year and  
month. The scanned image is also sent to the HP Photosmart software by default.  
Note If Show Preview was selected, you must click the Accept button in  
the preview screen to initiate the scan. When prompted, click Yes to scan  
additional pictures, or click No to send the scanned image(s) to the specified  
location.  
Tip The HP Scanning software can automatically correct your pictures or restore  
faded colors in old pictures. To turn picture correction on or off, select Auto  
Correct Photos from the Basic menu of the HP Scanning software, and then  
choose the options you want. To use this feature, Show Preview must be  
selected.  
Scan multiple pictures with one scan  
You can scan multiple pictures at the same time from the scanner glass.  
Arrange the pictures that you want to scan on the HP scanning device glass. For the best  
results, leave at least 0.25 inches (6 mm) of space between the edges of the pictures.  
Then follow the steps for scanning a picture. For more information, see Scan pictures.  
For more information, go to the Index tab in the onscreen Help. Type multiple in the  
keyword field and click multiple items, scan in the list.  
Scan documents  
Use the Scan button (  
) to scan documents.  
The scanner scans an original document to the destination that is selected in the  
HP Scanning dialog box.  
Note If you want to preview scans before they are sent to their destination,  
select Show Preview in the What are you scanning? dialog box, or begin your  
scan from the HP Solution Center. Also see Preview a scanned image.  
1. Place the original face down on the scanner glass, as indicated by the reference  
mark.  
2.  
Press the Scan button (  
). The What are you scanning? dialog box appears.  
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Chapter 1  
3. Under the What are you scanning? heading, click Document, and then select one  
of the following options:  
Color – This is the default setting.  
Grayscale – This option converts any colored original to grayscale, and creates  
a smaller file size than the Color option.  
Black & White – This is the best option for scanning a black and white graphic,  
but it is not suitable for color or grayscale originals if you want to preserve detail.  
4. Click Scan.  
5. When you are finished with that page, place the next page on the glass and click  
Scan to scan another document or page.  
6. When you are finished with all pages, click Done. After you click Done, the software  
sends the scanned file to the specified location.  
Note If Show Preview was selected, you must click the Accept button in  
the preview screen to initiate the scan. When prompted, click Yes to scan  
additional pages, or click No to send the scanned page(s) to the specified  
location.  
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HP Scanjet G4000 series  
 
 
Scan film  
This section contains information about using the transparent materials adapter (TMA)  
to scan positives, including 35 mm slides, and negatives.  
This section describes two HP Scanjet G4000 series models. The procedures are not  
the same for each model. Be careful to check that you are following the procedure for  
your model.  
How to tell which model you have? The model number appears on your scanner lid.  
HP Scanjet G4010  
HP Scanjet G4050  
For tips about scanning film, see Tips for scanning transparent items.  
Scan positives (such as 35 mm slides) or negatives — HP Scanjet G4010  
The transparent materials adapter (TMA) in this model enables you to scan as many as  
five 35 mm slides at one time, depending on orientation, or one strip of negatives.  
User Guide  
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Chapter 1  
Note Check the model number on the scanner lid. The steps below are for the  
HP Scanjet G4010. If you are using an HP Scanjet G4050, see Scan positives  
1. Open the scanner lid and remove the TMA cover by pulling the cover up.  
2. Remove the negative strip holder from the slide holder.  
3. Do one of the following to load the slides or negatives:  
If you are scanning slides, place the slides into the slide holder. Insert the slides  
with the top of the slides pointing up and with the front of the slides facing you.  
Make sure that the slides are flat and do not overlap.  
If you are scanning negatives, do the following:  
a. Slide a negative strip with up to six frames into the negative strip holder so that  
the shiny side of the negative faces you. Negatives are easily damaged, so you  
should touch them only on their edges.  
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HP Scanjet G4000 series  
 
If there is unused space in the negative strip holder, push the negatives all the  
way to the bottom of the holder and slide the TMA cover in to fill in the empty  
space.  
b. Insert the negative strip holder back into the slide holder.  
4. Close the scanner lid.  
5.  
Press the Scan Film (  
) button on the scanner, or click Scan Film in HP Solution  
Center.  
6. In the What are you scanning? dialog box, select Picture.  
7. If you are scanning slides, select Scan positives, including 35 mm slides, using  
the TMA. If you are scanning negatives, select Scan negatives using the  
Transparent Materials Adapter (TMA).  
If you want to preview the scanned picture, select the Show Preview check box on  
the screen, or begin the scan from HP Solution Center.  
8. Click Scan.  
9. Follow the instructions on the screen to finish scanning.  
The scan is sent to the default destination.  
10. When the scan is finished, remove the slides. Place the negative strip holder back  
into the scanner lid for convenient storage, and then replace the TMA cover.  
Scan positives (such as 35 mm slides) or negatives — HP Scanjet G4050  
The transparent materials adapter (TMA) is built into the scanner lid. Slides, negatives,  
and medium- and large-format film have their own unique media holders called  
User Guide  
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Chapter 1  
“templates.” The templates are rectangular frames that you can use to optimally place  
your media for scanning.  
Note Check the model number on the scanner lid. The steps below are for the  
HP Scanjet G4050. If you are using an HP Scanjet G4010, see Scan positives  
1. Open the scanner lid and remove the TMA cover by releasing the latch and pulling  
the cover up and toward you.  
2. Place the slides or negatives in the appropriate template. Use the orientation  
indicated by the icons on the template. If you are scanning slides, place the template  
on the scanner glass first, then load the slides.  
Place the slide template on the scanner glass and then load slides into the  
template. Start with the location numbered “1” and continue in order as indicated  
by the numbers.  
Place medium-format or large-format film strips in the large-format template.  
Place 35 mm negative strips in the negatives template. Start at the top and fill  
in rows with the negative strips. Negatives are easily damaged, so you should  
touch them only on their edges.  
If you are scanning fewer than the maximum number of negatives with the TMA,  
cover the empty spaces with the light shield provided. This ensures that no extra  
light leaks into the scan.  
3. Snap shut any open doors on the template.  
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HP Scanjet G4000 series  
 
4. If you are scanning negatives, place the template containing the negatives onto the  
scanner glass. Align the arrow on the template with the corner reference mark on  
the scanner bed.  
5. Close the scanner lid.  
6.  
Press the Scan Film (  
) button on the scanner, or click Scan Film in HP Solution  
Center.  
7. In the What are you scanning? dialog box, select Picture.  
8. If you are scanning slides, select Scan positives, including 35 mm slides, using  
the TMA. If you are scanning negatives, select Scan negatives using the  
Transparent Materials Adapter (TMA).  
If you want to preview the scanned picture, select the Show Preview check box on  
the screen, or begin the scan from HP Solution Center.  
9. Click Scan.  
10. Follow the instructions on the screen to finish scanning.  
The scan is sent to the destination that you selected in the What are you  
scanning? dialog box.  
11. When the scan is finished, remove the template from the scanner glass. Remove  
the media from the template.  
12. Replace the TMA cover by inserting the hooks into the openings in the lid and then  
locking the cover latch closed at the top.  
User Guide  
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Chapter 1  
Tips for scanning transparent items  
To scan items larger than those that the transparent materials adapter (TMA) or  
template accepts, place the transparency on the scanner glass, place a white sheet  
of paper on top of the transparency, and then scan as described in Scan pictures.  
When scanning a 35 mm slide or negative, the scanner software automatically  
enlarges the image to approximately 10 cm x 15 cm (4 x 6 inches). Medium and  
large format negatives are also scaled to a larger final size. If you want the final  
image to be larger or smaller, use the Resize tool in the scanner software to set the  
scaling to the final size that you select. The scanner will scan the item to the size  
that you select and adjust the scan resolution as appropriate.  
You can configure the scan settings for either fast scanning or higher-quality output.  
If you choose to take advantage of this product's high-quality output using the  
optimum color accuracy options, the scanning process will be considerably slower.  
For more information, see Image quality (6-color scanning) vs. speed.  
When cropping images, completely remove the borders to reduce excess light  
interference.  
A cropped image from a slide  
Make copies  
Use the Copy button ( ) to scan an original and send it to a printer.  
The front-panel Copy button is optimized to scan and print a duplicate of what is on the  
scanner glass. If you want to change the image, such as to lighten or darken it, or to  
adjust its size, click Cancel in the copy progress dialog box. Adjust the settings, and then  
complete the scan. If you use the HP Solution Center, you can also click the Make  
Copies button and adjust the settings in the preview screen.  
1. Place the original face down on the scanner glass, as indicated by the reference  
marks.  
2.  
Press the Copy button ( ). The copy is printed on the default printer.  
Note There is no preview image for the copy function.  
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Scan to a PDF file  
Use the Scan to PDF button (  
file.  
) to scan a document or picture and save it as a PDF  
1. Place the original face down on the scanner glass, as indicated by the reference  
mark.  
2.  
Press the Scan to PDF button (  
). The What are you scanning? dialog box  
appears.  
3. Under the What are you scanning? heading, click Document, and then select one  
of the following options:  
Color – This is the default setting.  
Grayscale – This option converts any colored original to grayscale, and creates  
a smaller file size than the Color option.  
Black & White – This is the best option for scanning a black and white graphic,  
but it is not suitable for color or grayscale originals if you want to preserve detail.  
4. In the Scan to drop-down box, select Save to file or select a different option such  
as E-mail. Verify that PDF is selected in the File Type drop-down box. To select a  
location for the saved file, click the Save to file Save Options button.  
5. Click Scan.  
6. When you are finished with that page, place the next page on the glass and click  
Scan to scan another document or page.  
7. When you are finished with all pages, click Done. After you click Done, the software  
sends the scanned file to the specified location.  
E-mail a document or picture  
Follow these instructions to scan pictures or documents from the scanner glass and send  
the scans to a supported e-mail program as an attachment.  
1. Place the original face down on the scanner glass, as indicated by the reference  
mark.  
2.  
Press the Scan button (  
). The What are you scanning? dialog box appears.  
User Guide  
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Chapter 1  
3. Under the What are you scanning? heading, click either Document or Picture,  
and then select the appropriate options for the document or picture you are scanning.  
4. In the Scan to area, select E-mail.  
5. Click Scan.  
6. When you are finished with the first document page or picture, place the next page  
on the glass and click Scan to scan another document page or picture.  
7. When you are finished with all pages, click Done. After you click Done, the software  
sends the scanned file to your default e-mail program.  
Note If Show Preview was selected, you must click the Accept button in  
the preview screen to initiate the scan. When prompted, click Yes to scan  
additional pages, or click No to send the scanned page(s) to the specified  
location.  
8. Use your default e-mail program to complete and send the e-mail with the scanned  
image attached. To view the scanned image before you send the e-mail, double-  
click the attachment.  
Note To change the e-mail program, open the HP Solution Center software  
from your desktop icon or from the Start menu, click the scanner tab, click  
the Settings button, and then select E-mail Settings. The E-mail  
Settings dialog box appears. Select the e-mail program that you want to use,  
and then click OK.  
Change scan settings  
You can change many scan settings from the HP Solution Center, including:  
Button settings for the scanner front panel  
Settings for the HP Solution Center scan buttons  
Scan preferences, such as automatic exposure  
To view or change the scan settings, open the HP Solution Center and select the device  
tab. Click Settings, point to Scan Settings, and then select the type of settings you want  
to view or change. To get help with settings, click Help.  
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HP Scanjet G4000 series  
 
   
Care and maintenance  
2
This section presents information about how to care for and maintain the scanner.  
Occasional cleaning of your scanner helps ensure higher-quality scans. The amount of  
care necessary depends upon several factors, including the amount of use and the  
environment. You should perform routine cleaning as necessary.  
For all care and maintenance procedures required for the scanner, please see the Care  
and maintenance section for your scanner in the onscreen Help. In the HP Solution  
Center, click Help, and then select the Help section for your scanner model.  
Routine cleaning and maintenance should include cleaning the scanner glass and the  
transparent materials adapter (TMA).  
Caution Avoid placing items that have sharp edges in the scanner. Doing so  
can damage the scanner. Before placing an item on the scanner glass, make sure  
that the item does not contain wet glue, correction fluid, or other substances that  
can be transferred to the glass.  
Clean the scanner glass  
1. Disconnect the USB cable and power cable from the scanner.  
2. Clean the glass by using a soft, lint-free cloth that has been sprayed with a mild glass  
cleaner, and dry the glass with a dry, soft, lint-free cloth.  
Caution Use only glass cleaner. Avoid abrasives, acetone, benzene, and  
carbon tetrachloride, all of which can damage the scanner glass. Avoid  
isopropyl alcohol because it can leave streaks on the glass.  
Do not spray the glass cleaner directly on the glass. If too much glass cleaner is  
applied, the cleaner could run to the edges and damage the scanner.  
3. When you have finished, reconnect the USB cable and power cable to the scanner.  
Note For instructions about how to clean the underside of the scanner glass,  
Clean the transparent materials adapter (TMA)  
Clean the TMA with a dry, soft cloth. If necessary, lightly spray the cloth with glass cleaner  
and wipe the TMA.  
Order maintenance and scanner supplies  
You can purchase maintenance parts online at the scanner support Web site  
at www.hp.com/buy/parts or from your local HP dealer.  
User Guide  
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Troubleshooting  
3
This section contains solutions for common problems with the scanner and the  
transparent materials adapter (TMA).  
Scanner initialization or hardware problems  
This section contains solutions for initialization and hardware problems.  
Reset the scanner  
If you receive an error message similar to “Scanner initialization failed” or “Scanner not  
found” when trying to use the scanner, use the following procedure:  
1. Close the HP Photosmart software, if it is open.  
2. Disconnect the cable that connects the scanner to the computer.  
3. Turn the computer off, wait 60 seconds, and then turn the computer on again.  
4. Reconnect the cable that connects the computer and the scanner.  
Make sure that the USB cable is connected to the back of the scanner correctly.  
The USB symbol on the end of the cable (the connector) should be facing up.  
When connected correctly, the USB connector will feel slightly loose. When  
connected incorrectly, the USB plug will feel overly tight.  
Try connecting the USB cable to a different USB port on your computer. If the  
USB cable is connected to a port on the front of the computer, move it to a port  
on the back of the computer.  
Test the scanner hardware  
If you think that the scanner has a hardware problem, verify that the cables are firmly  
connected to the scanner, the computer, and the power source. If the cables are correctly  
connected, verify that the scanner is turned on, and then test the scanner by using the  
following procedure:  
1. Disconnect the USB cable and power cable from the scanner.  
2. Reconnect the USB cable and power cable to the scanner.  
The carriage on the scanner will move forward and backward approximately 25 mm  
(1 inch), and the lamp will turn on.  
If the carriage does not move and the scanner lamp does not turn on, a problem might  
exist with the scanner hardware. See Scanner has stopped working properly.  
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Scanner has stopped working properly  
If the scanner stops scanning, complete the following steps, in order. After each step,  
start a scan to see if the scanner is working. If the problem continues, proceed with the  
next step.  
1. A cable might be loose. Ensure that both the USB cable and power cable are  
securely connected.  
2. Turn the scanner off using the power switch, wait 60 seconds, and then turn it back  
on.  
3. Restart your computer.  
4. A software conflict might exist on your computer. You might need to uninstall and  
then reinstall the scanner software.  
a. Click Start, click Settings, and then click Control Panel (in Windows XP,  
click Start, and then click Control Panel).  
b. Click Add/Remove Programs (in Windows XP, this is called Add or Remove  
Programs) and then select HP Scanjet G4000 series.  
c. Click Remove.  
d. Click Add/Remove Programs (in Windows XP, this is called Add or Remove  
Programs) and then select the HP Photosmart software.  
e. Click Remove.  
5. Reinstall, using the HP Photosmart software CD that came with your scanner. When  
you insert the CD, an installation interface launches automatically. Choose the HP  
Photosmart software to install.  
If the scanner still does not work, visit www.hp.com/support or contact HP Customer  
Support.  
Additional troubleshooting information  
If you have the HP Photosmart software installed, you can use the onscreen Help to solve  
other problems with the scanner. To gain access to the Help, double-click the  
HP Solution Center icon on your desktop, and then click Help and Support. Under  
the Documentation section, click Product Help. The Help system provides information  
about the HP Scanjet G4000 series Photo Scanner hardware as well as information about  
the HP Photosmart software and HP Scanning software. Also, see Scan  
troubleshooting in the general Troubleshooting and support section of the Help.  
Scanner operation problems  
User Guide  
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Chapter 3  
Scanner will not turn on  
If the scanner will not turn on when you press the front-panel scanner buttons, check for  
these possible problems:  
The scanner might have been unplugged. Check to see that the power cable has  
not become disconnected from the scanner or unplugged from the power source.  
The scanner might be turned off. Check to see that the scanner power switch is in  
the on position.  
Check to see that the TMA cable has not become disconnected from the scanner.  
Scanner does not scan right away  
If the scanner has not been used for a while, the scanner lamp might need to go through  
a warm-up period before scanning can begin. If the scanner lamp needs to warm up, it  
takes a moment after starting the software or pressing a scanner button for scanning to  
begin.  
To change the lamp warm-up setting, open the HP Solution Center, click Settings,  
click Scan Settings, and then click Scan Preferences.  
Buttons appear not to work  
After each step, start a scan to see if the buttons are working. If not, proceed with the  
next step.  
A cable might be loose. Ensure that the USB cable, the TMA cable, and the power  
cable are securely connected.  
Turn the scanner off using the power switch, and then turn it back on again.  
Restart your computer.  
The buttons might be disabled. Try the following procedure:  
Open Control Panel, select Scanners and Cameras, and then select your  
scanner model from the list.  
Open Properties, and then click the Events tab. From the Scanner events list,  
select Scan Document button press.  
Ensure that the HP Scanning software option is selected.  
Windows 98 and Windows 2000: Ensure that the Disable Device Events  
option is not selected.  
Windows Me and Windows XP: Ensure the Take No Action option is not  
selected.  
The Button Disable Utility might have been used to disable the buttons. For more  
information, see Button Disable Utility.  
20  
HP Scanjet G4000 series  
 
           
Issues with scanning documents or text (OCR)  
The scanner uses optical character recognition (OCR) to convert text on a page to text  
that you can edit on your computer.  
If you scan text but cannot edit it, make sure that you make the following selections  
during scanning:  
HP Scanning (Select Document.)  
Scan to (Select a word-processing program or Save to File.)  
Note If you select Save to File, select a text file type from the File  
Type drop-down list.  
Scanned text might not appear on your computer exactly as it appeared on the  
original, especially if the original contains faint or smudged text. For example, some  
characters might be incorrect or missing. As you edit the text, compare the scanned  
text against the original, and then make corrections as necessary.  
To change text scanning options, click the Scan Document Settings button in the  
initial What are you scanning? screen.  
The OCR software is installed by default when you install the HP Scanning software  
during scanner setup. If you use the Custom option when installing the software,  
you can choose not to install the OCR software. Try reinstalling the software using  
the default install options.  
Scanned image is fuzzy  
It is important that the item you scan comes in close contact with the scanner glass. If  
the resulting scanned image is not clear, check to see that the item is in full contact with  
the scanner glass.  
Scanner is scanning items very slowly  
If you are scanning to edit text, the optical character recognition (OCR) software  
program causes the scanner to scan more slowly, which is normal. Wait for the item  
to scan.  
Some default settings can cause the scanner to scan more slowly. Open the  
HP Solution Center, click Settings, click Scan Settings, click Scan Preferences,  
and then click Quality vs. Speed. Clear the Scan with higher bit depths check  
box and the Scan with optimum color accuracy check boxes.  
The resolution might be set too high. Reset the resolution to a lower level. The  
scanner software automatically selects the resolution to provide the best balance  
between image quality and file size.  
To change the resolution, open the HP Solution Center, and then click Settings.  
Select Scan Settings and Preferences, and then click Button Settings. The  
Button Settings dialog box is displayed. Click the tab for Scan Document button  
(Solution Center) or Scan Document To button, and then click the Scan  
Document Settings button. The Scan Document Settings dialog box is displayed.  
Use the drop-down list to change the resolution.  
User Guide  
21  
 
           
Chapter 3  
Scanner glass needs to be cleaned  
Clean the scanner glass under the following conditions:  
Ink is on the glass.  
Fingerprints are on the glass.  
Items have excessive amount of dust or dirt on them.  
Smudges or other marks appear on scanned images.  
Haze or dust is on the glass.  
Allow the glass to dry thoroughly before scanning another image.  
For more details, see Care and maintenance.  
Slides, negatives, and TMA issues  
Use this section to help resolve issues with 35 mm slides or 35 mm negatives that have  
been scanned by using the TMA.  
The image cannot be enlarged  
You might have used Zoom in, which only changes the view on the screen. Use  
Resize to change the size of the final scanned image. For more information, go to the  
Index tab in the onscreen Help. Type resize in the keyword field and click images in HP  
Scanning software in the list.  
Incorrect colors print, or the image is too light or dark  
The software might be setting the exposure for the entire area instead of for one  
slide or negative. Select and drag the handles around the selection area until you  
see the image area you want to scan.  
If there is unused space in the HP Scanjet G4010 negative strip holder or slide  
holder, push the negatives or slides all the way to the bottom of the holder and slide  
the TMA cover in to fill in the empty space.  
If you are scanning fewer than the maximum number of slides or negatives with the  
HP Scanjet G4050 TMA, cover the empty spaces with the light shield provided. This  
ensures that no extra light leaks into the scan.  
The settings for transparent materials are reversed. Make sure that you have  
selected Scan positives, such as 35 mm slides, using the TMA for slides, or  
Scan negatives using the Transparent Materials Adapter (TMA) for negatives.  
Dots or streaks appear in the scanned image  
Check the original slide or negative for damage or debris.  
Clean the TMA with a dry, soft cloth. If necessary, lightly spray the cloth with a mild  
glass cleaner. Allow the glass to dry thoroughly before scanning another image.  
22  
HP Scanjet G4000 series  
 
           
The scanned images are dark  
Check to see if the TMA light is on before you click Scan or Accept.  
The bulb in the TMA light source might be broken or not working. If the bulb is broken,  
service is required.  
The selection area might not be made correctly. Make a selection area that only  
includes the photo, without borders.  
The TMA does not work at all  
The cable might not be connected correctly. Ensure that the TMA cable is connected  
securely to the TMA port on the back of the scanner.  
No light or only dim light is visible in the TMA after selecting slides or negatives in  
the Scan dialog box  
After each step, start a scan to see if the scanner is working. If not, proceed with the next  
step.  
1. Make sure that the TMA is connected to the scanner.  
2. Ensure that Scan positives, including 35 mm slides, using the TMA or Scan  
negatives using the Transparent Materials Adapter (TMA) is selected in the  
What are you scanning? dialog box.  
3.  
The bulb in the TMA might not be working. Click the Scan Film button (  
) and  
look for illumination. If the bulb is broken, service is required. See the Setup and  
Support Guide.  
4. The TMA has a short warm-up mode. Wait a few seconds to see if the light turns  
on. For the best scanning quality, let the TMA light warm up for at least 30 seconds.  
User Guide  
23  
 
     
Index  
troubleshoot 22  
Symbols/Numerics  
F
with HP Scanjet G4010  
6–color scanning  
film, scan  
with HP Scanjet G4050 11  
crop images 14  
models, scanner  
quality vs. speed settings  
tips 14  
troubleshoot 22  
with HP Scanjet G4010  
A
accessibility  
attachments, e-mail 15  
Auto Correct Photos  
O
OCR  
troubleshoot 21  
onscreen Help  
B
order maintenance supplies  
originals  
bit depth settings  
blurry images, troubleshoot  
Button Disable Utility  
buttons, front panel  
with HP Scanjet G4050 11  
front panel buttons  
about  
types of  
scan from  
settings 16  
troubleshoot 20  
P
about  
scan from  
parts, order 17  
PDF files, scan to  
PDF, scan to 15  
photographs  
fuzzy images, troubleshoot 21  
settings 16  
troubleshoot 20  
G
glass, clean 17  
color correction  
original types  
quality vs. speed settings  
C
clean  
scanner glass 17  
TMA 17  
color  
Auto Correct Photos  
H
hardware test 18  
scan  
Photosmart  
settings 16  
start  
pictures  
Help  
HP Photosmart  
settings 16  
document scan options  
quality vs. speed settings  
start  
HP Solution Center  
Help  
color correction  
e-mail 15  
original types  
quality vs. speed settings  
copy  
quality vs. speed settings  
from scanner glass 14  
Copy button 3, 14  
crop images 14  
scan from  
start  
scan  
scan multiple  
power-on, troubleshoot 20  
D
L
disable buttons  
documents  
languages, user guide  
localized user guides  
preview image  
e-mail 15  
scan  
drawings  
Q
M
quality vs. speed  
multiple picture scans  
original types  
scan  
R
N
reset scanner 18  
E
negatives, scan  
crop images 14  
models, scanner  
E-mail button  
e-mail scans 15  
editable text  
S
scan  
quality vs. speed settings  
troubleshoot 21  
enable buttons  
documents  
e-mail 15  
tips 14  
24  
HP Scanjet G4000 series  
 
 
Index  
from front panel buttons  
from the HP Solution  
Center  
from TWAIN software  
text, editable  
troubleshoot 21  
TMA  
clean 17  
models, scanner  
multiple pictures  
crop images 14  
models, scanner  
original types  
pictures  
preview image  
quality vs. speed  
quality vs. speed settings  
scan slides or negatives  
slides or negatives with HP  
Scanjet G4010  
scan slides or negatives with  
HP Scanjet G4010  
slides or negatives with HP  
Scanjet G4050 11  
transparent items 14  
Scan button 3, 6, 7  
scan slides or negatives with  
HP Scanjet G4050 11  
troubleshoot 22  
transparent materials adapter  
(TMA)  
Scan Film button  
Scan to PDF button 15  
clean 17  
Scan to Share button  
scanner  
crop images 14  
models, scanner  
hardware test 18  
reset 18  
quality vs. speed settings  
troubleshoot 19  
scan slides or negatives with  
scanner glass, clean 17  
screen reader software  
settings, scan 16  
HP Scanjet G4010  
scan slides or negatives with  
HP Scanjet G4050 11  
troubleshoot 22  
six-color scanning  
slides, scan  
troubleshoot  
crop images 14  
models, scanner  
quality vs. speed settings  
buttons 20  
fuzzy images 21  
negatives 22  
power 20  
tips 14  
troubleshoot 22  
with HP Scanjet G4010  
reset scanner 18  
scanner 19  
slides 22  
with HP Scanjet G4050 11  
software  
Help  
scan from  
speed 20, 21  
test scanner hardware 18  
TMA 22  
turn on, troubleshoot 20  
TWAIN  
settings 16  
Solution Center  
scan from  
Help  
quality vs. speed settings  
W
Web sites  
scan from  
settings 16  
start  
speed  
quality settings  
order maintenance  
supplies 17  
troubleshoot 20, 21  
supplies, maintenance 17  
T
test scanner hardware 18  
User Guide  
25  
 
26  
HP Scanjet G4000 series  
 

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